Representment Operations, Transaction Processing Associate III

Conduent

Transaction Processing Associate researching and analyzing chargebacks within Representment Operations at Conduent. Provide customer service and maintain consumer information across multiple systems.

Posted 6/10/2026full-timeRemote • Alaska, California, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
Meet or exceed the Daily Productivity standards for each task performed.
Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
Explain complicated topics in a clear and concise manner.
Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
Log cases in database detailing actions taken on accounts and conversations with customers.
Ensure timely completion of tasks, to meet contract guidelines.
Performs other duties as assigned.
Complies with all policies and standards.

Requirements

What you’ll need

Must be at least 18 years of age
Have a High School Diploma or an equivalent level of education
1+ years of customer/client service experience
1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge
Working knowledge of computers and Windows applications.
All internals must have 6 months experience in your current role.
Be able to successfully pass a background check, credit check, security clearance, and fingerprinting

Benefits

Comp & perks

Full Time Employment
Competitive Pay: Pay is $18.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying
Career Growth Opportunities
Full Benefit Options
Vacation, Sick Time, and Holiday Pay
Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
401K
Great Work Environment
Training hours: Monday -Friday from (8:00am-5:00pm) CST
Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST (Monday -Friday)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicechargebacksdispute knowledgeaccount investigationsdatabase managementprocedural guidelinesquality assurancerisk reviewexception handlingWindows applications

Soft Skills

exemplary customer serviceempathyclear communicationattention to detailtimelinessproblem-solvingescalationprofessionalismcourtesyorganizational skills

Certifications

High School Diploma