Operations

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Drive store execution and performance
• Build consumer loyalty through customer service
• Support Store Manager in overall store management
• Supervise and direct store crew activities
• Promote CVS customer service culture

Operations Manager

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
• Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
• Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
• Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
• Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
• Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
• Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
• Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

Senior Analyst, Revenue Billing Operations

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• As a Cybersecurity Service Provider CSSP Operations Training Lead, you will develop, manage, and continuously improve comprehensive training programs that directly support CSSP mission needs.
• You will coordinate training sessions, track completions, integrate learner feedback, and ensure the workforce remains technically proficient and operationally ready.
• Serve as the central point of accountability for all CSSP training activities.
• Create and maintain a rolling CSSP training agenda, designing and delivering both baseline and progressive training sessions.
• Collaborate closely with operational leads, technical SMEs, and the broader CSSP leadership team to ensure training directly supports mission objectives.

CSSP Operations Training Lead

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Use automation or AI where it makes sense to reduce manual work

Senior Operations Manager – Scalability

• Provide operational support for assigned ESI Markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.
• Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs.
• Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings; run customized and scheduled reports, manage performance guarantee tracking and report distribution for internal/external clients as requested.
• Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.
• Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with ESI document and retention requirements.
• Independently develop standardized new group benefit design requests in the ESI system.
• Assist with more complex setups or projects as needed.
• Track and report progress to team to ensure deadlines are met.
• Perform verification/QA and system testing before implementation and within contractual timeframe agreements.
• Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.

Senior Operations Analyst

• Operationalize formulary information from various sources including FAC, P&T, Medispan and CAEs to coordinate the process of getting the information into the Formulary and Benefit Management System (FBMS) and then communicated to Benefits Systems and Auditing
• Coordinate implementation schedule of new clients
• Work with implementation team to streamline process for new client implementations
• Coordinate creating and building of unique formulary designs for custom clients
• Make independent decisions on formulary setup and maintenance when creating and building new formulary designs for custom clients which directly affects the bottom line of our clients
• Coordinate formulary document creation and posting, including maintenance of web, e-prescribing, formularies, change notifications, and medication program lists
• Trouble-shoot various formulary/set-up questions
• Review weekly Medispan Reports for specific changes that would affect the formulary
• Approximate travel required (5-10%)
• Other duties as assigned

Specialist II, Formulary Operations

• Facilitate and document enterprise operational business process reviews and deep-dives to document current state of critical operations across the institution.
• Participate in independent learning to ensure understanding of current state challenges and opportunities.
• Perform Root Cause Analyses (RCA) to help design future state processes to improve operating conditions.
• Summarize findings to help inform business owner prioritization and executive decision-making related to process optimization, workforce upskilling or technology enablement plans.
• Establish and maintain standards for qualitative and quantitative operational analysis, ensuring consistency and thoughtfulness across plans.
• Be a trusted advisor to the business and subject matter expert on continuous improvement, operational efficiency, and Lean principles.

Senior Enterprise Operations Optimization Analyst

• Provide military advisory support to U.S. and allied forces
• Mentor and advise senior military leaders on command and staff operations
• Deliver training and instruction on military doctrine
• Collaborate with interagency and multinational teams
• Support the development and execution of military exercises
• Conduct assessments, briefings, and after-action reviews
• Maintain situational awareness of the regional security environment

Military Advisor – Operations, Part Time

• Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
• Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
• Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
• Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
• Aid campaign and organization finance staff with the reconciliation of financial reports.
• Support campaign and organization admins through the account setup process, all while keeping records organized.
• Assist in the monitoring and development of automated systems and workflows.
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Account Operations Support Associate

• Project manage and collaborate with cross-functional partners for all store openings, closures, remodels, and relocations
• Manage construction vendors for North American store projects and track budgets for CAPEX and operating expenses
• Oversee daily operations of stores across North America, ensuring compliance with company policies and procedures
• Monitor and analyze store inventory performance metrics, implementing corrective actions for improvement
• Oversee operational reporting and share robust reports with the wider retail team to support compliance and operational excellence
• Oversee, localize, and roll out retail systems and systematic training for North American retail stores
• Communicate with stakeholders throughout new and existing programs to garner support and alignment
• Identify opportunities for process improvement and implement best practices across all programs
• Own Loss Prevention across all NA stores, including reporting, store training, and external security support
• Maintain strong relationships with LP partners and vendors to ensure stores are supported
• Implement effective Loss Prevention measures to safeguard company assets and minimize shrinkage
• Lead and develop a high-performing retail operations team, providing coaching, guidance, and performance feedback
• Maintain strong relationships with vendors, address concerns, and assess/prioritize store maintenance issues
• Procure new vendors to improve service to stores across North America

Retail Operations Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Partner with Marketing and Digital teams to optimize club-level website performance
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

See all jobs on JobTailor

Manager, Clinic Operations

Lead, EPMO Operations – Enablement

Representment Operations, Transaction Processing Associate III

Operations Manager

Fraud Operations Analyst – Contract

Director, Specialty Pharmacy Fulfillment Operations

Operations Manager

Director, Specialty Pharmacy Fulfillment Operations

Senior Analyst, Revenue Billing Operations

President – Integrator & Operations Leader

Operations and Engagement Manager

CSSP Operations Training Lead

Senior Operations Manager – Scalability

Senior Operations Analyst

Specialist II, Formulary Operations

Senior Enterprise Operations Optimization Analyst

Military Advisor – Operations, Part Time

Account Operations Support Associate

Retail Operations Manager

Director – Franchise Operations