Senior Manager, Fraud – Debit Card Operations

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Senior Manager overseeing fraud detection operations at Fidelity. Shaping operational foundations and leading policy development to combat fraud risks in debit card operations.

Posted 6/17/2026full-timeMerrimack • Kentucky, New Hampshire, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.
Support Fidelity’s transition toward in-house debit card fraud detection.
Represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model.
Lead the development of policies, procedures, playbooks, and readiness documentation.
Operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations.
Influence decisions across various business partners.

Requirements

What you’ll need

Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience.
Knowledge of Debit Card industry/ Regulations a plus
Deep knowledge of fraud detection operations and fraud risk management.
Strong understanding of fraud schemes and monitoring methodologies.
Experience designing or documenting workflows, procedures, or policies.
Strong written and verbal communication skills.
Ability to lead cross-functional discussions and influence outcomes.
Strong project management and organizational skills.
FINRA 7/63 required
Supervisory 9/10 or 24 needed within 6mos
Openness to future direct reports as the organization evolves.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud detection operationsfraud risk managementworkflow designpolicy documentationprocedure documentationmonitoring methodologiesproject management

Soft Skills

strong written communicationstrong verbal communicationleadershipinfluencing outcomesorganizational skills

Certifications

Bachelor’s degreeFINRA 7FINRA 63Supervisory 9/10Supervisory 24