Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage and supervise staff, including hiring, training, and performance evaluations
• Develop and implement operational policies and procedures
• Ensure that all processes are running smoothly and efficiently
• Identify areas for improvement and implement new strategies to increase productivity
• Monitor and analyze key performance indicators to measure success and identify areas for improvement
• Collaborate with other departments to ensure that all goals are aligned and met
• Ensure compliance with all relevant regulations and laws

General Manager – Assistant Operations Manager, P&L Required

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• drive strategic and operational excellence for US service delivery
• manage P&L performance
• lead cross-functional management teams through execution
• embed technological innovations into the operating model
• report operational outcomes to the COO

Senior Vice President – Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Manage a distributed team of Fleet Technicians across multiple states
• Build technician schedules and ensure regional fleet commitments are met
• Handle regional fleet performance metrics and report regularly
• Conduct root cause analysis on field issues and manage parts inventory
• Ensure compliance with regulations governing field service operations
• Serve as the primary contact for customer relationships in the Central Region

Fleet Operations Regional Manager – Central Region

• Ensure safety policies and procedures are adhered to by all employees
• Set schedule based on daily review of customer demand
• Ensure that all jobs are completed on time while maintaining appropriate level of quality
• Provide training to all Shift Leaders and technicians as necessary
• Distribute, direct, and designate the work to be done by employees
• Rectify any problems or irregularities which arise
• Monitor normal housekeeping in the cleaning area on all shifts
• Maintain thorough working knowledge of the Company’s contingency plan for the facility
• RCRA duties include assisting the Manager in administering and supervising all areas of Residual Management
• Control supplies, chemicals, cleaning agents, and utilities in accordance with established procedures
• Conduct activities related to waste and water management
• Work to resolve any complaints, safety violations/accidents, interruptions of work, and potential disciplinary or production problems among the other employees
• Communicate with customers to ensure deadline compliance as directed
• Perform other duties as assigned

Operations Manager

• Pull, format, and distribute recurring evaluation and event reports (daily, weekly, monthly, quarterly, and annual).
• Maintain data trackers, autopull spreadsheets, and dashboards, ensuring accuracy and consistency.
• Clean up and organize evaluation data and prepare it for review by team leaders.
• Enter paper and digital evaluations and keep records up to date.
• Create and manage instructor shifts in scheduling tools and process shift/no-show updates.
• Support bi-weekly payroll preparation by exporting and organizing data.
• Send expense and reporting reminders to instructors.
• Track and reconcile travel and flight credits, and flag savings opportunities.
• Coordinate new-hire onboarding and offboarding tasks, including fingerprinting reminders and record updates.
• Order and issue instructor badges and create virtual classroom/meeting rooms for new instructors.
• Keep instructor certifications and groupings current.
• Serve as a first point of contact for instructor support requests (scheduling, logistics, travel, and platform issues).
• Support program-specific tasks (e.g., rostering, badging, participant emails, and platform setup) on a seasonal basis.
• Identify manual, repetitive tasks and find ways to streamline them.
• Use AI tools to speed up reporting, communications, and data work, and to build more efficient workflows over time.

Instructional Operations Coordinator

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Team Leader – Operations, Health Insurance

Manager, Care Operations

• Monitor and manage daily RxCompass operational queues to ensure timely processing and service level adherence.
• Ensure coordinators actively work assigned queues and meet turnaround expectations.
• Review queue aging, backlog, and case status to maintain operational flow and prevent service delays.
• Rebalance workloads as needed to ensure equitable distribution of work across team members.
• Monitor team KPIs, including productivity, queue throughput, quality scores, adherence, and service levels.
• Conduct regular performance check-ins with team members to reinforce expectations and performance standards.
• Identify performance gaps and provide real-time coaching to improve operational outcomes.
• Escalate performance concerns to the Manager when corrective action may be required.
• Ensure team members follow established workflows and SOPs for RxCompass program processes.
• Track and address aging cases or unresolved items that may impact member service delivery.

Supervisor, RxCompass Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Responsible for maintenance execution across the territory.
• Aligns with Territory and regional leaders to drive consistency and accountability for safety, asset compliance and execution.
• Establishes and monitors key performance indicators (KPIs) to track maintenance effectiveness and identify areas for improvement.
• Supports regional teams responsible for properties and provides direction to Regional Maintenance Managers.
• Mentors and trains Maintenance directors, managers, supervisors and technicians.
• Prioritizes operational excellence projects to improve maintenance quality and process efficiency across the portfolio.
• Responsible for recruiting and hiring when/where needed.
• Works closely with senior leadership within assigned division to develop action plans for maintenance operations.
• Ensures that the Company and/or owners’ objectives are being achieved on all properties within the assigned division.
• Ensures compliance in regards to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections for the division.
• Scans the market to identify new and emerging trends in maintenance operations.
• Responsible for all aspects of the delivery of designated project management services, property maintenance, and facility services within the division.
• Ensures adherence to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections.
• Collaborates cross-functionally with departments to provide actionable feedback that enhances service delivery and operations performance.
• Provides client support, manages escalations, and leads crisis response efforts to ensure timely and effective resolution.

Senior Director – Territory Maintenance Operations

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Coverage Operations Specialist

• Lead the shared services platform that keeps our entire portfolio humming.
• Own the full P&L of PCM.
• Drive inventory strategy, demand planning, and working-capital management across business units.
• Build and hold the enterprise to a common operating standard; KPIs, scorecards, SOPs, monthly business reviews, safety, and quality.
• Champion continuous improvement as a permanent operating mindset.
• Own the full PCM P&L: revenue, gross margin, operating income, working capital, CapEx.
• Run the plant with operational excellence: production planning, scheduling, throughput, yield, quality, EHS, and lean manufacturing.
• Translate commercial strategy into manufacturing, supply, and service plans the organization can execute.

Vice President, Operations

• Work with clients to obtain necessary information to prepare the annual reporting
• Review documents submitted by clients for completeness and accuracy
• Reconcile plans with only rollovers and plan stock using Excel and administration software
• Utilize administration software to complete 401(k) testing and reporting
• Make outgoing reminder calls and send emails to clients during the plan year reporting process
• Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software
• Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents
• Share knowledge and explain complex topics simply
• Training on concepts for a Retirement Plan Administrator I
• Performs other duties as required

Retirement Plan Operations Specialist

• Provide direction and oversight to staff members for drug value strategy operations
• Lead team in executing contracts and oversight of rebate invoicing activities
• Manage day-to-day operations and develop policies as needed
• Maintain relationships with internal and external teams

Manager, Medical Drug Strategy Operations

• Learning and supporting Dealers Service Center (DSC) indirect operations.
• Assisting with administrative tasks, operational processes, process improvements, and data file migration.
• Contacting vendors by phone or email to obtain missing or incomplete information.

Dealer Service Center Operations Intern

• Identify key business issues and articulate problems
• Participate in/lead strategy projects
• Serve as subject matter expert to staff and stakeholders
• Develop analytical frameworks for complex strategy issues

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