Operations

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Build and run the operating model for the Alliances organization, creating the planning, governance, and execution cadence that connects Product, GTM, and alliance priorities into one integrated partner plan
• Establish program management rigor across alliance initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts
• Own the business rhythm for alliances, including integrated planning cycles, QBRs, status reviews, governance forums, and leadership communications
• Create and maintain a single source of truth for alliance initiatives, readiness, execution status, pipeline visibility, and business outcomes
• Partner with Alliance leaders to translate strategic priorities into scalable programs, measurable workstreams, and repeatable execution models
• Drive co-sell and pipeline operating discipline, including initiative tracking, inspection cadence, funnel visibility, and performance reporting in partnership with Sales and GTM stakeholders
• Coordinate cross functional readiness for alliance launches, integrations, field activation, and strategic programs
• Define what production ready means across alliance initiatives, ensuring teams are aligned on requirements, handoffs, launch criteria, and dependencies
• Standardize templates, workflows, governance processes, and reporting frameworks that improve scalability and consistency across alliance motions
• Track and communicate impact across product, GTM, and operating dimensions, helping leadership understand priorities, progress, blockers, and outcomes
• Surface risks early, drive follow through across stakeholders, and help teams resolve execution gaps before they slow customer or partner impact.

Alliances Programs & Operations Manager

• Serves as the central coordination point for medical equipment across the region
• Ensure timely access, optimal utilization, and cost-effective deployment of assets
• Handle equipment transfers, delivery, and retrieval across departments
• Act as liaison between clinical departments and support teams
• Collaborate with clinical staff and support teams to resolve operational and technical issues
• Adhere to compliance and quality requirements

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Set the strategic direction and oversee day‑to‑day operational performance of Cash Management and Forecasting
• Establish and maintain enterprise standards and performance metrics
• Own production of forward‑looking operational cash forecasts
• Oversee coordination with Treasury, Portfolio Management, and Investment Accounting
• Ensure non‑investment cash drivers are fully incorporated into liquidity reporting

VP, Cash Management – Forecasting Operations

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• The Field Operations Manager plans, coordinates and conducts Small Unmanned Aircraft (SUAS), Tactical Missile System (TMS) and Unmanned Ground Vehicle (UGV) training, field demonstrations, and customer service visits (CSV) both domestic and internationally.
• Tracking of fielded assets, proposal writing, and budget management.
• Coordinates and works closely with multiple customers on training, demonstrations, and customer service visits, as well as various other operational requests worldwide.
• Interacts with the Airworthiness & Safety authorities as required to ensure airworthiness and safety standards are implemented.
• Identifies design and operational deficiencies and recommends improvements to Product Line Management.
• Collaborates with Program Managers, Engineers, Business Development and Product Line Management to ensure Field Operations involvement during all phases of planning, development, and fielding.
• Develops plans and policies, monitors operations, reports to and advises leadership team on all matters pertaining to field training and field demonstration events.
• Assists in development of operator manuals, checklists, FSR certification and currency programs as well as other internal and external training tools as required.
• Able to plan and execute a dynamic schedule and solve rigorous and last-minute customer demands.
• Coordinates with Trade Compliance on international training and demonstrations to ensure compliance.

Field Operations Manager

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist

• Design and implement Nava’s enterprise knowledge framework from the ground up: taxonomy, metadata standards, content architecture, and tooling built for both human findability and AI readiness
• Assess, maintain, and re-structure Nava’s knowledge base into a scalable base across Nava’s internal systems (Confluence, GDrive, and integrated platforms), ensuring content is structured, deduplicated, and consistently organized
• Establish and own documentation standards company-wide: content templates, review cycles, ownership models, and quality criteria
• Improve discoverability through information architecture and enterprise search optimization, so the right knowledge surfaces at the right moment across tools and workflows
• Own the strategy for making Nava’s knowledge infrastructure AI-ready: ensure content is structured, tagged, and governed in a way that supports AI tools, intelligent search, and agentic workflows
• Lead integration between Nava’s knowledge systems (Confluence, GDrive, etc) and the platforms that enable automated and AI-assisted workflows; partner with Technology and Operations to define the framework for how content is consumed by AI systems
• Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves
• Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale
• Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content
• Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact
• Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowledge gaps and align on priorities; develop training, templates, and playbooks that enable contributors across functions to create and maintain knowledge that meets Nava’s standards
• Opportunity to build a team as the function scales, based on business need

Manager, Central Operations – Knowledge Management

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees

Operations Supervisor

• To be responsible for the technical and operational functions for multiple offices.
• Handle staffing and training needs within assigned offices.
• Responsible for budget preparation and profit and loss management for assigned office(s).
• Oversee overall operations management for all locations/offices within an area.
• Establish business plan with goals and objectives for the area and locations/offices.
• Monitor and take appropriate action on management reports relating to the area/office performance.
• Assist with the coordination of sales and client service efforts.

Vice President, Operations – Casualty

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products
• Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory
• Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications
• Identifies and addresses territory-specific opportunities and barriers to product success
• Effectively manages promotional resources and budget
• Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs)
• Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams

NeuroPsych Account Specialist

• Provide essential operational support that keeps our ACO running smoothly while directly contributing to healthcare transformation initiatives.
• Prepare high-level board presentations, coordinate key events like ACO retreats and kick-offs, and design critical reports using business intelligence tools.
• Monitor compliance activities, support leadership on special projects, and serve as the operational backbone ensuring seamless communication across all levels of the organization, from board meetings to provider communications.
• Gain valuable exposure to strategic decisions that shape the future of value-based care.

Operations Specialist

• Manage complex infrastructure assignments and provide expert guidance to team members.
• Lead and participate in the evaluation and recommendation of emerging technologies.
• Manage advanced-level incidents, projects, and assessments.
• Develop and communicate strategies for real-time operations.
• Maintain advanced-expert level infrastructure knowledge and communicate infrastructure challenges.

RT Ops Infrastructure Spec Lead

• Establish an advanced understanding of Transmission Operation Systems infrastructure and processes.
• Produce technical documentation for support and configuration.
• Ensure compliance with regulatory standards and company policies.
• Monitor system performance and resolve issues.
• Manage, plan, and maintain technical platforms while serving as a subject matter expert.
• Lead infrastructure projects, initiatives, and incidents involving Infrastructure technology.

RT Ops Infrastructure Specialist, Principal

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Own investor findings & remediation: Identify and resolve post-close defects with QA and internal teams. Drive fixes quickly to meet investor timelines and avoid delays.
• Manage loan sale & investor delivery: Prepare and deliver loan packages to investors. Track which loans are sellable vs. blocked and act.
• Keep loans moving off the warehouse line: Monitor aging and ensure loans do not sit too long. Reduce capital exposure by pushing loans through funding/sale.
• Coordinate funding readiness: Validate all prior-to-funding conditions are cleared. Reconcile payoffs, liens, and funding details. Signal Accounting when loans are ready to be funded.
• Troubleshoot insurance issues: Ensure policies are bound correctly. Resolve discrepancies that could delay funding or sale.
• Growth & leadership opportunity: This role begins as an individual contributor with full ownership of post-close operations, with a clear path to team leadership and broader functional ownership as the business scales.

Senior Post Close Operations Specialist

• Under general supervision, learns to perform duties in Enterprise Operations.
• This position has the responsibility for supporting enterprise operations activities related to workflow documentation, data gathering and analysis, and assistance on Enterprise Operations projects.
• Must be comfortable working with large amounts of data in multiple systems and can synthesize data into actionable insights.
• Frequent collaboration with other areas of the credit union is expected.

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Operations Coordinator

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Operations Coordinator

TA Operations and Systems Specialist

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VP, Cash Management – Forecasting Operations

Strategy & Operations Associate – Senior Associate

Field Operations Manager

Technical User Operations Specialist

Manager, Central Operations – Knowledge Management

Operations Supervisor

Vice President, Operations – Casualty

President – Integrator & Operations Leader

NeuroPsych Account Specialist

Operations Specialist

RT Ops Infrastructure Spec Lead

RT Ops Infrastructure Specialist, Principal

Operations and Engagement Manager

Senior Post Close Operations Specialist

Enterprise Operations Intern