Supervisor, RxCompass Operations

Liviniti

Supervisor, RxCompass Operations managing frontline Care Coordinators and Navigators to ensure high-quality member support and operational efficiency. Responsible for performance metrics and queue management in healthcare operations.

Posted 7/2/2026full-timeNatchitoches • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor and manage daily RxCompass operational queues to ensure timely processing and service level adherence.
Ensure coordinators actively work assigned queues and meet turnaround expectations.
Review queue aging, backlog, and case status to maintain operational flow and prevent service delays.
Rebalance workloads as needed to ensure equitable distribution of work across team members.
Monitor team KPIs, including productivity, queue throughput, quality scores, adherence, and service levels.
Conduct regular performance check-ins with team members to reinforce expectations and performance standards.
Identify performance gaps and provide real-time coaching to improve operational outcomes.
Escalate performance concerns to the Manager when corrective action may be required.
Ensure team members follow established workflows and SOPs for RxCompass program processes.
Track and address aging cases or unresolved items that may impact member service delivery.

Requirements

What you’ll need

3–5+ years experience in healthcare operations, pharmacy benefits, specialty pharmacy, or related field (preferred)
1–3+ years leadership experience supervising frontline teams (preferred)
Strong understanding of queue management and service-level driven environments.
Ability to monitor operational metrics and coach team members to improve performance.
Strong organizational and prioritization skills.
Excellent communication and coaching abilities.
Ability to manage competing operational demands in a fast-paced environment.
Proficiency in Microsoft Office and operational reporting tools.
Knowledge of HIPAA compliance and member data protection requirements.

Benefits

Comp & perks

High Medical, Dental, Vision Insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Queue ManagementOperational Metrics MonitoringPerformance Standards EnforcementWorkload RebalancingService Level Adherence

Soft Skills

Organizational SkillsPrioritization SkillsExcellent CommunicationCoaching AbilitiesTeam Leadership