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About the role
Key responsibilities & impact- Support the Team.
- Drive Daily Operations.
- Deliver an Exceptional Customer Experience.
- Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
- Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
- Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
- Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
- Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
- Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
- Enforce company safety procedures and regulatory compliance standards
- Support review of operational reports, KPIs, and performance metrics to improve site performance
- Partner with the Site Manager to execute site-specific goals and business initiatives
- Help resolve employee and customer concerns to maintain a positive, productive environment
- Lead shifts and oversee operations in the Site Manager’s absence when needed
Requirements
What you’ll need- Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
- Ability to motivate, coach, and support a high-performing team
- Strong organizational, communication, and multitasking skills
- Customer-first mindset with a commitment to delivering exceptional service
- Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus
- Proficiency with Microsoft Office and basic operational software systems
- High School Diploma or equivalent
Benefits
Comp & perks- Competitive pay + performance incentives
- Leadership development and advancement opportunities
- Fast-paced, team-oriented environment
- Opportunity to make a direct impact on site success and customer satisfaction
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisory experienceleadership experiencecustomer serviceinventory managementoperational reportingKPI analysisworkflow optimizationvehicle throughput managementcar wash equipment knowledgesafety standards compliance
Soft Skills
team motivationcoachingsupporting high-performing teamsorganizational skillscommunication skillsmultitaskingcustomer-first mindsetproblem resolutionperformance feedbackpositive environment maintenance
Certifications
High School Diploma