Shippo

Financial Planning and Analysis

• Own the full company P&L, revenue through EBITDA, and serve as the primary finance partner to Accounting for the monthly close cycle.
• Produce the monthly MBR (Monthly Business Review), flash report, and supporting financial narrative for senior leadership, translating actuals vs. plan into clear stories and actionable recommendations.
• Collaborate with the Controller to ensure accuracy and alignment on actuals and variances vs. plan.
• Own the Master P&L model, the company's single source of truth for forecasting, scenario analysis, and AOP.
• Build, maintain, and evolve it as the business changes.
• Lead the Annual Operating Plan (AOP) process across all functions, including headcount planning, cost modeling, and revenue scenario builds.
• Drive 2-3 reforecasts throughout the year, surfacing risks and opportunities before they show up in actuals.
• Produce the quarterly Board of Directors Finance Addendum, including financial exhibits, variance analysis, and supplemental data packages reviewed by the CFO and CEO.
• Build the financial models and materials that support executive decision-making on product investment and cost savings strategies.
• Own and maintain Shippo's transaction readiness infrastructure, auditable P&L and balance sheet flat files, Looker cohort and retention views, AR/AP aging standardization, ensuring the company is 80%+ deal-ready at any given time.
• Serve as the internal financial lead for any M&A diligence process, managing the data room and coordinating with Legal, Accounting, and the CFO on financial workstreams.
• Partner with People Ops as the finance counterpart to headcount planning, managing req approvals and monthly HC reporting for the exec team and Board.
• Own the R&D and cross-functional HC scenario modeling tools used by the CTO and CMO, and maintain the financial view of headcount by department.
• Lead recurring software and infrastructure cost reviews (AWS, SaaS vendors) with technical and operational stakeholders to drive efficiency.
• Own vendor contract audits, identifying and actioning lapsed or suboptimal contracts.
• Build investment briefs, pro formas, and carrier/partner sizing models to support strategic decisions, including carrier economics, new product monetization, and geographic expansion.
• Partner with Revenue Operations and Sales Finance on go-to-market financial modeling.
• Drive improvements in FP&A tooling, data integrity, and financial systems to support scalable growth.

Finance Manager – Strategic Finance, FP&A

Product Marketing

• Owns the strategy and execution of how we bring our products to market and communicate our value to customers.
• Leads positioning and go-to-market efforts across Shippo's platform.
• Operates as a key strategic partner to Product, Sales, and GTM Marketing—driving alignment across teams and shaping how the market understands and engages with Shippo.
• Drives meaningful business outcomes—from product adoption and pipeline contribution to competitive differentiation and market perception.
• Collaborates with cross-functional teams to ensure new capabilities translate into measurable customer and business outcomes.
• Defines and tracks success metrics for product marketing initiatives, using adoption, engagement, and pipeline data to identify opportunities and inform strategy.
• Helps build the PMM function from the ground up: establish launch playbooks, research cadences, and enablement frameworks that scale as the team grows.

Senior Product Marketing Manager

Full-stack Engineer

• Own the backend services that deliver EDD predictions to merchants and internal consumers — APIs, caching, contracts, and reliability under production load.
• Build Python services suited to high-throughput, low-latency workload.
• Lead API design, service decomposition, and cross-team technical reviews for data product surfaces spanning rules automation, ML-based recommendations, analytics, and configuration systems.
• Own reliability and observability across the services you build—instrumentation, alerting, runbooks, and incident response.
• Partner with data science to bring model outputs into production—owning the API layer, serving infrastructure, and operational reliability of ML-powered features.
• Build and maintain feature pipelines that bridge offline training and online inference, with an emphasis on consistency and data quality.
• Establish MLOps foundations for the team: model deployment patterns, versioning, rollback procedures, A/B test infrastructure, and experiment tracking integrations.
• Instrument ML systems for observability—latency, throughput, drift signals, and prediction quality—so issues surface before they reach merchants.
• Evaluate frameworks, tooling, and architectural patterns for ML serving and make pragmatic recommendations grounded in production experience.
• Set the technical direction for backend and ML systems on the Data Products team—proposing and driving architectural decisions that balance velocity with long-term maintainability.
• Lead design reviews, raise the bar in code reviews, and establish engineering practices the team can follow.
• Mentor other engineers on Software or ML engineering.
• Apply AI tooling to your own workflow and share learnings with the team.

Senior Software Engineer, Data Product

• Build and maintain Python (FastAPI) services with async patterns suited to high-throughput, low-latency workloads.
• Design and implement event-driven integrations (Kafka) to keep data products synchronized with upstream business events.
• Architect PostgreSQL data models that balance query performance with auditability and long-term maintainability.
• Develop APIs that power customer-facing data products—spanning business rules automation, ML-based recommendations, analytics, and configuration systems.
• Build and own React UI surfaces for customer-facing data product features—including management interfaces, dashboards, and configuration tools.
• Collaborate with design and product to translate requirements into polished, accessible interfaces.

Software Engineer III, Data Product

Software Engineer

• Own Shippo’s presence and voice across key developer communities including Reddit (r/webdev, r/ecommerce, r/opensource), GitHub, Stack Overflow, Hacker News, and Dev.to — engaging authentically rather than purely promotionally.
• Build and nurture relationships with developers, indie hackers, and technical founders who are building on or evaluating Shippo’s API.
• Identify, cultivate, and activate developer champions and power users who can become organic advocates for Shippo within their communities.
• Monitor developer forums, communities, and social channels for conversations about Shippo, shipping APIs, and e-commerce integrations — engaging helpfully and surfacing product feedback internally.
• Partner with Product and Engineering to ensure Shippo’s developer documentation, API references, quickstart guides, and code samples are a genuine growth driver — not just a support tool.
• Own developer-facing content strategy: tutorials, integration guides, use-case walkthroughs, and "how to ship with Shippo API" content that shortens time-to-first-call.
• Align marketing programs with in-product moments, lifecycle stages, and usage signals across the self-serve motion to improve activation, onboarding completion, and feature adoption.
• Identify documentation gaps and content opportunities by tracking where developers get stuck, what questions come up repeatedly in support channels, and what competitors do better.
• Develop and execute a content plan targeting developers across owned and earned channels: technical blog posts, code-first tutorials, demo repositories, video walkthroughs, and developer newsletters.
• Establish Shippo as a credible voice in the shipping and logistics API space through thought leadership that solves real developer problems — carrier rate shopping, label generation, multi-carrier integrations, and beyond.
• Identify the right developer conferences, podcasts, newsletters, and publications where Shippo should have a presence, and build a scalable strategy for showing up in those places.
• Track where developers discover new tools and APIs (ProductHunt, HackerNews, newsletters like TLDR, podcasts, YouTube) and build programs to seed Shippo’s visibility in those channels.
• Design, manage, and execute hackathons — both standalone Shippo-hosted events and participation in major developer hackathons like DeveloperWeek — from challenge design through prize fulfillment.
• Identify and manage Shippo’s presence at developer conferences and meetups (API World, DeveloperWeek, local hackathons), including sponsorships, speaking opportunities, and on-the-ground activation.
• Measure the downstream impact of developer events on self-serve signups, API activations, and community growth — continuously refining the event strategy based on ROI.
• Serve as the internal voice of the developer community — bringing structured feedback from forums, support tickets, and direct conversations to Product, Engineering, and GTM leadership.
• Collaborate with the Product Marketing team to align developer messaging with broader GTM positioning across the Shippo platform.
• Work with Demand Generation and Growth Marketing to ensure developer-specific campaigns and nurture flows are accurate, resonant, and properly sequenced.
• Define and own the KPIs for developer marketing: API signups, documentation engagement, self-serve activation rates, developer community growth, and event-attributed pipeline.

Developer Marketing Manager

Operations

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

DevOps Engineer

• Leverage platform engineering principles to ensure reliable, scalable, and performant services
• Design, build, and maintain infrastructure supporting our applications
• Impact ability to meet and exceed SLAs
• Collaborate closely with other engineering teams
• Create services that are automatable, measurable, and resilient
• Design and secure infrastructure for business needs
• Build, deploy, and maintain automation, monitoring, and alerting systems
• Ensure scalability and maintainability through microservices
• Enhance and maintain CI/CD pipelines for smooth production releases
• Verify system performance and correctness in response time and throughput
• Participate in peer reviews, contribute to test suites, and design reviews
• Participate in an on-call rotation