Shippo

Controller

• Lead operational accounting functions including payroll accounting, benefits, 401(k) accounting and administration, equity administration, accounts payable, expense reimbursements, and operating expense accounting
• Own the month-end close for assigned areas, ensuring accurate, timely, and GAAP-compliant reporting
• Develop and maintain accounting policies, documentation, reconciliations, and review procedures across operational areas, with a focus on ensuring timely high-risk account reconciliations
• Coordinate with external tax advisors to support corporate tax compliance and audit inquiries
• Identify and implement process improvements, automation opportunities, and system enhancements to strengthen accounting workflows
• Lead and mentor a high-performing operational accounting team, creating clarity around ownership, expectations, and development paths
• Collaborate cross-functionally with FP&A, Legal, and department leaders to ensure aligned budgeting, spend visibility, and operational accuracy

Assistant Controller

People Operations

• Track, manage, and maintain People Operations contracts and vendor documentation.
• Manage the People inbox, triaging and responding to Tier One employee inquiries (e.g., benefits, payroll, employment verifications, and general “Where do I find XYZ?” questions).
• Coordinate and process background checks, offer letters, and employment verifications.
• Maintain and update employee records, files, and documentation in HR systems.
• Support mail management including printing, mailing, and responding to document requests.
• Manage onboarding and offboarding processes to ensure a consistent and positive employee experience.
• Process employee changes and updates (e.g., promotions, title changes, manager updates).
• Provide operational support for People programs, including engagement, compliance, and benefits initiatives.
• Input, maintain, and process employee data accurately in HR systems.
• Prepare and distribute basic reports related to headcount, employee changes, and other HR metrics.
• Ensure data integrity and consistency across systems and processes.
• Ensure all People processes and documentation comply with company policies and employment laws.
• Manage secure storage and retrieval of employee records, contracts, and sensitive information.
• Assist with audits and compliance checks as needed.

People Operations Generalist

Account Manager

• Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB’ partners that span a variety of different verticals.
• Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests.
• Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio.
• Identify marketing and promotional opportunities.
• Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
• Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders.
• Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities.

Associate Partner Manager

Financial Planning and Analysis

• Partner with revenue-generating teams including Sales, Customer Success, Product, and RevOps to drive insight into our business model, monitor performance, build forecasting and scenario models, and recommend strategic actions that accelerate topline growth.
• Your primary domain will be the revenue side of the business: booking trends, ARR/MRR, churn and expansion, pricing levers, product monetization, and go-to-market performance.

Senior Financial Analyst

Product Manager

• Lead multiple engineering to develop enhancements to our label and rating products, as well as API onboarding.
• In partnership with engineering, create and grow a clear abstraction of carrier capabilities.
• Research API customers’ pain points and shipping strategies, and classify how our product does or does not meet their needs.
• Continuously publish research, including competitor announcements, market analysis and trends.
• Develop a long term roadmap for your core product areas backed by the research above.
• Collaborate with other product and engineering teams to build high quality, scalable solutions.
• Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges. Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving.
• Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges. Contextualize those insights to determine the most important problems worth solving.

Senior Product Manager, App Orders – Checkout

Performance Marketing

• Develop and own Shippo’s demand generation strategy and campaign calendar to deliver against growth and pipeline targets.
• Build, launch, and optimize multi-channel campaigns (email, paid, events, content syndication, ABM, and more)
• Lead lead-scoring and nurturing programs to improve funnel conversion rates.
• Work closely with sales to ensure campaign alignment, enablement, and reporting on pipeline attribution. Responsible for the API revenue OKR and for SQL OKR, and owns the outcome all the way to close-won.
• Has deep understanding of the business, the API buyer journey, and demand generation strategies relevant to this audience.
• Identify opportunities to optimize website conversion rates to improve business outcomes.
• Manage demand generation budget and allocate spend to maximize ROI.
• Define and set challenging but attainable goals
• Use data to track KPIs, identify insights, and optimize performance.
• Own demand gen tech stack, partnering with RevOps to ensure strong data flow.

Senior Demand Generation Manager

Technical Program Manager

• Own end-to-end program strategy for Shippo’s carrier integration portfolio, across new integrations, API upgrades, and new capability rollouts.
• Drive execution of complex, multi-team initiatives that require alignment between R&D, carrier partnerships, GTM, finance, and operations.
• Anticipate and articulate risks, and plan mitigations that ensure high quality delivery.
• Represent Shippo at a senior level with external carrier technical and operational stakeholders.
• Define and track KPIs for integration quality, delivery predictability, and customer satisfaction.
• Partner with Engineering Managers and tech leads to ensure architectural decisions align with program goals, including scalability, reusability, and long-term maintainability.
• Challenge assumptions and surface trade-off risks where needed, ensuring short-term design choices don’t undermine long-term integration health.
• Establish best practices for building and upgrading carrier integrations (e.g., API patterns, reliability standards, onboarding playbooks).
• Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed.
• Own execution metrics for integration health and delivery (e.g., upgrade cycle adherence, incident reduction, SLA compliance).
• Develop governance models and reporting structures that give leadership visibility into integration health, performance, and risks.

Senior Technical Program Manager, Carrier Integrations

Marketing

• Define and execute Shippo’s lifecycle marketing strategy to drive key business outcomes like user activation, product adoption, and customer retention.
• Own the end-to-end development of our email marketing programs, from strategic planning and campaign builds to deployment and analysis.
• Partner with Product, Engineering, and Support to manage and deploy critical operational communications, including product updates, service notifications, and emergency alerts.
• Design, build, and optimize automated nurture campaigns in Marketo that guide new users to their "aha!" moment and convert them into active customers.
• Develop targeted campaigns to increase product usage, prevent churn, and successfully upsell new features or plans to our existing customer base.
• Manage and segment our customer database to ensure communications are highly personalized, relevant, and timely.
• Partner with Design/Content to produce on‑brand, accessible, mobile‑first templates; own QA across major clients (e.g., Apple Mail, Outlook, Gmail)
• Own and report on key lifecycle marketing metrics, including email performance but more importantly business impact (user activation rates, feature adoption, and churn reduction)
• Establish a rigorous A/B testing framework to continuously experiment and improve campaign performance.
• Analyze results to deliver actionable insights and recommendations for optimizing the entire customer journey.
• Own the email/lifecycle governance (send priorities, frequency caps), deliverability health (domain authentication, reputation monitoring, list hygiene, bounce/unsubscribe management, and inbox placement) and compliance (CAN‑SPAM, CASL, GDPR/UK‑GDPR, and CCPA/CPRA)

Lifecycle Marketing Manager

Backend Engineer

• Lead the design, implementation, testing, and deployment of backend services with high SLAs, capable of handling millions of requests daily
• Drive scalability and maintainability through microservices, decoupled architectures, queuing, and containerized deployments
• Own and evolve CI/CD pipelines to ensure smooth, automated, and reliable releases
• Monitor, debug, and optimize backend systems for responsiveness, throughput, and cost efficiency
• Design and maintain database schemas for large-scale, performant services
• Refactor and architect systems for long-term performance, security, reliability, and reuse
• Lead peer design and code reviews; mentor others in testing, design patterns, and architectural best practices
• Collaborate with product, design, and business teams to shape requirements and ensure alignment with customer value
• Champion QA automation and operational excellence, ensuring systems scale vertically and horizontally
• Lead on-call rotations, driving not only incident resolution but also long-term improvements to system resilience
• Provide early technical input on new product ideas, helping translate them into scalable, maintainable designs

Senior Software Engineer, Backend

Full-stack Engineer

• Collaborate with product team and engineers to create and maintain systems that enable users' critical workflows through the web app
• Translate complex requirements into elegant, performant features and products
• Build end-to-end solutions spanning APIs, services, databases, and modern UIs
• Deliver robust, well-tested code and own features from design through production
• Contribute reusable components that improve product consistency and scalability
• Participate in architectural discussions and technical breakdowns and provide technical insights in planning and review to streamline delivery
• Support QA by strengthening test automation
• Participate in on-call rotation and respond quickly to incidents
• Implement telemetry and tools to analyze user behavior, technical impact, and business outcomes

Software Engineer III, Full Stack

Engineering Manager

• Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
• Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
• How we’ll deliver success:
• We are seeking an experienced Engineering Manager to lead a backend team working on and important and business critical domains at Shippo. This team plays a foundational role in enabling scalable, reliable, and efficient shipping solutions for our customers worldwide

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
Our mission is to make merchants successful through world class shipping.
We are seeking an exceptional Principal Technical Program Manager (TPM) who will join our Engineering Leadership team and be responsible for execution of developer experience, site reliability (SRE), product security, and cross-organizational programs.
The Principal TPM will serve as a technical leader and strategic partner to engineering leadership, developer experience teams, SRE teams, security teams, and cross-functional stakeholders to define, prioritize, and execute programs that are foundational to our engineering excellence and operational resilience.
You will be responsible for programs that span multiple engineering teams, enhance our technical infrastructure, and directly impact our ability to scale efficiently, reliably, and securely.

Principal Technical Program Manager

• Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
• Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
• We are looking for a Software Engineer III to join our Labels team! The Labels team is responsible for building and maintaining Shippo’s label core API and some of the most critical carrier integrations at Shippo like USPS, UPS and FedEx, as well as developing Shippo’s carrier integration technology.

Software Engineer III

• Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
• Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them.
• Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard.
• We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
• Responsibilities
• - Implement, test, and deploy software services with high SLAs that can handle millions of requests a day with a BDD approach
• - Verify and ensure performance and correctness of systems in response time and throughput
• - Refactor existing systems for optimal performance and reuse
• - Contribute to design reviews, participate rigorously in peer reviews, and build automated test suites for new features, products, and systems
• - Work with a sense of urgency and iterate quickly in an Agile process
• - Exceptional problem solving skills: demonstrated ability to understand business challenges and translate those into technical solutions
• - Join the on-call rotation and respond quickly to system incidents

Senior Software Engineer (Remote)

Risk

• Take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company.
• You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues.
• You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats.
• Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success.
• You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment.
• You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.
• What Success Looks Like in This Role:
• - Within 90 days, you are the recognized fraud SME across Shippo.
• - You’ve taken ownership of at least one high-impact fraud issue from identification through resolution.
• - Fraud KPIs are defined, tracked, and shared transparently.
• - Product/Engineering see you as a proactive partner, not a passive stakeholder.
• - You’ve made timely decisions—even in uncertainty—that reduced risk or loss.