Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

Division Vice President – Inpatient Operations

• Oversee multiple projects including defining scope, activities, and deliverables.
• Manage project governance, resources needed, budgets, and costs.
• Provide presentations and documentation to stakeholders regularly.
• Evaluate and prioritize content requests and develop tools and resources.
• Analyze data to identify improvement areas and sustain processes.
• Monitor program performance and resolve post-implementation issues.
• Provide training, mentoring, and performance evaluations for associates.

Senior Manager, Operations Improvement

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Performs various tasks to safely maintain equipment and support pipeline operations, including reading/interpreting drawings, inspecting/supervising equipment and maintaining operation/technical standards and/or governmental requirements
• Responsible for data analysis and collaboration with others to find solutions to technical or operational problems
• Follows all Company policies and applies appropriate operating and maintenance procedures
• Acquires knowledge of and adheres to requirements for safe and efficient operation of facilities, execution of tasks, protection of community, personnel, environment, and assets
• Maintains general knowledge of site/location/equipment/specific permits and compliance
• Completes assigned reports, logs and maintains accurate records of process operations and performance of preventative maintenance on equipment
• Other duties as assigned

Operations Technician II – III

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Support a team in aligning with the organization's key values and performing effectively in their positions
• Cultivate an environment focused on safety at the site, promoting continuous improvement in safety performance
• Develop and empower your team to efficiently operate and maintain wind turbine plants
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments
• Manage costs effectively to meet budgetary targets for service contracts
• Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance

Wind Operations Site Manager

• Manage the daily activities and performance of field service technicians.
• Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
• Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
• Monitor technician performance, productivity, and adherence to service standards and KPIs.
• Participate in hiring, onboarding, and ongoing development of field service staff.
• Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
• Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
• Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
• Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
• Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
• Conduct field audits, job observations, and safety checks to promote continuous improvement.
• Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
• Support implementation of new programs, technologies, and operational initiatives.

Field Services Operations Leader

• The MSL is responsible for identifying disease and product related medical needs in a defined geography.
• The primary role of the MSL is to develop and maintain relationships with Thought Leaders (TL) and Healthcare Providers (HCP) within their territory.
• Engage in meaningful scientific exchange that will ensure patients have access to BMS medicines.
• Facilitate research and serve as the medical resource for external stakeholders in the community.
• Develop geography-specific Field Medical and TL Interaction plans based on therapeutic area objectives and TLs needs.
• Adopt institution/account planning approach and contribute to cross-functional institution/account plans.

Medical Science Liaison, Neuropsychiatry

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Perform multiple functions in the Bank Operations Wires and Instant Payments
• Process domestic and international wire transfers
• Perform wire investigations research and review
• Support the RTP and FedNow payments rails
• Implement knowledge of related state and federal banking compliance regulations
• Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations
• Ensures client satisfaction through superior knowledge, courtesy, and accuracy for customer-based transactions
• Proactively identifies and modifies procedures to increase level of service and promote operational efficiency

Deposit Operations Analyst II

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Collaborate with Directors for Rail Bridges, Railway and Civil, Public Projects and Rail Construction.
• Potential to serve in key role for local, regional or national rail projects.
• Assist with recruiting and retention, performance management, and development of staff.
• Support business development activities and leverage relationships to grow client base and win future work.
• Analyze regional rail & transit practice backlog and maintain a forecast of staffing needs.
• Provide workforce analysis and resource management to identify skills, experience, competency, and training needs.
• Oversee management of staff utilization by scheduling, monitoring and revising assignments; creating and monitoring department budgets; providing leadership and direction by mentoring and motivating staff on issues such as performance feedback, financial management, and client relations; resolving personnel issues such as marginal performance, policy interpretations, and succession planning.

Rail Operations Lead

• Maintain quality control and check back standards through reviews of all completed digital maintenance activities
• Track team performance and adherence to standards via metric reporting and performance dashboards
• Coach and train Digital team members on processes, communication and performance improvement
• Review internal procedures for accuracy and enhancement updates
• Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
• Facilitate, install and train new Online Banking, Remote Deposit Capture and Positive Pay clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
• Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal MVB teammates and other lines of business
• Provide back-up support to other department roles
• Work with minimal supervision

Digital Operations Team Lead

• Under general supervision, learns to perform duties in Enterprise Operations.
• This position has the responsibility for supporting enterprise operations activities related to workflow documentation, data gathering and analysis, and assistance on Enterprise Operations projects.
• Must be comfortable working with large amounts of data in multiple systems and can synthesize data into actionable insights.
• Frequent collaboration with other areas of the credit union is expected.

Enterprise Operations Intern

• Lead high-impact operational excellence initiatives focused on throughput acceleration, cycle time reduction, productivity optimization, and quality, consistency, and scalability.
• Diagnose current-state workflows to identify bottlenecks, waste, and variability.
• Design and implement future-state workflows that are standardized, scalable, and automation-ready.
• Own delivery of measurable outcomes, not just recommendations.
• Independently lead complex transformation initiatives across core operational domains.
• Translate strategic objectives into executable plans and deliver tangible results.
• Coordinate across Business Transformation, Operations, Product, AI, Engineering, Data, and PMO/TPMO partners.
• Proactively surface risks, tradeoffs, and decision points to leadership.
• Act as a trusted thought partner to Operations leadership.

Principal – Business Transformation, Operational Excellence

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands.
• Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams.
• Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility.
• Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business.
• Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks.
• Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants.
• Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob.
• Drive associate engagement throughout teams to improve leader and business performance.
• Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures.
• Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making.
• Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives.
• Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to ShipBob Innovation Centers (SICs) and ShipBob Fulfillment Network (SFN) management teams, reinforcing the importance of compliance and continuous improvement across all locations.
• Additional duties and responsibilities as necessary.

Senior Director, Fulfillment Operations

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Use automation or AI where it makes sense to reduce manual work

See all jobs on JobTailor

Lead, EPMO Operations – Enablement

Division Vice President – Inpatient Operations

Senior Manager, Operations Improvement

Fraud Operations Analyst – Contract

Strategy & Operations Associate – Senior Associate

Operations Technician II – III

Director, Specialty Pharmacy Fulfillment Operations

Wind Operations Site Manager

Field Services Operations Leader

Medical Science Liaison, Neuropsychiatry

Director, Specialty Pharmacy Fulfillment Operations

President – Integrator & Operations Leader

Deposit Operations Analyst II

Operations and Engagement Manager

Rail Operations Lead

Digital Operations Team Lead

Enterprise Operations Intern

Principal – Business Transformation, Operational Excellence

Senior Director, Fulfillment Operations

Senior Operations Manager – Scalability