Operations Coordinator – Level 1

CharterUP

Operations Coordinator role at CharterUP providing customer support for transportation services. Handling inquiries and operational issues in a remote-first environment.

Posted 6/25/2026full-timeRemote • Arizona, California, Colorado, Florida, Hawaii, Mississippi, Montana, Nevada, New Hampshire, New York, North Carolina, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $27 per hourWebsite

About the role

Key responsibilities & impact

Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues.
Source, negotiate, and secure last-minute transportation providers to maintain service commitments.
Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
Partner closely with Sales and Operations teams to resolve issues impacting customers and providers.
Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
Maintain accurate documentation within internal systems.
Prepare weekly operational reports and provide updates to Regional Leads.

Requirements

What you’ll need

0-2 years of customer service or logistics coordination experience; transportation, hospitality, or similar industries is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in fast-paced or high-pressure situations.
Strong organizational skills and the ability to multitask effectively.
A customer-focused mindset with a commitment to delivering exceptional service.
Willingness to adapt to changing priorities and learn new systems or processes.

Benefits

Comp & perks

Flexible Work Model: remote-first approach with select in-office requirements based on team needs.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance.
Performance-Driven Culture: Collaborative and ambitious team environment.
Referral Rewards: Bonuses for bringing top talent.
Planning for the Future: Long-term financial planning support including 401(k).
Top-Tier Tech: Choice of Mac or PC with peripherals.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationproblem-solvingattention to detailorganizational skillsmultitaskingcustomer-focused mindsetadaptabilityprofessionalismservice commitment