CharterUP

Account Executive

• Hit and exceed every metric. Own performance against conversion rates, revenue targets, outbound and inbound activity, repeat bookings, and overall account growth.
• Manage a high volume of inbound leads while driving outbound reactivation and expansion efforts to capture repeat and new business.
• Leverage CharterUP’s proprietary marketplace technology to create tailored, accurate trip quotes that minimize friction in the booking process.
• Execute disciplined call patterns to maintain conversion velocity and follow-up consistency.
• Build urgency, rapport, and trust in every interaction, closing decisively through confident communication and assumptive sales techniques.
• Drive repeat business by identifying high-value accounts, expanding relationships over time, and turning one-time bookings into repeat relationships.
• Apply call control, objection handling, and active listening to diagnose customer needs and drive efficient bookings.
• Escalate only when needed, solve problems directly, and push through roadblocks to deliver outcomes.
• Use sound judgment and data to decide where to focus for highest yield.
• Detect and stop low-value activity early to protect revenue through commercial acumen.
• Maintain complete accuracy in quoting, CRM updates, and call documentation, ensuring operational precision across systems including Salesforce, Outreach, G-Suite, Slack, and proprietary tools.
• Collaborate with peers and leadership on post-mortems and performance reviews to refine tactics and improve execution.

Inside Sales Representative – Level 2

Operations

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues.
• Source, negotiate, and secure last-minute transportation providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
• Partner closely with Sales and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads.

Operations Coordinator – Level 1

Customer Support

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
• Conduct follow-ups to ensure all customer concerns are addressed and resolved.
• Document customer interactions and resolutions in CharterUP’s proprietary software system.
• Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Maintain detailed and accurate records of customer interactions in Sprinklr.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Customer Support Specialist

• Prospect and develop relationships with decision-makers across sporting event organizations and related ecosystems
• Identify and pursue opportunities across tournaments, races, collegiate athletics, golf events, fan experiences, and recurring sporting events
• Build territory and account strategies focused on long-term relationship development
• Manage enterprise opportunities from prospecting through close
• Navigate procurement processes, RFPs, and multi-stakeholder buying environments
• Build and maintain relationships across operations, procurement, logistics, and executive stakeholders
• Become deeply knowledgeable about the sporting events landscape and transportation needs within the industry
• Partner closely with internal operations and account teams to develop commercially viable transportation solutions
• Learn the operational side of large-scale transportation logistics over time
• Identify opportunities for repeat annual business and long-term account growth
• Build trusted advisor relationships with customers and event stakeholders
• Position CharterUP as a strategic transportation partner within the sporting events ecosystem
• Share market intelligence and customer feedback with leadership
• Help shape how CharterUP expands within emerging event sub-verticals

Inside Sales Representative – Level 2

Operations Coordinator – Level 1

Customer Support Specialist

Enterprise Events Account Executive – Sporting Transportation