Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Play a highly visible leadership role in a growing and important part of the business
• Lead meaningful transformation across claims operations, service delivery, digital enablement, and process improvement
• Work with a collaborative, high-performing team that values accountability, development, and a strong service mindset
• Partner with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations to deliver better outcomes for clients and claimants
• Execute a forward-looking claims strategy aligned with enterprise objectives, client needs, and market expectations
• Lead modernization initiatives that improve speed, quality, consistency, and the overall claimant and client experience
• Establish clear operational performance standards, KPIs, quality benchmarks, and operating rhythms to drive accountability and continuous improvement
• Oversee day-to-day claims operations across multiple product lines, ensuring work is handled accurately, efficiently, and with strong service discipline
• Ensure seamless handling of complex, high-visibility, or escalated claims and service matters
• Drive continuous process improvement using data insights, Agile and Lean practices, automation, and workflow optimization
• Monitor operational capacity, resource allocation, service levels, productivity, quality, and risk indicators
• Lead, coach, and develop claims managers and team members, creating an environment where people can do their best work and grow their careers
• Foster a culture of accountability, inclusion, collaboration, service excellence, and continuous learning
• Ensure adherence to federal and state regulations, internal policies, contractual obligations, and industry standards

Associate Director – Supplemental Health Claims Operations

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Serve as the sole on-site Supervisor for our New Hampshire office
• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Senior Ops Manager, Repair & Modernization

• Verify and process sales orders
• Review submitted orders for accuracy and compliance to Geiger policies and procedures
• Make necessary adjustments
• Contact other parties for resolution
• Decide when orders are ready to move to other systems
• Process credit card payments and address card declines
• Send purchase orders to suppliers when the order is ready
• Follow-up on purchase orders with suppliers
• Enter supplier's information into the appropriate system
• Contact vendors for order status updates
• Process vendor invoices
• Research and resolve discrepancies
• Adequately address orders/invoices that require special handling
• Invoice customers
• Review and complete special billing requirements
• Compile consolidated invoices and associated reports
• Review supplier statements
• Process supplier prepayments

Operations Specialist II

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Lead a high-performing Supplemental Health Claims team
• Provide strategic leadership and operational oversight for claims and service functions
• Drive service excellence, modernize end-to-end claims operations, strengthen regulatory and operational controls
• Develop talented teams focused on continuous improvement
• Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations

Associate Director, Supplemental Health Claims Operations

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• support the administration and implementation of a statewide EMR Modernization Subaward Program supporting rural healthcare organizations across the state
• oversee the complete lifecycle of subawards from funding announcements to closeout
• supervise the grants administration team
• establish operational procedures
• manage program workflows
• ensure efficient, compliant, and customer-focused administration of one of Maine’s largest healthcare technology investment programs
• act on behalf of the Program Director during their absence

Deputy Director – Subaward Operations, EMR Modernization

• Leads a group of operational functions and activities performed by Supervisors / Specialists / Analysts
• Provides guidance, leadership, coaching and development
• Acts as highest point of team escalation for resolution
• Proactively identifies key business opportunities and develops strategies

Manager II, Payments & Deposit Operations

Manager, Care Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Support the Team.
• Drive Daily Operations.
• Deliver an Exceptional Customer Experience.
• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
• Enforce company safety procedures and regulatory compliance standards
• Support review of operational reports, KPIs, and performance metrics to improve site performance
• Partner with the Site Manager to execute site-specific goals and business initiatives
• Help resolve employee and customer concerns to maintain a positive, productive environment
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Car Wash Operations Assistant Manager

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Lead the transformation of commercial operations into a strategic, data-centric growth engine by establishing the global operating model, governance, and performance cadence (e.g., QBRs/MBRs).
• Own forecasting and funnel standards to improve forecast accuracy and pipeline quality, drive change adoption across regions and segments, and evaluate shared service functions for improvement and/or in-sourcing opportunities backed by clear financial and operational justification.
• Own the commercial tech stack roadmap (e.g., Salesforce/Oracle, CPQ/quoting, analytics, enablement tools) and partner with IT/Digital to prioritize enhancements, manage vendors, and ensure scalable, well-integrated systems.
• Establish strong data governance and deploy automation (including AI where appropriate) to reduce friction across prospecting, pipeline workflows, quoting, and reporting while improving data quality and usability.
• Lead global enablement through onboarding, role-based training, and continuous learning, embedding commercial excellence frameworks (stages, qualification, account planning) supported by performance metrics and coaching routines.
• Deliver field-ready playbooks and tools that improve value selling and deal progression, and partner with finance, product, and marketing to ensure consistent sales readiness for launches, new product introductions, and pricing changes.
• Own territory design and optimization to improve coverage, resource allocation, and productivity across segments and geographies, partnering with commercial leadership to execute GTM strategies aligned to business objectives.
• Define global reporting and analytics requirements and maintain dashboards that give leaders visibility into performance (e.g., win rate, attainment, deal velocity, deal size/ASP, and segment trends).

Senior Director, Global Commercial Operations – Enablement

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Support a team in aligning with the organization's key values and performing effectively
• Cultivate an environment focused on safety at the site
• Develop and empower your team to efficiently operate and maintain wind turbine plants
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments
• Manage costs effectively to meet budgetary targets for service contracts
• Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance

Wind Operations Site Manager

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Oversee the operations of a service site, ensuring optimal performance, safety, and customer satisfaction
• Support a team in aligning with the organization's key values and performing effectively in their positions
• Cultivate an environment focused on safety at the site, promoting continuous improvement in safety performance
• Develop and empower your team to efficiently operate and maintain wind turbine plants
• Establish robust partnerships with clients to guarantee the fulfillment of contractual commitments
• Manage costs effectively to meet budgetary targets for service contracts
• Coordinate scheduled maintenance and problem-solving efforts to optimize turbine performance

Operations jobs in Maine

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