Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Serve as the sole on-site Supervisor for our New Hampshire office
• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Senior Ops Manager, Repair & Modernization

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Provide customer service while serving on the “front lines” of the Office of the University Registrar as the full-time generalist of the office
• Act as the “Go to Person” (G2P) and answer incoming phone calls for the main Registrar telephone line
• Speak to a wide variety of topics across functions, including calendars and dates, grades, registration, enrollment, transfer credits, program modifications, program evaluations, conferral, commencement, etc.
• Distribute incoming inquiries from students and staff
• Complete different tasks for Registrar teams, including enrollment verifications, diploma name and address changes, etc.
• Maintain G2P documentation to ensure accurate and information is provided to all employees
• Make necessary updates to documentation
• Provide support to Registrar teams with special projects and data entry
• Other responsibilities as assigned

Cross-Functional Operations Coordinator I

• Monitor and optimize plant performance including biogas production, digester health, and energy output
• Troubleshoot operational issues and implement corrective actions to minimize downtime
• Develop and maintain standard operating procedures (SOPs) and maintenance protocols
• Collaborate with construction and commissioning teams during plant startup and handover
• Collaborate with project and process engineering teams to translate operational learnings to designs for future operating plants
• Support preventive and predictive maintenance programs across operating facilities
• Analyze operational data to identify trends, inefficiencies, and improvement opportunities
• Ensure compliance with environmental, safety, and regulatory requirements
• Project manage capital improvement projects across operating facilities, including scope development, contractor coordination, and execution through commissioning and handover
• Provide technical support and training to plant operators
• Prepare operational reports and present findings to senior leadership
• Update P&IDs to reflect as-built conditions and modifications

Operations Engineer

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Oversee production operations, including machining, brazing, mechanical assembly, testing, purchasing, planning, production, and inventory control
• Align daily operations with company objectives and customer expectations
• Develop and implement strategies that enhance efficiency, reduce costs, and drive revenue growth while maintaining high-quality standards
• Implement lean principles and six sigma methods to improve process control and capacity
• Lead and develop our high-performing team
• Act as a key liaison as needed with customers to enhance output, yield, and satisfaction
• Drive change management initiatives
• Assist the Business Unit Manager in forecasting revenue and capital expenditures
• Ensure all operations comply with industry regulations, company policies, and quality standards

Site Head, Manufacturing Operations

Manager, Care Operations

• Act as a steward of data assets used in risk management and portfolio construction
• Manage a quality services effort to respond to data quality issues in overnight feeds, enabling fast and seamless responses to upstream issues
• Update and verify the multi factor risk model inputs and outputs before delivery to clients
• Analyze systems and processes to find efficiencies and improve accuracy and timeliness of reporting
• Enable Fidelity Asset Management’s access to accurate, timely and relevant portfolio risk analytics, working closely with key technology and business partners to correct data quality issues at source

Senior Quantitative Operations Specialist

• Manage a team of 10–15 Defined Benefit Specialists and ensure quality, accuracy, and productivity
• Communicate organizational goals, values, and expectations clearly across the team
• Coach, mentor, and develop team members to support performance, growth, and career development
• Monitor team metrics, addressing performance gaps and driving continuous improvement
• Improve operational processes to increase efficiency and reduce cost per participant
• Manage operational risk by exercising sound judgment and ensuring legal and compliance adherence
• Oversee capacity planning, resource allocation, budgeting, and succession planning
• Collaborate across Defined Benefits business partners to pursue cohesive business goals
• Drive a customer‑focused culture and support quality initiatives
• Anticipate and lead organizational and operational change using data and business insight

Manager/Senior Manager, Defined Benefit Operations

• Set and drive the University Talent strategy, aligning to hiring goals and future workforce needs
• Own the UT scorecard, defining KPIs, tracking performance, and turning insights into clear strategic priorities
• Lead University Talent’s analytics and insights function to inform decisions, improve pipeline outcomes, and demonstrate impact
• Drive innovation across recruiting technology (including Workday), AI, and automation to scale efficiency and enhance experience
• Oversee vendor strategy, partnerships, and platform performance to maximize ROI and enable growth
• Lead budget planning and optimization, aligning investments to business priorities and measurable outcomes
• Ensure seamless integration of strategy, insights, and execution across recruiting programs and initiatives
• Act as a trusted advisor to senior leaders, influencing decisions through data, market intelligence, and executive communication
• Build and develop a high-performing team, fostering accountability, innovation, and continuous improvement

Director, University Talent Strategy, Operations & Insights

• Act as the primary escalation point for complex cloud infrastructure, reliability, and performance issues
• Plan, coordinate, and drive cloud infrastructure improvement initiatives
• Facilitate team workflows (planning, standups, retrospectives)
• Identify opportunities to simplify and optimize cloud environments through automation and best practices
• Collaborate with product, engineering, and architecture teams to align priorities and delivery timelines
• Drive continuous improvement, including adoption of new technologies and cost optimization strategies
• Mentor and coach engineers, supporting technical growth and fostering a strong team culture

Cloud Operations Architecture Lead

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues.
• Source, negotiate, and secure last-minute transportation providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
• Partner closely with Sales and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads.

Operations Coordinator – Level 1

• Leading day-to-day management of TRR testing execution and results, plan creation and maintenance
• Partner with FSC and BUs on DR ‘failures’ (testing or incident) to derive actionable plans for mitigation
• Partnering with business units, Product Owners, and Business Continuity teams to align Critical Business Services (CBS) to applications and processes
• Partner with product teams to resolve IT dependency mapping, documenting inconsistencies and associated risks
• Have foundational technology experience (e.g., systems, cloud technologies, networking, security, storage)
• Exhibits executive presence. Communicates clearly, concisely and impactfully to influence others; tailoring messaging to the audience.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and the ability to help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participating in incident response and recovery activities, including on‑call and off‑hours support

Director, Resiliency Operations

• Lead the facilitation of enterprise-level resiliency, results gathering, analysis, and reporting of results to applicable management teams.
• Engage key business operations and/or technology stakeholders to discuss current and emerging risk exposures.
• Articulate the need and options to remediate gaps, and drive the overall TRR Program forward through continuous improvement.
• Coordinate the creation and maintenance of Fidelity recovery capabilities at mass scale for firm-wide recovery.
• Partner with BUs to define, inventory and sequence critical business services.
• Partner with IT product and support teams to map application dependencies to critical business services.
• Assess effectiveness and validate documented architecture patterns.
• Identify architecture pattern deviations, track and escalate remediations.
• Respond to emerging technology resiliency challenges and changes.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participate in the incident response program and recovery activities for business operations, technology or vendor disruptions.

Director – Advanced Resiliency Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Provide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasks.
• Support School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administration.
• Assist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as needed.
• Monitor competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadership.
• Serve as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as needed.
• Support student‑facing activities such as communications, events, awards, and documentation.
• Coordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collection.
• Organize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventions.
• Support School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materials.
• Collaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposes.
• Provide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reporting.
• Serve as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical support.
• Maintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadership.
• Support academic program delivery by arranging logistics for courses, professional development offerings, workshops, and events.
• Assist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offerings.
• Serve as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasks.
• Assist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports.
• Support School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partners.
• Help maintain accurate, current, and consistent program information and messaging across communication platforms.
• Perform other duties, as assigned.

Operations Coordinator, Business & Professional Studies

• Help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.
• Support Fidelity’s transition toward in-house debit card fraud detection.
• Represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model.
• Lead the development of policies, procedures, playbooks, and readiness documentation.
• Operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations.
• Influence decisions across various business partners.

Operations jobs in New Hampshire

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