Shippo

Full-stack Engineer

• Build and maintain Python (FastAPI) services with async patterns suited to high-throughput, low-latency workloads.
• Design and implement event-driven integrations (Kafka) to keep data products synchronized with upstream business events.
• Architect PostgreSQL data models that balance query performance with auditability and long-term maintainability.
• Develop APIs that power customer-facing data products—spanning business rules automation, ML-based recommendations, analytics, and configuration systems.
• Build and own React UI surfaces for customer-facing data product features—including management interfaces, dashboards, and configuration tools.
• Collaborate with design and product to translate requirements into polished, accessible interfaces.

Software Engineer III, Data Product

Software Engineer

• Own Shippo’s presence and voice across key developer communities including Reddit (r/webdev, r/ecommerce, r/opensource), GitHub, Stack Overflow, Hacker News, and Dev.to — engaging authentically rather than purely promotionally.
• Build and nurture relationships with developers, indie hackers, and technical founders who are building on or evaluating Shippo’s API.
• Identify, cultivate, and activate developer champions and power users who can become organic advocates for Shippo within their communities.
• Monitor developer forums, communities, and social channels for conversations about Shippo, shipping APIs, and e-commerce integrations — engaging helpfully and surfacing product feedback internally.
• Partner with Product and Engineering to ensure Shippo’s developer documentation, API references, quickstart guides, and code samples are a genuine growth driver — not just a support tool.
• Own developer-facing content strategy: tutorials, integration guides, use-case walkthroughs, and "how to ship with Shippo API" content that shortens time-to-first-call.
• Align marketing programs with in-product moments, lifecycle stages, and usage signals across the self-serve motion to improve activation, onboarding completion, and feature adoption.
• Identify documentation gaps and content opportunities by tracking where developers get stuck, what questions come up repeatedly in support channels, and what competitors do better.
• Develop and execute a content plan targeting developers across owned and earned channels: technical blog posts, code-first tutorials, demo repositories, video walkthroughs, and developer newsletters.
• Establish Shippo as a credible voice in the shipping and logistics API space through thought leadership that solves real developer problems — carrier rate shopping, label generation, multi-carrier integrations, and beyond.
• Identify the right developer conferences, podcasts, newsletters, and publications where Shippo should have a presence, and build a scalable strategy for showing up in those places.
• Track where developers discover new tools and APIs (ProductHunt, HackerNews, newsletters like TLDR, podcasts, YouTube) and build programs to seed Shippo’s visibility in those channels.
• Design, manage, and execute hackathons — both standalone Shippo-hosted events and participation in major developer hackathons like DeveloperWeek — from challenge design through prize fulfillment.
• Identify and manage Shippo’s presence at developer conferences and meetups (API World, DeveloperWeek, local hackathons), including sponsorships, speaking opportunities, and on-the-ground activation.
• Measure the downstream impact of developer events on self-serve signups, API activations, and community growth — continuously refining the event strategy based on ROI.
• Serve as the internal voice of the developer community — bringing structured feedback from forums, support tickets, and direct conversations to Product, Engineering, and GTM leadership.
• Collaborate with the Product Marketing team to align developer messaging with broader GTM positioning across the Shippo platform.
• Work with Demand Generation and Growth Marketing to ensure developer-specific campaigns and nurture flows are accurate, resonant, and properly sequenced.
• Define and own the KPIs for developer marketing: API signups, documentation engagement, self-serve activation rates, developer community growth, and event-attributed pipeline.

Developer Marketing Manager

Operations

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

DevOps Engineer

• Leverage platform engineering principles to ensure reliable, scalable, and performant services
• Design, build, and maintain infrastructure supporting our applications
• Impact ability to meet and exceed SLAs
• Collaborate closely with other engineering teams
• Create services that are automatable, measurable, and resilient
• Design and secure infrastructure for business needs
• Build, deploy, and maintain automation, monitoring, and alerting systems
• Ensure scalability and maintainability through microservices
• Enhance and maintain CI/CD pipelines for smooth production releases
• Verify system performance and correctness in response time and throughput
• Participate in peer reviews, contribute to test suites, and design reviews
• Participate in an on-call rotation

Senior Site Reliability Engineer

People Operations

• Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders.
• Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies.
• Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens.
• Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent.
• Represent the People function credibly in business planning conversations, operating reviews, and leadership forums.
• Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance.
• Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale.
• Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need.
• Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics.
• Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations.
• Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations.
• Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans.
• Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health.
• Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.

Lead People Business Partner

Analytics Engineer

• Partner with leadership to drive strategy
• Collaborate with product, operations, and go-to-market leaders
• Present insights and recommendations to executives
• Own key business metrics and KPIs
• Build scalable data infrastructure
• Create self-service dashboards and reporting tools
• Own high-impact analytical initiatives
• Mentor product managers and operators

Senior Analytics Engineer

General Counsel

• Own and lead end-to-end negotiation and drafting of complex, high-value commercial agreements, including customer agreements, API and data contracts, and vendor deals.
• Partner closely with our go-to-market, product, marketing, finance, and security teams to help identify and assess risks and to drive practical, efficient solutions that move the company forward.
• Lead design and implementation of AI‑enabled legal workflows to improve speed, consistency, and scale while maintaining appropriate human oversight and accountability.
• Advise on the legal aspects of AI, data use, and automation, helping to operationalize responsible AI practices.
• Provide senior leadership with clear, decisive guidance on legal and regulatory risk — balancing legal and business risks and translating complexity into actionable recommendations.
• Identify emerging legal and regulatory challenges and develop strategies to address them before they become issues.
• Build and maintain relationships across the organization, functioning as a go-to resource for cross-functional partners.
• Learn from and teach the other members of the team.