Fraud Operations Analyst – Contract

Shippo

Fraud Analyst reviewing suspicious activity and investigating fraud patterns at Shippo. Maintain performance metrics and educate customers on safe shipping practices.

Posted 6/3/2026contractRemote • Hawaii, Nevada, New Mexico, Ohio, Oregon, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $35,000 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
Maintain performance metrics and SLA adherence.
Document findings with clarity and consistency in Shippo’s fraud management tools.
Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
Collaborate with Customer Support and Operations on escalations.
Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Requirements

What you’ll need

1–3 years of experience in shipping and logistics and/or fraud prevention.
Strong analytical and communication skills; high attention to detail.
Proven track record of meeting SLAs or productivity targets in an operational environment.
Comfort working in multiple systems (e.g., Sift, Stripe, Looker).
Experience working in a remote or distributed environment with a proven track record of maintaining high output.
Integrity and sound judgment when handling sensitive data and decisions.
Desire to learn within a mission-driven team.

Benefits

Comp & perks

Remote work arrangements
Training provided for the first four weeks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fraud preventionperformance metricsSLA adherencedata analysisaccount management

Soft Skills

analytical skillscommunication skillsattention to detailintegritysound judgmentcuriosityownershipcompassiondesire to learn