Operations

• Support cross-functional operating model change and transformation
• Analyze data and design, develop, and deploy practical solutions
• Collaborate with business leaders to observe operations

Director, Process Improvement

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Lead, mentor, and develop a team of Campaign Operations professionals, establishing clear ownership, priorities, and performance expectations.
• Drive operational excellence through standardized processes, documentation, workload management, and SLA development.
• Apply systems thinking to identify root causes of operational inefficiencies and redesign workflows for scale and consistency.
• Own end-to-end execution of integrated marketing campaigns across email, webinar, lifecycle, and digital programs.
• Ensure campaigns are delivered accurately, on time, and with high quality across platforms including Marketo, Iterable, Segment, and BigMarker.
• Oversee intake, build, QA, launch, and post-launch processes to ensure operational reliability and consistency.
• Design and evolve scalable campaign operations infrastructure, including workflows, templates, and governance models.
• Establish and enforce QA standards, SLAs, and best practices to improve execution quality and efficiency.
• Drive automation across campaign workflows and leverage AI capabilities to reduce manual effort, increase speed to launch and enhance personalization at scale.
• Manage campaign intake and prioritization across competing stakeholder requests.
• Partner with Marketers to translate marketing strategy into executable plans.
• Ensure alignment on audiences, timelines, dependencies, and performance expectations across all campaigns.

Senior Team Manager, Campaign Operations

• Support daily operations that keep our funds accurate and timely
• Validate key components of mutual fund NAVs
• Complete reconciliations and review daily/monthly reports
• Research fund impacts and communicate results
• Help resolve issues quickly and accurately
• Contribute to projects, Agile initiatives, and process improvements
• Assist with new fund setups and operational readiness

Fund Operations Analyst

• Coordinates activities associated with construction and maintenance of New Hampshire’s transmission and distribution facilities
• Analyzes system conditions and recommends responses to maintain system reliability
• Prepares and communicates plans for contingency situations
• Performs computer simulation studies to monitor transmission, distribution, and generation outages
• Recommends mitigation strategies for system and customer risk

Coordinator, System Operations

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Supervise the development and implementation of transmission and distribution System Operations Training for CT, MA and NH
• Supervise and oversee at least 2 FTE exempt and/or non-exempt employees
• Interview, select, and train staff
• Responsible for evaluating employee performance and recommending merit increases and incentive awards
• Ensures system operator training programs meet all applicable regulatory requirements
• Monitors effectiveness of system operator training programs and implements necessary changes

Senior Supervisor, System Operations Training

• Report to the SVP of Revenue Operations in a $1B SaaS business
• Lead global sales execution and operational cadence
• Manage and mentor regional operations leaders
• Oversee the implementation of standardized customer engagement practices
• Drive the adherence to Annual Operating Plans
• Identify bottlenecks in sales processes and implement solutions
• Foster a culture of operational excellence and change management

VP of Global Field Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Support daily cash management, liquidity monitoring, and payment processing (wires, checks, FX)
• Perform bank reconciliations and investigate discrepancies
• Support claims-related financial activities, including loss funds, payments, and reporting
• Assist with reinsurance trust account administration and compliance requirements
• Process accounts payable transactions and maintain payment records
• Support regulatory reporting, audits, and internal controls
• Contribute to process improvements, automation initiatives, and system enhancements
• Maintain records such as check registers and support uncashed check operational processes to escheatment.

Treasury Operations Analyst

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• lead the strategy and execution of scalable processes that support offering and investor documentation
• general oversight processes for private alternative investment funds
• play a critical role in shaping standards for private fund documentation
• vetting key provisions
• operationalizing investor agreements across a rapidly growing alternatives platform
• partner closely with Legal, Compliance, Sales, Product, and Technology teams to simplify complex structures, enable growth, and ensure consistent execution across the investor lifecycle

Director – Alts Investor Operations and Oversight

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.
• Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.
• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.
• Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution.
• Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.
• Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization.
• Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology.
• Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure.
• Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics.
• Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow.
• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.
• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.
• Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution.
• Identify and mitigate supply chain risks to ensure continuity, stability, and compliance.
• Oversee operating plans, budgets, and working capital performance for the function.
• Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

Vice President, Merchandising & Supply Operations

• Works with external QC laboratories to review and track GMP in process, release and stability testing
• Real time review of DP release data during harvests and CoAs as part of a rapid release strategy.
• Leads QC data compilation and shares in cross-functional settings.
• Able to work with CMO on out-of-specifications and investigations as needed.
• Designs DS and DP stability studies, leading to establishment of expiry. This includes protocol review, data review, and report review in collaboration with an external CMO.
• Supports technology transfers through data and document review.
• Participates in internal and external collaborations to ensure project deliverables are complete and on time by providing team updates and enabling data-driven decisions.
• Works collaboratively and cross-functionally to support and implement activities to ensure the project milestones are met.
• Be able to help support regulatory personnel with supportive documents related to regulatory filings.

Senior Scientist, Quality Control Operations

• Under general supervision, learns to perform duties in Enterprise Operations.
• This position has the responsibility for supporting enterprise operations activities related to workflow documentation, data gathering and analysis, and assistance on Enterprise Operations projects.
• Must be comfortable working with large amounts of data in multiple systems and can synthesize data into actionable insights.
• Frequent collaboration with other areas of the credit union is expected.

Enterprise Operations Intern

• The Area Branch Operations Manager (ABOM) assists the District Manager by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations and logistics.
• The ABOM is responsible for providing analytics, evaluation and reporting of Branch metrics and pricing initiatives.
• The ABOM will have Branch Managers reporting directly to them, and work closely with them to achieve District, Area, and Regional goals.
• Communicates routinely regarding progress, obstacles, issues, and process improvement suggestions at the branches.

Area Branch Operations Manager

• Ensures market competitiveness by monitoring and evaluating competitor pricing activities
• Evaluates financial status by reviewing cash/over reports, inventory shortages, repair and maintenance expenses, supply expenses, gasoline and grocery sales, profit margins
• Improves sales and profits by consulting with gasoline and marketing departments to develop strategies to optimize implementation of promotional programs
• Protects employees, customers and company assets by maintaining a safe and secure work environment
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Allocates program costs by preparing operational and risk reports for analyses
• Maintains staff by recruiting, selecting, orienting and training employees
• Increases employee’s effectiveness by communicating job expectations; coaching, counseling and disciplining; planning, monitoring and appraising job results

Region Operations Director

• Lead high-impact operational excellence initiatives focused on throughput acceleration, cycle time reduction, productivity optimization, and quality, consistency, and scalability.
• Diagnose current-state workflows to identify bottlenecks, waste, and variability.
• Design and implement future-state workflows that are standardized, scalable, and automation-ready.
• Own delivery of measurable outcomes, not just recommendations.
• Independently lead complex transformation initiatives across core operational domains.
• Translate strategic objectives into executable plans and deliver tangible results.
• Coordinate across Business Transformation, Operations, Product, AI, Engineering, Data, and PMO/TPMO partners.
• Proactively surface risks, tradeoffs, and decision points to leadership.
• Act as a trusted thought partner to Operations leadership.

See all jobs on JobTailor

Director, Process Improvement

Lead, EPMO Operations – Enablement

Senior Team Manager, Campaign Operations

Fund Operations Analyst

Coordinator, System Operations

Strategy & Operations Associate – Senior Associate

Senior Supervisor, System Operations Training

VP of Global Field Operations

Director, Specialty Pharmacy Fulfillment Operations

Technical User Operations Specialist

Director, Specialty Pharmacy Fulfillment Operations

Treasury Operations Analyst

President – Integrator & Operations Leader

Director – Alts Investor Operations and Oversight

Vice President, Merchandising & Supply Operations

Senior Scientist, Quality Control Operations

Enterprise Operations Intern

Area Branch Operations Manager

Region Operations Director

Principal – Business Transformation, Operational Excellence