Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Lead the transformation of commercial operations into a strategic, data-centric growth engine by establishing the global operating model, governance, and performance cadence (e.g., QBRs/MBRs).
• Own forecasting and funnel standards to improve forecast accuracy and pipeline quality, drive change adoption across regions and segments, and evaluate shared service functions for improvement and/or in-sourcing opportunities backed by clear financial and operational justification.
• Own the commercial tech stack roadmap (e.g., Salesforce/Oracle, CPQ/quoting, analytics, enablement tools) and partner with IT/Digital to prioritize enhancements, manage vendors, and ensure scalable, well-integrated systems.
• Establish strong data governance and deploy automation (including AI where appropriate) to reduce friction across prospecting, pipeline workflows, quoting, and reporting while improving data quality and usability.
• Lead global enablement through onboarding, role-based training, and continuous learning, embedding commercial excellence frameworks (stages, qualification, account planning) supported by performance metrics and coaching routines.
• Deliver field-ready playbooks and tools that improve value selling and deal progression, and partner with finance, product, and marketing to ensure consistent sales readiness for launches, new product introductions, and pricing changes.
• Own territory design and optimization to improve coverage, resource allocation, and productivity across segments and geographies, partnering with commercial leadership to execute GTM strategies aligned to business objectives.
• Define global reporting and analytics requirements and maintain dashboards that give leaders visibility into performance (e.g., win rate, attainment, deal velocity, deal size/ASP, and segment trends).

Senior Director, Global Commercial Operations – Enablement

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Support a team in aligning with the organization's key values and performing effectively
• Cultivate an environment focused on safety at the site
• Develop and empower your team to efficiently operate and maintain wind turbine plants
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments
• Manage costs effectively to meet budgetary targets for service contracts
• Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance

Wind Operations Site Manager

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Support a team in aligning with the organization's key values and performing effectively in their positions
• Cultivate an environment focused on safety at the site, promoting continuous improvement in safety performance
• Develop and empower your team to efficiently operate and maintain wind turbine plants
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments
• Manage costs effectively to meet budgetary targets for service contracts
• Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance

Mobile Wind Operations Manager

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
• Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
• Translate data into clear, actionable takeaways for the Director and broader team
• Own item setup and catalog updates across marketplace and retail channels
• Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data
• Maintain trackers for launches, promotions, content updates, compliance issues, PO status and follow-ups
• Ensure execution is accurate, timely, and aligned with established processes
• Track agency and broker deliverables and follow up to ensure completion
• Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
• Partner with the Amazon agency to monitor and resolve account health issues (suppressed listings, stranded inventory, buy box issues, policy flags)
• Identify opportunities to improve or streamline reporting and operational workflows
• Begin to apply AI and automation tools to reduce manual work and improve efficiency.

Associate Manager, Marketplace & Channel Operations

• manual removal of vegetation from work areas
• pesticide application
• safely operating various forestry equipment (skidders, mowers, chainsaws, ATV's)
• performing line clearance, pruning, and removals

Ground Operations Technician

• The Area Branch Operations Manager (ABOM) assists the District Manager by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations and logistics.
• The ABOM is responsible for providing analytics, evaluation and reporting of Branch metrics and pricing initiatives.
• The ABOM will have Branch Managers reporting directly to them, and work closely with them to achieve District, Area, and Regional goals.
• Communicates routinely regarding progress, obstacles, issues, and process improvement suggestions at the branches.

Area Branch Operations Manager

• Lead high-impact operational excellence initiatives focused on throughput acceleration, cycle time reduction, productivity optimization, and quality, consistency, and scalability.
• Diagnose current-state workflows to identify bottlenecks, waste, and variability.
• Design and implement future-state workflows that are standardized, scalable, and automation-ready.
• Own delivery of measurable outcomes, not just recommendations.
• Independently lead complex transformation initiatives across core operational domains.
• Translate strategic objectives into executable plans and deliver tangible results.
• Coordinate across Business Transformation, Operations, Product, AI, Engineering, Data, and PMO/TPMO partners.
• Proactively surface risks, tradeoffs, and decision points to leadership.
• Act as a trusted thought partner to Operations leadership.

Principal – Business Transformation, Operational Excellence

• The Operations Coordinator helps power Watson Institute’s People & Operations Team, ensuring the seamless day-to-day functioning of core operational systems.
• This role reports to the Associate VP of Operations and supports Talent, Financial, and IT operations.
• Support and execute key components of Watson Institute’s hiring process and talent pipeline, setting the standard for the best candidate experience across the impact space.
• Manage timely and professional communication with candidates throughout the hiring process, ensuring consistent updates and a positive candidate experience at every stage.
• Support the Operations Manager in maintaining the applicant tracking system (ATS).
• Support and execute day-to-day financial operations, ensuring accuracy and timely processing across the team.
• Optimize Watson Institute’s core systems infrastructure, with a primary focus on Google Workspace Admin.

Operations Coordinator

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands.
• Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams.
• Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility.
• Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business.
• Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks.
• Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants.
• Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob.
• Drive associate engagement throughout teams to improve leader and business performance.
• Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures.
• Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making.
• Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives.
• Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to ShipBob Innovation Centers (SICs) and ShipBob Fulfillment Network (SFN) management teams, reinforcing the importance of compliance and continuous improvement across all locations.
• Additional duties and responsibilities as necessary.

Senior Director, Fulfillment Operations

• Manage enterprise-wide initiatives to drive performance improvements, data-driven decision-making, and customer-centric transformation across Avangrid’s Networks utility operating companies
• Focus on implementing best-in-class operational strategies and ensure alignment with Customer Experience (CX), regulatory, and business goals
• Lead the development and execution of process improvement strategies that improve efficiency, digital transformation, and customer satisfaction across the Avangrid operating companies
• Lead the identification of process issues that lead to penalties in Customer Service and the development of process improvements to reduce exposure to NRAs and ROE reductions
• Primary interface with key CS and Executive leadership for the implementation of strategic changes and improvements, including the development of executive material
• Lead change management for process improvements across the CS, CX and Digital business lines
• Translate analytics into strategic recommendations and lead business case development for key CX and operational initiatives
• Lead the strategic development of Root Cause Analyses (RCA) driving negative or degrading performance for key CS KPIs
• Collaborate closely with leaders in Customer Service, Elec/Gas Operations, Digital Platforms, Regulatory, and IT to deliver cross-functional performance improvements
• Oversee program governance and continuous improvement for initiatives such as digital transformation, and customer operations
• Mentor and develop a high-performing team of managers, analysts, and operational excellence professionals
• Support regulatory filings, audits, and rate case strategies by delivering accurate, data-supported analysis and narratives
• Travel approximately 20% to utility locations, partner meetings, and executive forums across Avangrid’s service territories

Director – Process Improvement

• Responsible for assuring the financial viability, overall service, and quality and performance of provider networks.
• Oversees the development and implementation of provider contracting strategies and provider contracting negotiations and ensures the terms of the contracts are fulfilled.
• Leads provider contracting and servicing activities for business expansion.
• Develops and implements strategies to strengthen and/or develop new physician, hospital, and other provider relations.
• Defines provider network expansion requirements in new and existing geographic service areas, and for new lines of business.
• Approves and monitors special requests, retroactive adjustments, reimbursement, and contract exceptions.
• Modifies networks, their composition, contracts, reimbursements, credentialing standards and utilization trends as needed to assure goals are met.
• Collaborates with physicians and other organizations to develop and pursue mutually beneficial business opportunities to meet community needs for health care services.
• Maintains access to a high quality geographically desirable cost-effective network of specialists, hospitals, and ancillary providers to meet the needs of members served.
• Directs the implementation of new health plan contracts/product lines which respect to the Provider Network Management responsibilities.
• Directs rate analysis, scope assessment, and geographic coverage assessment prior to extending agreements to providers recruited to satisfy network needs.
• Oversees all primary IPA, Medical Group and Hospital market research to gain qualitative and quantitative data to bring definition to market strategies.
• Oversees initiatives to engage with local or regional Accountable Care Organizations (ACOs).
• Monitors industry changes, trends, and events to proactively identify opportunities to increase market penetration and performance improvement.
• Oversees recruitment of providers for new networks; optimizes size and composition of existing networks, and other projects necessary to meet business performance and growth goals.
• Ensures network providers meet quality, cost, and coverage standards, and comply with applicable laws, regulations, and accreditation requirements.
• Develops and manages team and corresponding budget as needed to assure success.
• Provides strategic direction to lead network development to enable continued growth, profitability, and industry leadership.
• Assists with provider relations activities as needed.
• Collaborates with internal teams including medical management, operations, and risk adjustment to align the network strategy with clinical and financial objectives.
• Update and interface with senior leadership team as appropriate on initiatives.
• Ensure network providers meet quality, cost, and coverage standards, and comply with applicable laws, regulations, and accreditation requirements.
• Oversees the determination and implementation of any health plan or regulatory corrective action plans related to provider network activities.

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Director, Specialty Pharmacy Fulfillment Operations

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