Supervisor, Customer Operations

Crocs, Inc.

Wholesale Customer Service Supervisor driving success by managing a team and enhancing partnerships at Crocs. Focusing on operational excellence and customer experience in the wholesale channel.

Posted 7/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer service management, with a focus on team performance, analytical problem-solving, and effective communication. Proficient in utilizing ERP systems and advanced Excel functionalities to drive operational efficiency in a wholesale/B2B environment.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipAnalytical SkillsERP System KnowledgeExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData AnalysisTime ManagementOnboardingTraining Development

Soft Skills

CommunicationAdaptabilityOrganizational SkillsProblem SolvingPresentation Skills

Tools & Technologies

SAPPowerPointExcel

Industry Keywords

WholesaleB2BMetrics MonitoringSales Collaboration

Tech Stack

Tools & technologies

ERPReact

About the role

Key responsibilities & impact

Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth.
Oversee designated activities within the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes.
Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership when needed.
Interview, hire, and onboard new team members – setting up onboarding and training plans.

Requirements

What you’ll need

Minimum of 3 years’ experience in customer service, preferably in a wholesale/B2B environment.
Ability to react and resolve problems with high initiative and a sense of urgency.
Analytical skills – ability to translate complex data and trends into actionable strategy.
Adaptability – responds to change with grace and confident leadership.
Proven organizational and time management skills.
Strong communication and presentation skills.
Knowledge of SAP or similar enterprise ERP system.
PowerPoint experience.
Proficiency in Excel, including x-lookups, formulas, and pivot tables, is a requirement.

Benefits

Comp & perks

medical, dental, and vision coverage
life and AD&D insurance
short and long-term disability coverage
paid time off
employee assistance program
participation in a 401k program that includes company match
eligibility for company incentive program
flexible schedule