Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Partner with executives and operational leaders to improve business performance
• Work collaboratively with FMI consulting teams to design tailored solutions
• Assess client performance through data analysis and field observations
• Facilitate workshops and leadership discussions
• Develop, recommend and help implement transformative solutions
• Support clients through implementation and change adoption efforts
• Contribute to FMI’s thought leadership by developing insights

Operations Consultant

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Lead execution of innovation efforts from validated prototype through full production and scale.
• Personally ensure effective transition and operationalization of products moving from initial innovation phases into ongoing support.
• Serve as the primary point of accountability and direction for the external execution partner that resources this function.
• Define and maintain the scopes of work, priorities, deliverables, acceptance criteria, operating cadence, and timelines for partner-led activities.
• Directly work on and provide administrative, operational, and systems support for digital products (e.g., apps, AI tools, emerging platforms), not just oversee them.
• Increase efficiency by reducing maintenance burden and enabling scalable operations.

Director of Innovation Operations

• Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards
• Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization
• Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models
• Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation
• Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes
• Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness
• Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights
• Develop and execute risk remediation action plans informed by operational process insights and performance metrics
• Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows
• Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability

IT Operations Manager – Software Asset Management

• Lead and manage distribution center operations within assigned functional area(s) spanning multiple teams
• Drive operational execution across assigned shift, ensuring performance metrics are achieved or exceeded consistently
• Collaborate with cross-functional teams, including other Associate Managers, functional leaders, and external teams to optimize workflows
• Utilize ERP/MRP systems and inbound scheduling tools to manage headcount and capacity schedules
• Provides a high degree of leadership and coaching to shift supervisors, direct reports, as well as temporary flex force employees
• Achieves and maintains facility goals, objectives, and reports performance against targets
• Ensure compliance with company policies, safety regulations, and industry standards
• Foster a high-performance, team-oriented culture focused on accountability, engagement, development and cross functionality
• Maintain and organize warehouse environment to ensure the facility is in proper operation
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives

Associate Manager, Distribution Operations – 1st Shift

• Apply Lean Six Sigma and structured problem-solving methodologies to diagnose root causes, implement sustainable improvements, and quantify business value within manufacturing processes.
• Facilitate cross-functional value stream mapping, process improvement workshops, and Kaizen events to identify inefficiencies, eliminate waste, and develop integrated, future-state processes.
• Organize, lead, and facilitate cross-functional project teams, managing the Kaizen roadmap and ensuring timely execution of improvement projects.
• Collaborate with production, engineering, quality, supply chain, and other departments to drive operational excellence and integrated process solutions.
• Develop, monitor, and report on key performance indicators (KPIs) and metrics to track progress and identify future improvement opportunities.
• Collect and analyze operational data, perform cost-benefit analyses, and present actionable insights and proposals to leadership.
• Guide the deployment of the Medtronic Performance System (MPS), developing and executing plans for continuous improvement and programmatic savings.
• Deliver training and coaching in Lean and Six Sigma methodologies, building problem-solving skills and a value stream mindset across the organization.
• Provide consultation, analyze best practices, and ensure alignment of improvement initiatives with business objectives.
• Communicate team progress, maintain engagement with leaders, and ensure improvement activities are strategically aligned with organizational goals.

Senior Operational Excellence Engineer

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Directs and oversees the installation, service, and ongoing support processes of the direct customer base
• Meets or exceeds established regional and corporate financial and customer satisfaction goals
• Provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups
• Continuously delivers exemplary service to all internal and external customers
• Acts as the escalation point for customer, technical, and support related issues
• Identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory
• Analyzes and audits financial documents to ensure profitability
• Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments
• Identifies, selects, and approves payment of subcontractors for installation or repair services
• Addresses personnel issues including hiring, disciplinary actions and terminations

Operations Manager

• Consolidation of site demand planning, site supply and asset planning, and managing site planning intersections with global integrated planning processes to ensure capacity availability aligns with client demands
• Drive site SIOP process and strategy through collaboration with team to ensure success of site sales and resource utilization plans
• Mapping and documenting processes: Identify areas for improvement and gaps in existing processes
• Effectively manage/set key performance indicators to monitor the effectiveness of SIOP processes
• Lead processes to forecast Inventory (API and key intermediate) to drive optimal inventory levels, balance plant flexibility, and minimize stockouts and product expiration
• Translate site capacity to global partners to facilitate sales and forecasting meetings
• Develop and implement site resource planning processes to ensure forecasting and planning of key resource groups are aligned with budget and SIOP processes
• Develop and deliver SIOP and Resource/Capacity Planning training programs to enhance organizational engagement
• Work with IT teams to design reports, dashboards, and processes that improve business planning and communication at the site level and above site

Senior Sales, Inventory, and Operations Planning Specialist – SIOP

• Lead operational culture by building a high-performance, values-aligned environment across all manufacturing sites
• Drive manufacturing excellence by advancing the manufacturing excellence roadmap and ensuring accountability for results
• Embed lean practices by implementing lean systems and root-cause problem solving to improve processes and engagement
• Oversee new product introduction by ensuring successful piloting and launch of new products
• Ensure safety and quality by maintaining safe operations, protecting company assets, and upholding quality compliance and Right-First-Time performance
• Develop talent and capability by building leadership and technical skills through targeted development and clear priorities
• Optimize the cost structure by leading simplification and COGS-reduction initiatives to deliver year-over-year savings
• Forecast workforce needs by determining workforce size and skill mix through data-driven planning
• Promote inclusive leadership by fostering respectful, inclusive relationships across teams
• Strengthen work environments by maintaining productive, well-designed environments that support employee well-being
• Oversee equipment and CQV by guiding new equipment planning and ensuring effective Commissioning, Qualification, and Verification processes

Senior Director, Operations

• Direct and coordinate day-to-day manufacturing operations across assigned production areas including wafer fabrication, singulation, assembly, plating, and related backend processes, operating within goals and budgets established by senior leadership.
• Monitor WIP flow, production output, and equipment utilization across shifts; identify and resolve bottlenecks in real time to sustain throughput and schedule commitments.
• Ensure adequate staffing levels, equipment availability, and material readiness to meet daily and weekly production targets.
• Review production performance data and operational metrics; prepare regular reports on schedule adherence, output, and area-level KPIs for senior operations leadership.
• Consistently deliver high-quality output to internal and downstream customers; reinforce a floor culture where quality, schedule, and material flow are treated as equally non-negotiable.
• Oversee production planning and scheduling functions including master scheduling, shop scheduling and dispatching, WIP tracking, material requirements coordination, and manufacturing performance reporting.
• Manage the planning team to ensure schedules are accurate, achievable, and aligned to material availability, capacity, and customer commitments.
• Approve quantities, schedules, and parts lists provided to the material control organization to ensure timely and complete ordering, receipt, and issuance of production material requirements.
• Review and develop production planning procedures; identify and implement improvements to scheduling systems, ERP workflows, and dispatching practices using SAP, MES, and related tools.
• Communicate schedule risks, status, and recovery plans to senior operations leadership in a timely and structured manner; drive resolution of planning conflicts across functions.
• Oversee production logistics operations including shipping, receiving, inventory control, and internal material movement to ensure uninterrupted flow of materials to and from the production floor.
• Manage the Logistics/Shipping Supervisor and associated team; set expectations for accuracy, throughput, and compliance with shipping, receiving, and inventory handling procedures.
• Coordinate with materials and supply chain functions on inventory control, purchasing support, and inbound/outbound shipment alignment to prevent production disruptions.
• Monitor WMS and SAP inventory data to ensure accuracy of on-hand quantities, locations, and material status; drive cycle count compliance and discrepancy resolution.
• Ensure compliance with all applicable shipping regulations, export control requirements, and customer packaging and labeling specifications.
• Enforce adherence to operating procedures, control plans, and process specifications across all assigned production areas; ensure deviations are escalated and documented through the NCR/NCMR process.

• Lead Lists & CRM Data Management
• Support B2B functions with targeted lead lists and CRM data hygiene in HubSpot
• Help build landing pages, dashboards, and digital products
• Oversee marketing campaigns and maintain performance tracking frameworks
• Collaborate on campaign performance reporting and content strategy across channels

Growth Operations Associate

• Translate high-level company objectives into actionable quarterly sales goals
• Audit sales funnels and support the buildout of new systems and processes
• Leverage cutting-edge AI to maximize productivity
• Report to a Sales Strategy & Operations Manager and collaborate with Product, Sales, and Analytics teams to achieve operational success

Senior Associate, Sales Strategy & Operations, Commerce Platform

• Lead and manage a global Hosting Operations team, including infrastructure, cloud, systems, and operations engineers.
• Establish team goals, performance objectives, and career development plans.
• Conduct performance reviews, coaching, mentoring, and succession planning.
• Recruit, develop, and retain high-performing technical staff.
• Foster a culture of operational excellence, accountability, continuous improvement, and customer focus.
• Own the availability, reliability, performance, and operational health of hosted environments.
• Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms.
• Ensure operational readiness through monitoring, alerting, incident response, and problem management processes.
• Lead capacity planning, infrastructure forecasting, and resource optimization activities.
• Oversee infrastructure lifecycle management, including hardware refreshes, operating system upgrades, and platform modernization initiatives.
• Ensure backup, recovery, business continuity, and disaster recovery capabilities are maintained and regularly tested.
• Drive automation initiatives that improve operational efficiency and reduce manual effort.
• Establish and maintain operational standards, procedures, runbooks, and documentation.
• Serve as an escalation point for critical customer issues and service disruptions.
• Participate in customer discussions regarding infrastructure, hosting operations, service performance, and operational improvements.
• Ensure service level agreements (SLAs) and operational commitments are consistently achieved.
• Lead major incident management activities and post-incident reviews.
• Communicate operational status, risks, and improvement initiatives to customers and executive leadership.
• Oversee operations across AWS and other cloud platforms as required.
• Ensure efficient utilization of cloud and data center resources.
• Monitor cloud spending and identify cost optimization opportunities.
• Collaborate with Engineering teams on platform architecture, scalability, and operational requirements.
• Ensure hosting environments comply with company security policies, customer requirements, and regulatory obligations.
• Partner with Information Security teams to address vulnerabilities, remediation activities, and security monitoring.
• Support audits, compliance assessments, and customer security reviews.
• Establish and maintain Hosting Operations policies, procedures, standards, and controls within the Business Management System.
• Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements.
• Define and maintain Hosting Operations KPIs and service health metrics.
• Implement metrics-driven processes to measure service quality, availability, performance, and operational efficiency.
• Lead root cause analysis investigations and corrective action programs.
• Identify opportunities for operational improvements, automation, and cost reduction.
• Provide regular reporting on operational performance, risks, and improvement initiatives.

Hosting Operations Manager

• Support strategic claim pricing and reimbursement operations by monitoring performance, analyzing trends, and driving continuous improvement.
• Partner across business, operations, and technology teams to ensure accurate, timely, and efficient claim payment outcomes.
• Analyze system performance, data trends, and outputs to identify risks, anomalies, and root causes, and drive corrective and preventive actions.
• Monitor claim pricing systems and workbaskets to proactively detect and address operational issues impacting claim payment accuracy.
• Validate and optimize pricing rules to ensure alignment with business requirements, regulatory expectations, and operational effectiveness.
• Serve as a subject matter expert, aligning cross-functional stakeholders on priorities, ownership, and resolution strategies.
• Lead and support cross-functional initiatives, ensuring effective planning, coordination, and execution across teams.
• Identify and implement process improvements to enhance system performance, efficiency, and quality outcomes.
• Manage dependencies, risks, and issues across initiatives, ensuring timely delivery and operational readiness.

Operations Advisor – Delivery Support, Insights

• Provide technical expertise in preventive and corrective maintenance to maximize uptime and round-trip efficiency for hundreds of solar and storage assets.
• Oversee the portfolio from through the asset operating lifecycle, utilizing robust operating plans and budgets to drive output.
• Drive the development of "best-in-industry" data and software tools to accommodate a scaling asset base. You will ensure data integrity across operating portfolio analytics and collaborate in the enhancement/integration of advanced monitoring platforms.
• Partner with Construction Management, Engineering, and Finance to ensure a seamless "handshake" as assets move from construction into operations.
• Build and manage a scalable system and oversee external service providers for both planned and unplanned service activities.
• Negotiate high-value O&M contracts and manage RMA processes for faulty components, including critical BESS hardware.
• Strengthen relationships with landowners, contractors, and internal asset management teams.

Director, Operations & Maintenance – Solar Operations

• Manage, coach, and develop service desk personnel.
• Set expectations for communication, ownership, documentation, professionalism, and follow-through.
• Conduct regular one-on-ones and performance discussions.
• Build a culture of accountability, responsiveness, continuous improvement, and high-quality employee support.
• Develop the service desk team’s troubleshooting, escalation, communication, and technical capabilities.
• Partner with security, DevOps, HR, finance, and other stakeholders to ensure IT work is coordinated, well-communicated, and completed effectively.
• Lead daily service desk operations, escalations, SLA performance, ticket quality, and employee support.
• Manage onboarding, offboarding, access requests, equipment lifecycle, and employee IT workflows.
• Serve as the primary escalation point for complex employee-facing IT issues.
• Lead operational IT initiatives such as support platform improvements, collaboration tooling, mobile device lifecycle management, and employee technology rollouts.
• Develop and maintain operational standards, SOPs, support documentation, and knowledge base content.
• Leverage tools and technologies such as PowerShell, Power Automate, APIs, ChatGPT, Claude, or similar automation platforms.
• Own relationships, renewals, and operational coordination with IT vendors, SaaS providers, carriers, and hardware partners.
• Help improve IT asset lifecycle management processes for hardware and software.

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