Operations

• The Payments Operations Specialist is responsible for the accurate and timely processing of incoming and outgoing payments across multiple channels.
• Support back-end operational functions including system configuration, data reporting, payment reconciliation and balancing, client billing, payment investigations, fraud monitoring, and OFAC screening and decisioning.
• Ensure transactions comply with internal policies and regulatory requirements while contributing to operational efficiency.
• Process daily payment transactions including ACH, wire transfers, foreign checks, positive pay/corporate share drafts, and other payments according to established procedures and SLAs.
• Monitor payment queues and escalate exceptions, failures, or suspicious activity to appropriate team.
• Respond to internal inquiries from support, accounting, compliance/risk, and account management regarding payment status and issues.
• Collaborate with the Payments Support Specialist team to share operational insights, root cause findings, and process updates that support front-line interactions.
• Review and decision OFAC alerts generated by sanctions screening system for all applicable payment types, exercising independent judgment to evaluate risk.
• Monitor payment transaction activity for signs of unauthorized, fraudulent, or anomalous entries using established screening tools and criteria.
• Research and resolve payment exceptions including failed transactions, duplicate payments, unauthorized entries, and misdirected funds.
• Perform daily reconciliation of ACH, wire, and positive pay/corporate share draft transactions against general ledger accounts to ensure accuracy and completeness.

Payments Operations Specialist

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Responsible for the day-to-day Operations activities in support of assigned business line
• Performs more diverse/complex tasks with minimal supervision
• Acts as a liaison between assigned department and other departments within TD Bank
• Works to identify and address process improvements
• Provides support to less experienced staff
• Responds to inquiries and assists in resolving problems/complaints
• May be required to find and supply data impacting accounts
• Protects privacy and non-public information
• Assists in the prevention of fraudulent activities
• Reviews application information against host systems for accuracy and completeness
• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Escalates more complex or unusual issues to lead or supervisory staff

Operations Associate III

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Operations Supervisor – 3rd Shift

• Under the direction of the V.P. of Global OPS Motive Power, be responsible for the Legacy Americas manufacturing plants in Richmond (KY), Sumter (SC) Hays (KS).
• Drive a culture of continuous improvement, ensure the plants are structured to support future growth, and process related improvements.
• Partner with Supply Chain leaders to ensure material availability, supplier quality, and cost-effective sourcing align with production requirements.
• Coordinate and provide guidance and leadership to the organization according to plans, policies, strategy, legal requirements, and group governance.
• Own and drive improvement in key plant metrics across People, Customer, and Shareholder categories using Plan vs Actual reporting and daily management systems.

Director Legacy Operations

• Analyzes data that has a vital impact on the success of the operation, program or project used for developing operating strategies
• Develops, maintains and reviews processes, procedures, policies and forms for the department
• Identifies patterns and trends in data for business decisions by department or division leadership
• Prepares materials which help explain findings such as reports, charts, visual aids, etc.
• Monitors departmental methods to ensure compliance with internal measures and contract/business requirements
• Reviews items directed to management
• Advises and keeps management apprised of any potential issues or items that need to be addressed
• Recommends a response or solution to any issues identified or outstanding
• Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections
• Provides periodic/consistent information to management impacted by assigned projects
• Manage/relay project status, purpose, scope and timing
• Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics
• Attends and participates in teleconferences and meetings with customers
• May also serve as liaison between the area and the contractor regarding any discrepancies found in reports
• Functions as a project leader on work teams
• Assists service areas with resolving compliance issues or questions
• Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives
• Trains staff on new initiatives
• Identify and research discrepancies and questions related to data input based on reports
• Monitors reports to assess the impact of performance on key measures

Senior Operations Analyst

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

Supervisor, SC Operations – Weekend 3rd Shift

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees
• Writes and conducts employee performance reviews and provides ongoing performance feedback
• Makes hiring recommendations
• Assists with all personnel management and goal setting for the functional area
• Provides regular status updates and reports to Manager

Operations Supervisor – Loss Mitigation

• Responsible for operating power industrial trucks for moving, locating, relocating, stacking, and counting merchandise
• Unload inbound shipments safely and move product to storage locations
• Ensure inbound and outbound shipments are accurate and free of damage
• Maintain a clean, neat, orderly work area and assist in security of the warehouse
• Perform or assist in building, grounds and equipment maintenance as assigned

Forklift Driver – Operations

• Support the Field Operations Director in executing field operations strategies across assigned projects.
• Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations.
• Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans.
• Review project documents, drawings, schedules, and scopes to prepare for effective field execution.
• Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director.
• Monitor field productivity, safety, quality, and schedule performance across assigned jobs.
• Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs.
• Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements.
• Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations.
• Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed.
• Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations.
• Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies.
• Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution.
• Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely.
• Participate in lessons-learned meetings and provide feedback to improve future project planning and execution.
• Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback.
• Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations.
• Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel.
• Support the Field Operations Director during audits, reviews, and leadership meetings as required.
• Additional responsibilities may be assigned as business needs evolve.

Fire Protection – Field Operations Manager

Fire Sprinkler, Field Operations Manager

• Review and correction of mobile and ATM deposited images for purposes of fraud prevention and determination of funds availability for account owners.
• Review 130-160 deposits per day.
• Contribute to a team that is responsible for approving approximately 40,000 deposits.
• Reject approximately 300 fraudulent deposits in high-risk channels monthly.
• Place holds as necessary on accounts to protect the bank and account owner from loss or further loss.
• Identify possible fraudulent items and process complex exception items with minimum supervision.
• Investigate and research duplicate deposits made in Branch, ATM, or mobile deposit.
• Facilitate the resolution of Tier 2 support requests within established Service Level Agreements.

Deposit Ops Virtual Review Specialist

• Driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence.
• Partnering closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies.
• Leading deep operational diagnostics, developing sustainable process improvements, and establishing accountability mechanisms.
• Analyzing key performance drivers including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• Identifying emerging operational risks and proactively implementing mitigation strategies.
• Leading change management efforts to support adoption of new operational processes, technologies, and performance initiatives.
• Conducting root cause analyses and developing sustainable corrective action plans.
• Driving accountability through routine performance scorecards, operational reviews, and metric-based management practices.
• Mentoring and supporting operational leaders in developing performance improvement capabilities and operational best practices.
• Collaborating with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Manager of Operational Excellence

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

Data Center Operations Manager – 1st Shift

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Maintain a clean environment at all times
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans

Operations Leadership Roles – Supervisor to Manager

• The Director of Operations supervises multiple district managers and is responsible for overseeing the operations, performance, and profitability of 20 (and growing) gas and convenience store locations within the company and any food service operations within each store.
• Ensure consistency in customer experience, operational excellence, financial performance, and compliance with company standards and regulatory requirements.
• Focus on driving profitability, operational consistency, and district-level staff development.

Director of Operations

• Manage day-to-day operations of the Payment Operations team
• Provide direction, support, training, coaching, and guidance to team members
• Ensure compliance with corporate, state, and federal laws
• Lead process improvement initiatives
• Conduct quality assurance audits and address compliance violations
• Track teammate performance and conduct annual performance reviews

Supervisor, Payment Operations – Wire Operations

Supervisor, SC Operations – Weekend 2nd Shift

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

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