Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Provide military advisory support to U.S. and allied forces within the INDOPACOM AOR.
• Mentor and advise senior military leaders on command and staff operations.
• Deliver training on military doctrine and operations to personnel.
• Collaborate with interagency and multinational teams.
• Support the development and execution of military exercises and initiatives.
• Conduct assessments and provide recommendations to senior leadership.

Military Advisor – Operations, Part Time

• The Manager of Commercial Operations is a player-coach.
• You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows.
• You will own customer-facing contracting immediately, then build out deal desk and pricing governance.
• Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
• Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
• Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
• Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
• Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
• Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
• Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
• Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
• Improve cycle time and consistency — find the friction in how deals get done and remove it.
• Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
• Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
• Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
• Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
• Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.
• Surface pricing and discount trends so the business can see margin impact and act before it drifts.

Manager, Commercial Operations

• Lead or support mission analysis, COA development, wargaming, and plan refinement in accordance with the Joint Planning Process (JPP).
• Develop, integrate, and synchronize OIE aligned planning products including annexes, tabs, estimates, and CONOPs.
• Apply a targeting like methodology to information and strategic communications planning, from desired effects through execution and assessment.
• Integrate and synchronize capabilities including PSYOP, JEMSO, OPSEC, DDA, STO/SAP, Cyber, Civil Affairs, Public Affairs, StratCom, KLE, and other cognitive focused information activities.
• Ensure OIE/IW integration is spatially, functionally, and temporally aligned to create cumulative, reinforcing effects across domains and CCMD boundaries.
• Support the Review and Approval Process for CONOPs involving Sensitive Activities and STO, ensuring compliance with IJSTO and DoW regulations.
• Integrate information environment assessments, information estimates, and adversary/actor analysis.
• Conduct target audience analysis and integrate research to establish behavioral, cultural, and cognitive baselines.
• Integrate measures of performance and measures of effectiveness to inform campaign assessment and ROI calculations.
• Leverage AI enabled tools, predictive analytics, and data driven methodologies to enhance planning and decision making.
• Support integrated strategic communications processes, aligning information forces and activities to CCMD campaign plans.
• Advise on the nuances between traditional fires/targeting and cognitive focused targeting like processes.
• Develop messaging concepts and synchronize information effects across multiple domains and audiences, and mission partners.
• Liaise with Joint Staff, OSD, CCMDs, Information Force elements, interagency partners, and multinational counterparts.
• Represent OIE equities in joint planning groups, working groups, and operational planning teams and other CCMD Battle Rhythm events.
• Provide senior advisory input to CCMD leadership on OIE/IW planning, operational design, and capability integration.
• Maintain continuity of planning artefacts, templates, and doctrinally aligned methodologies across planning cycles.
• Mentor junior planners and contribute to professional development across the OIE planning enterprise.

Operations in the Information Environment, Planners, SME

• Operational Planning & Integration: Support mission analysis, COA development, wargaming, and plan refinement in accordance with the Joint Planning Process (JPP)
• Information Forces Integration: Integrate and synchronize capabilities including PSYOP, JEMSO, OPSEC, DDA, STO/SAP, Cyber, Civil Affairs, Public Affairs, StratCom, KLE, and other cognitive focused information activities
• Assessment & Target Audience Analysis: Integrate information environment assessments, information estimates, and adversary/actor analysis
• Strategic Communications & Influence Integration: Support integrated strategic communications processes, aligning information forces and activities to CCMD campaign plans
• Stakeholder Engagement & Coordination: Liaise with Joint Staff, OSD, CCMDs, Information Force elements, interagency partners, and multinational counterparts
• Continuity, Knowledge Management & Professional Development: Maintain continuity of planning artifacts, templates, and doctrinally aligned methodologies across planning cycles.

Senior Operations Planners, Information Environment

• Support the Apollo OIE Plans Lead (or site lead) as the lead PSYOP expert/planner.
• Plan, develop, integrate, and assess PSYOP into campaign plans, OPLANS, and in crisis to ensure that PSYOP capabilities are considered in the deliberate and crisis action planning processes.
• Support combatant commands in the development, staffing, execution and assessment of PSYOP programs, plans, supporting plans, efforts and series.
• Support combatant commands in the development materials required for planning, programing, budgeting, and execution (PPBE) for PSYOP.
• Support combatant commands in the coordination of PSYOP activities within subordinate service components, JTFs, other combatant commands, and Joint Staff.
• Support the development of innovative concepts to counter adversarial use of misinformation, dis-information, and propaganda.
• Conduct target audience analysis and open-source research to establish baselines for future campaign and operational assessments.
• Develop assessment plans for and conduct assessment of PSYOP and OIE.
• Identify and track measures of performance through attainment of measures of effectiveness to inform campaign assessment and return on investment calculations.
• Demonstrate expertise in oral, visual, & written communications and briefing techniques.
• Develop and recommend changes to PSYOP doctrine, organization, training, education, and policy.
• Communicate and coordinate information force intelligence requirements.

Psychological Operations (PSYOP) Plans/Ops Integrator – SME

• Serve as the lead ISIO supporting intelligence integration into OIE campaign assessment and operational execution across Combatant Commands (CCMDs).
• Provide all-source intelligence support to Operations in the Information Environment, enabling planning, execution, and assessment of non-kinetic activities.
• Develop, refine, and integrate intelligence products supporting Measures of Performance (MOP) and Measures of Effectiveness (MOE) for campaign assessment.
• Support intelligence-driven targeting processes, including identification of adversary networks, vulnerabilities, and key nodes relevant to information environment operations.
• Integrate intelligence inputs into planning artifacts (e.g., CONOPs, OPLANs, annexes, and assessment plans) to inform operational design and execution.
• Coordinate and manage intelligence requirements across Information Forces, ensuring alignment with operational objectives and priorities.
• Conduct intelligence fusion across multiple sources (SIGINT, HUMINT, OSINT, and other all-source reporting) to generate actionable insights for planners and decision-makers.
• Support battle rhythm events and provide intelligence briefings to senior leadership to inform operational decisions and campaign adjustments.
• Assess intelligence reporting and operational outcomes to provide feedback for continuous improvement of information operations effectiveness.

Senior Intelligence Support, Information Operations

• Plan, develop, integrate, and assess PSYOP into campaign plans, OPLANS, and in crisis to ensure that PSYOP capabilities are considered in the deliberate and crisis action planning processes
• Support combatant commands in the development, staffing, execution and assessment of PSYOP programs, plans, supporting plans, efforts and series
• Support combatant commands in the coordination of PSYOP activities within subordinate service components, JTFs, other combatant commands, and Joint Staff
• Support the development of innovative concepts to counter adversarial use of misinformation, dis-information, and propaganda
• Conduct target audience analysis and open-source research to establish baselines for future campaign and operational assessments
• Develop assessment plans for and conduct assessment of PSYOP and OIE
• Identify and track measures of performance through attainment of measures of effectiveness to inform campaign assessment and return on investment calculations
• Demonstrate expertise in oral, visual, & written communications and briefing techniques
• Communicate and coordinate information force intelligence requirements

Psychological Operations Plans/Ops Integrator – Journeyman

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming calls and emails from transportation providers, addressing questions and resolving issues.
• Source, negotiate, and secure last-minute transportation providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
• Partner closely with Sales and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads.

Operations Coordinator – Level 1

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors)
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs)
• Oversee day-to-day operational execution, including reporting and issue resolution
• Collaborate with Operations Supervisors and the Director to identify and implement workflow improvements
• Lead and manage special projects and strategic initiatives from planning through execution

Associate Operations Director – Integrated Care

• Provides technical support within and occasionally outside the immediate team
• Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
• Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested
• Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration
• Provides input on process improvements related to maintenance and repair activities
• Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician
• Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in organizational requirements

Field Operations Technician

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Drive store execution and performance
• Build consumer loyalty through customer service
• Support Store Manager in overall store management
• Supervise and direct store crew activities
• Promote CVS customer service culture

Operations Manager

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Fraud Operations Analyst – Contract

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Operations jobs in Hawaii

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