Cross-Functional Operations Coordinator I

SNHU Careers

Cross-Functional Operations Coordinator supporting the Office of The University Registrar at SNHU. Providing customer service and managing various tasks for Registrar teams in a hybrid role.

Posted 7/12/2026full-timeManchester • New Hampshire • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing inquiries and providing accurate information in a university registrar environment. Proficient in utilizing Student Information Systems and various computer-based technologies to support registrar functions and special projects.

Highest-signal resume keywords

Customer Service ExperienceStudent Information Systems FamiliarityData Entry SkillsBachelor's Degree or Equivalent ExperienceDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Communication SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Computer-Based Technologies

Industry Keywords

RegistrarEnrollmentTransfer CreditsProgram ModificationsCommencement

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Provide customer service while serving on the “front lines” of the Office of the University Registrar as the full-time generalist of the office
Act as the “Go to Person” (G2P) and answer incoming phone calls for the main Registrar telephone line
Speak to a wide variety of topics across functions, including calendars and dates, grades, registration, enrollment, transfer credits, program modifications, program evaluations, conferral, commencement, etc.
Distribute incoming inquiries from students and staff
Complete different tasks for Registrar teams, including enrollment verifications, diploma name and address changes, etc.
Maintain G2P documentation to ensure accurate and information is provided to all employees
Make necessary updates to documentation
Provide support to Registrar teams with special projects and data entry
Other responsibilities as assigned

Requirements

What you’ll need

Have a bachelor's degree from an accredited college or university or the equivalent relevant work experience
Two successful years of experience working in a customer service setting
Experience complete tasks using a variety of computer-based technologies
Familiarity with Student Information Systems is helpful

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources