Nouria

Manager

• Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Trains Sales Associates.
• Supervises POS.
• Provides security & loss prevention in store.
• Maintains company standards regarding personal and store sales/performance metrics.
• Stock shelves and refrigerated coolers.
• Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
• Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
• Shadow manager in day to day operations.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of Nouria’s customer service program at the site level.
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program.
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.

General Manager – In Training

Operations

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies
• Enforce all safety procedures and regulatory compliance standards
• Review operational reports, KPIs, and financial metrics to improve site performance
• Partner with senior leadership to execute site-specific goals and business initiatives
• Resolve employee and customer conflicts effectively to maintain a positive, productive environment

Manager, Car Wash Operations

• Responsible for the proper and efficient operation of the station during their shift
• Ensure customer needs are met every step of the way
• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to customers and promote specials
• Perform general housekeeping duties as needed
• Ensure safety and security of the store and document any accidents or incidents

Retail Operations Team Member

• Assist the Store Manager in overseeing the daily operation of the store.
• Mentor team members to provide fast and friendly service.
• Ensure every customer receives a great shopping experience.
• Stock, re-stock inventory merchandise throughout facility.
• Check in vendor deliveries.
• Complete required paperwork including shift report, gas reconciliation, cigarette counts, etc.
• Assist in training.

Assistant General Manager

• Oversee and support the execution of operational strategies across retail locations.
• Ensure consistent adherence to company policies, procedures, and brand standards.
• Monitor and analyze store performance, identifying opportunities for improvement and implementing corrective actions.
• Provide coaching and guidance to field managers and store teams to enhance performance and customer service.
• Develop and implement training programs to improve operational efficiency and staff engagement.
• Monitor key performance indicators (KPIs) and drive initiatives to meet or exceed targets.
• Conduct regular field visits to assess operational performance and provide real-time feedback.
• Collaborate with corporate leadership to develop and implement business strategies.
• Champion a customer-first culture by reinforcing customer service standards and best practices.

Field Support Manager

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations
• Must be able to interact with customers in a friendly, professional manner
• Prepare a shift report at the end of the shift as per company guidelines
• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of our customer service program at the site level
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
• Promptly Report workplace accidents, injuries, incidents, or illnesses
• Complete the new employee safety orientation procedure