Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Take a comprehensive approach involving multiple dimensions of the hospital, clinic, and other care setting operations
• Primary focus includes workforce support, and technological systems support
• Work in cooperation with workforce operations
• Partner in Excellence in delivering tools, education & training, expertise, and focus to achieve sustainable change and positive outcomes
• Implement Comprehensive Assessment findings
• Perform in and support the key performance drivers of overall operational strategy
• Support Improvement Projections
• Participate in Action Plan Management Progress Tracking and support of Performance Analytics
• Technology Implementation Support

Operations Specialist

• Monitor and maintain data workflows.
• Oversee automated workflows (RPA) to ensure tasks are progressing accurately and on time.
• Step in quickly when issues arise to keep processes moving.
• Identify and resolve issues.
• Investigate workflow exceptions, data discrepancies, and bottlenecks.
• Troubleshoot issues and escalate when needed.
• Work with internal teams to resolve inconsistencies.
• Improve system reliability.
• Track patterns in failures or disruptions.
• Surface insights to Engineering and Product to prevent repeat issues.
• Help improve how workflows are monitored and maintained.
• Maintain operational visibility.
• Document issues, resolutions, and trends.
• Ensure time-sensitive documentation tasks are completed accurately.
• Collaborate across teams.
• Partner with Engineering, Product and Operations to improve system performance.
• Support internal users when data issues impact their workflows.

EMR Operations Specialist

• Lead and manage operations improvement initiatives to enhance efficiency and effectiveness across business units.
• Develop and implement continuous improvement processes aligned with organizational goals.
• Oversee project management activities, ensuring timely delivery and adherence to governance standards.
• Utilize performance management tools and data analytics to monitor progress and identify opportunities for optimization.
• Coordinate resource allocation and workflow management to support operational objectives.
• Collaborate with cross-functional teams to drive change management and sustain improvements.

Senior Manager, Operations Improvement

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Support the planning and execution of key PACE organizational initiatives
• Lead a diverse portfolio of capabilities focused on delivering cross-functional, enterprise-wide solutions
• Build analytics capabilities to support data-driven decision-making
• Drive enterprise communications to keep stakeholders informed and aligned
• Advance Lean thinking and help shape the enterprise Lean vision
• Oversee technology improvement efforts, including AI tools, new technology onboarding, and digital ecosystem enhancements
• Build and maintain strong partnerships with stakeholders, peers, the PACE leadership team and direct reports
• Coach, mentor and motivate employees to develop skills, advance careers, and sustain high performance
• Translate strategy into measurable, achievable outcomes in a complex and ambiguous environment
• Lead team goals and priorities, providing direction and oversight

Operational Excellence Manager

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Managing and controlling the day-to-day operations of Payment Integrity Operations
• Delivering business value through the use of enterprise information
• Designing, developing, deploying, and maintaining enterprise refund & recovery management information
• Structuring, organizing, storing, retrieving, analyzing, and reporting operational and production data

Senior Manager, Payment Integrity Operations

• Leading the Process Leaders/Process Stewards in planning, defining, developing, testing, documenting, analyzing results and/or implementing process improvement and process reengineering opportunities
• Leading and supporting business process activities and methods to the Super Process Leaders/Process Steward
• Leading team activities, deliverables, and issue resolution
• Leading key activities including data collection, metric definition and analysis, and root cause analysis
• Supporting development and evolution of HCSC business process management methodology identifying best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing business process initiatives
• Ability to travel

Senior Manager, Payment Integrity Strategy and Operations

• Provide support for field-based staff and a network of participating Trade Allies
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Address, resolve, or escalate customer and contractor questions related to program participation as needed.
• Review and process project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy efficiency projects.
• Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
• Assist technical teams in upholding QA/QC standards and program guidelines.
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
• Process program incentive payments per established policies and procedures.
• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.

Associate Operations Specialist, Commercial Energy Efficiency Programs

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records.
• Attend all required training sessions, staff meetings, etc.
• Ensure accurate and thorough documentation of necessary records is performed.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Operations Supervisor

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Provides strategic and operational leadership for a designated market within the service line.
• Drives financial performance, client relationships, and operational excellence while partnering with clinical leadership to ensure quality care delivery.
• Develop and implement operational strategies aligned with organizational goals.
• Build and implement market plan with associated targets, including P&L responsibility, financial and revenue growth, operations and labor management, contract management and clinical outcomes within the market.
• Analyze financial reports and performance metrics to ensure sustainability.
• Collaborate with finance and other key stakeholders on budget, forecasting and resource allocation.
• Drive continuous improvement initiatives for efficiency and operational quality.
• Drive Monthly Operating Reviews with key Clinical, Operational and Finance leadership.
• Monitor industry trends and competitive landscape to inform decision-making.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.

VP of Operations – Anesthesia

• Coordinate the day-to-day management of paid media projects from client briefing, kickoff through launch and delivery
• Manage creative development workflows, including timelines, reviews, approvals, client status updates and adherence to client regulatory requirements
• Submit and shepherd creative deliverables through client legal and compliance review processes
• Develop and actively manage project timelines, trackers, status documents, and meeting notes to ensure alignment across internal and external stakeholders
• Partner closely with client service, creative, media, social, and partner agency teams to ensure seamless project execution
• Proactively identify project risks, resource constraints, and timeline conflicts, while driving solutions and escalation paths when needed
• Ensure all deliverables meet agency quality standards and are completed on time and within scope
• Clarify strategic requirements and manage stakeholder expectations across clients, agency partners, and internal teams
• Contribute to project status meetings and communicate updates, priorities, roadblocks, and next steps clearly and concisely
• Support process improvement initiatives that enhance operational efficiency and project delivery effectiveness

Manager, Client Operations

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Own investor findings & remediation: Identify and resolve post-close defects with QA and internal teams. Drive fixes quickly to meet investor timelines and avoid delays.
• Manage loan sale & investor delivery: Prepare and deliver loan packages to investors. Track which loans are sellable vs. blocked and act.
• Keep loans moving off the warehouse line: Monitor aging and ensure loans do not sit too long. Reduce capital exposure by pushing loans through funding/sale.
• Coordinate funding readiness: Validate all prior-to-funding conditions are cleared. Reconcile payoffs, liens, and funding details. Signal Accounting when loans are ready to be funded.
• Troubleshoot insurance issues: Ensure policies are bound correctly. Resolve discrepancies that could delay funding or sale.
• Growth & leadership opportunity: This role begins as an individual contributor with full ownership of post-close operations, with a clear path to team leadership and broader functional ownership as the business scales.

Senior Post Close Operations Specialist

• Responsible for the overall operation of multiple accounts or a significant multi-site account normally generating $100M+ in revenue.
• Accountable for galvanizing a team under a common growth and operations platform.
• Drive improvement in operational efficiency, revenue, margin, and client retention for each account in the overall portfolio.
• Continuously ensure the organization is delivering operational excellence.
• Identify innovative and creative services and solutions to expand on clients' requirements.

VP Operations – Corrections

• Under general supervision, learns to perform duties in Enterprise Operations.
• This position has the responsibility for supporting enterprise operations activities related to workflow documentation, data gathering and analysis, and assistance on Enterprise Operations projects.
• Must be comfortable working with large amounts of data in multiple systems and can synthesize data into actionable insights.
• Frequent collaboration with other areas of the credit union is expected.

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