IT Operations Coordinator

ASSA ABLOY Opening Solutions

IT Operations Coordinator responsible for managing IT support requests, onboarding, and IT process management. Ensuring operational efficiency through effective task coordination and project management.

Posted 7/24/2026full-timeTulsa • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT service desk incidents and requests, with a strong focus on customer service, troubleshooting, and process improvement. Proficient in coordinating IT tasks, managing small projects, and utilizing Microsoft applications effectively.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Applications ProficiencyCustomer Service SkillsMobile Device Management KnowledgeITIL Service Desk Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProject ManagementTroubleshootingAsset Inventory ManagementPurchase Requisition Processing

Soft Skills

Excellent CommunicationTeam CoordinationProblem Solving

Tools & Technologies

Dell Premier PortalOneDriveSharePointOffice ApplicationsWindows 11

Certifications & Qualifications

Associates DegreeBachelor’s Degree

Industry Keywords

ITILService DeskRemote SupportVendor ManagementOnboarding

About the role

Key responsibilities & impact

Manage incoming Service Desk Incidents & Requests
Prioritize & categorize
Assign to appropriate groups & team members
Track progress and closure
Report progress weekly
Coordinate new hire onboarding tasks for IT
Coordinate departing employee tasks for IT
Request quotes & submit orders through the Dell Premier Portal
Enter and track IT purchase requisitions
Process new mobile device requests and submit orders
Maintain small asset inventory
Research and close IT vendor billing issues
Manage small IT-led projects
Create project plans
Provide status reports
Assist in establishing & maintaining IT process and procedures
Coordinate IT staff meetings
Schedule meetings
Send out topics for discussion
Track action items

Requirements

What you’ll need

Associates or Bachelor’s degree preferably with an IT focus
A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
Excellent customer service and troubleshooting skills are required
Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
Interest in an international environment
Knowledge of Mobile Device Management systems
Knowledge of working in an ITIL Based Service Desk

Benefits

Comp & perks

Professional development opportunities