Nouria

Manager

• Assist the Store Manager in overseeing the daily operation of the store.
• Mentor team members to provide fast and friendly service.
• Ensure every customer receives a great shopping experience.
• Stock, re-stock inventory merchandise throughout facility.
• Check in vendor deliveries.
• Complete required paperwork including shift report, gas reconciliation, cigarette counts, etc.
• Assist in training.

Assistant General Manager

• Oversee and support the execution of operational strategies across retail locations.
• Ensure consistent adherence to company policies, procedures, and brand standards.
• Monitor and analyze store performance, identifying opportunities for improvement and implementing corrective actions.
• Provide coaching and guidance to field managers and store teams to enhance performance and customer service.
• Develop and implement training programs to improve operational efficiency and staff engagement.
• Monitor key performance indicators (KPIs) and drive initiatives to meet or exceed targets.
• Conduct regular field visits to assess operational performance and provide real-time feedback.
• Collaborate with corporate leadership to develop and implement business strategies.
• Champion a customer-first culture by reinforcing customer service standards and best practices.

Field Support Manager

Operations

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations
• Must be able to interact with customers in a friendly, professional manner
• Prepare a shift report at the end of the shift as per company guidelines
• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of our customer service program at the site level
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
• Promptly Report workplace accidents, injuries, incidents, or illnesses
• Complete the new employee safety orientation procedure

Retail Operations Team Member

• Assisting the Store Manager in overseeing the daily operation of the store.
• Mentoring team members to provide fast and friendly service.
• Ensuring every customer receives a great shopping experience.
• Stocking and re-stocking inventory merchandise throughout the facility.
• Checking in vendor deliveries.
• Completing required paperwork including shift report, gas reconciliation, cigarette counts, etc.
• Assisting in training and assisting Store Manager as needed.

• Assisting the Store Manager in overseeing the daily operation of the store.
• Responsible for mentoring team members to provide fast and friendly service.
• Ensuring that every customer receives a great shopping experience.
• Stocking and re-stocking inventory merchandise throughout the facility.
• Checking in vendor deliveries.
• Completing required paperwork including shift report, gas reconciliation, cigarette counts, etc.
• Assisting in training staff as needed.

• Recruit, interview, hire, train, and develop all store staff
• Demonstrate leadership and promote teamwork
• Motivate staff to continually improve performance
• Effectively address employee relations issues
• Provide performance feedback and coaching to store employees
• Conduct regular performance evaluations, coaching, and counseling of store employees
• Supervise all hourly employees to clock in and clock out and assure their time properly reported to payroll
• Develop and execute site level operating budget
• Responsible and accountable for the steady improvement of store profitability and the delivery of budgeted financial objectives
• Responsible for maximizing store sales and gasoline volume at the location in accordance with company guidelines and objectives
• Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory
• Monitor retail gasoline prices to stay on strategy
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
• Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
• Manage the maintenance of the customer environment inside and around the perimeter of the store