Administrator II, Enterprise Content Management

US Claro

Administrator II managing Enterprise Content Management systems at Navitus. Responsible for application administration, server maintenance, and technical support across various platforms.

Posted 5/28/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $74,997 - $92,021 per yearWebsite

Tech Stack

Tools & technologies

CloudInformaticaMongoDBOraclePostgresPythonShell ScriptingSQL

About the role

Key responsibilities & impact

Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
Ensure all environments are managed and maintained to meet service level agreements.
Implement Security measures and access controls.
Support change control and testing processes for modifications to application systems.
Analyze system for overall performance and give recommendations for improvements.
Provide responsive technical assistance and document configuration to support processes.
Develop strong working relationships with third party vendors.
Research and recommend innovative, and where possible automated approaches for system administration tasks.
Identify approaches that leverage our resources and provide economies of scale.
Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
Recommend, schedule, and perform improvements, patches, and reconfigurations.
Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
Work with additional functional teams to ensure optimal operations and uptime of application environments.
Proactive monitoring and maintenance of SaaS / Windows system environments.
Provide backup administration support to other teammates.
Provide after-hours support.

Requirements

What you’ll need

Associate’s degree in the field of Computer Science or equivalent work experience in the field of Application and Server Administration required.
3 years’ working experience required.
5 years’ experience in the field of Application and Server Administration preferred.
Hands-on technical experience maintaining servers.
Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security.
Knowledge of ITIL and Agile framework.
Hands on enterprise application and hardware troubleshooting experience.
Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat.
Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS.
Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB.
Working knowledge of Structured Query Language and Database Scripting concepts.
Working knowledge of Release Automation processes.
Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate.
Experience documenting and maintaining configuration and process information.
Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS administrationEnterprise Windows AdministrationServer AdministrationScripting languagesDatabase technologiesRelease AutomationApplication support methodologiesTechnical troubleshootingSystem performance analysisSecurity measures

Soft Skills

Proactive communicationRelationship buildingIssue resolutionCollaborationDocumentationTraining developmentChange control supportAnalytical thinkingProblem-solvingCustomer service

Certifications

Associate’s degree in Computer ScienceITIL certificationAgile certification