Operations

• Own and lead end-to-end delivery execution for strategic customers accounts
• Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
• Act as the primary operational partner for customer leadership
• Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
• Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
• Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
• Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
• Drive performance across critical KPI’s, service delivery and overall effectiveness
• Monitor, analyze and act on key performance metrics and customer feedback
• Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
• Maintain full visibility and accountability for the success of all services, including Software and Hardware related
• Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
• Establish and enforce operational policies, procedures and best practices

Customer Operations Leader

• Provides overall strategic direction and guidance to the operational activities of the Canada plasma donor center organization
• Directs and full responsibility over Plasma operations in Canada
• Approves budgets, plans and goals for the control of the planned production, budgeted spending, labor efficiency, material efficiency
• Directs and oversees operational activities and projects to ensure business goals are achieved and results are in line with the stated objectives
• Assists in the development of the Canada plasma operations strategic plan to advance the Company's mission and objectives
• Implements programs to ensure attainment of business plans for growth and profit
• Oversees team of senior leaders and the general manager and field levels
• Approves divisional operating procedures, policies, and standards in compliance with FDA, EMA, and other regulatory standards
• Develops and maintains the headcount, capital forecasts, and operational expense budgets for plasma production
• Directs, appraises and sets appropriate measurement targets for the performance of all operational functions of the donor centers
• Responsible for the proper integration of newly acquired donor centers
• Implements improved processes and management methods to generate higher return on investment (ROI) and workflow optimization

Vice President, Plasma Operations

• Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
• Develop impactful and action oriented data reporting to support better decisioning
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
• Own the success of key enterprise level software: get the most of its implementation and use across the company
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function

Growth Operations Manager

• Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value.
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results.
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners.
• Develop impactful and action oriented data reporting to support better decisioning.
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams.
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management.
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners.
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities.
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery.
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion.
• Own the success of key enterprise level software: get the most of its implementation and use across the company.
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function.

• Works with owners, contractors and internal sales and solutions teams as needed to provide input on strategy, vendor/partner selection, scope determination and enhancements, value engineering, risk assessment as needed.
• Highly knowledgeable and proficient in the supervision, design, engineering, installation, start-up and commissioning of central utility plant equipment, HVAC systems, building automation, renewables and on-site generation.
• Acts as the primary on-site leader and customer representative for execution teams on assigned.
• Develops project schedules, resource plans and executes and manages on-time-on-budget outcomes according to these plans for assigned projects.
• Ensures all work follows provincial, local and federal legal and code requirements and operates on the job with the highest of.
• Adheres to, enforces and ensures Blackstone staff and subcontractors strictly observe all Company and industry health and safety standards.

Senior Director, Operations

• Process all shipments, coordinating the movement and monitoring while in route.
• Handle shipments from start to finish ensuring compliance with DSV policies as well as government regulations.
• Serve as the primary point of contact for customers and provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.
• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution

Operations, Ocean Import

• Lead regional strategy and performance
• Define and implement the strategy for Quebec in alignment with national priorities
• Be accountable for regional outcomes (growth, engagement, operational performance)
• Identify development opportunities with clinics, services, and therapeutic areas
• Translate strategic direction into concrete plans with measurable results
• Maintain an on-the-ground presence
• Ensure regular clinic presence across Quebec
• Build strong, trust-based relationships with healthcare professionals and partners
• Understand the realities, challenges, and opportunities specific to clinics
• Use field learnings to adjust strategies and improve programs
• Strengthen partnerships with clinics
• Ensure the quality and sustainability of clinic relationships
• Intervene in more complex or strategic situations as needed
• Ensure a consistent, high-quality experience at every touchpoint
• Anticipate and manage risks related to engagement or satisfaction
• Ensure operational excellence
• Lead execution and continuous improvement of programs and processes
• Implement efficient, scalable ways of working to support growth
• Identify pain points and propose concrete solutions
• Oversee deployment of new initiatives, services, or programs
• Support integration of Patient Support Programs (PSPs)
• Ensure effective integration of Patient Support Programs (PSPs)
• Work closely with field case managers (FCM)
• Improve the overall experience for clinics and patients
• Ensure effective issue management and follow-up
• Collaborate with medical teams, PSP, business development, and leadership
• Act as the primary point of contact for the region
• Share field insights to support decision-making
• Actively contribute to organizational initiatives
• Define and track performance indicators (KPIs)

Regional Director, Engagement & Operations

• Support the high-volume invoicing process, ensuring accuracy and timeliness.
• Provide Production Resource Management coverage as needed.
• Provide administrative support for the internal resource management system.
• Follow up on time entry to help ensure reporting is completed on time.
• Provide administrative support for weekly resourcing meetings.
• Manage and update documents, maintain organized filing systems, and keep folder structures clear and consistent.
• Jump in wherever needed to keep operations running smoothly and efficiently.

Creative Operations Coordinator

• Drive large-scale, measurable improvements across Group Benefits Operations
• Lead high-impact process improvement initiatives
• Apply DMAIC to diagnose operational issues and implement sustainable solutions
• Own improvement outcomes, including cycle time reduction and quality improvement
• Lead end-to-end value stream mapping
• Establish performance baselines using operational data and metrics
• Partner with technology and automation teams for process improvements
• Lead cross-functional working sessions and ensure improvements are embedded and sustained

Process Transformation Consultant – Group Benefits Operations

• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement the appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

• Redesign outreach processes for payment methods
• Research and onboard new AI vendors
• Build predictive analytics models
• Manage operations teams and customer interactions

Operations Strategy Associate

• Set the editorial direction for motorcycle coverage
• Guide a team of writers
• Ensure published content meets high standards
• Combine hands-on writing and editing with team leadership

Deputy Editor – Moto

• Full accountability for ensuring all mechanical and electrical equipment meet operational/statutory requirements
• Responsible for programs ensuring resilience of building systems
• Leadership of Continuous Quality Improvement objectives
• Oversight of a supervisory team managing daily functioning of in-house and subcontracted teams
• Broad responsibility for maintenance and asset replacement schedules
• Financial and departmental management of all facilities services at the site.
• Monitoring, analysis and reporting of equipment and facility performance

Supervisor, Plant Operations – Maintenance

• Provide daily leadership and direction to Supervisors and frontline teams across maintenance and building operations
• Ensure effective execution of preventative maintenance (PM) and reactive work in line with SLA/KPI expectations
• Monitor service performance, ensuring compliance with hospital operational and contractual requirements
• Drive improved responsiveness, reliability, and quality of service delivery
• Lead performance management, coaching, and discipline processes in collaboration with People and Culture
• Manage operational budgets related to labour, overtime, and subcontractors
• Improve span-of-control effectiveness and accountability at the frontline
• Ensure effective daily and weekly planning routines, including work prioritization and scheduling
• Ensure compliance Healthcare accreditation requirements, and P3 contractual obligations
• Promote a strong safety culture and incident prevention approach
• Support the Plant Manager with regulatory compliance on critical building systems and operations
• Act as primary operational contact for internal stakeholders and hospital representatives
• Support issue escalation, resolution, and communication
• Lead root cause analysis on operational failures and performance gaps

Facilities Operations Manager

• Own end-to-end Ad Ops execution for Priceline campaigns, from intake through launch and in-flight optimization
• Execute trafficking across ad platforms (e.g., GAM) and CRM systems (e.g., Salesforce), including static banner setup, third-party tag implementation, targeting, tracking, and pacing
• Support billing alignment by creating billing sheets
• Provide reporting support, including campaign optimizations, recurring monthly performance analysis and ad hoc data requests
• Perform QA to ensure campaigns are set up and running correctly (targeting, flighting, creative rotation and pricing)
• Manage screenshots, mock-ups for client approval, and proof-of-performance requests
• Build and maintain campaign landing pages in CMS platforms (e.g., Contentful), ensuring accuracy and user experience
• Coordinate workflows across teams, manage requests, answer stakeholder questions, and handle escalations to resolution
• Drive process improvement and documentation, standardizing workflows, reducing rework, and enabling scalable operations
• Develop your Ad Operations expertise through hands-on experience, mentorship, and exposure to a variety of digital advertising platforms and technologies

Junior Ad Operations Specialist

• Ensure the right staffing levels across every area of service delivery, including on-call coverage, and use KPIs to know exactly when it's time to open a requisition.
• Partner with People & Culture on recruiting, onboarding, professional development, performance management, and retention, so every hire lands in the right seat.
• Run weekly one-on-ones with Service Experience Managers and any other direct reports.
• Identify underperformance early and collaborate on fair, timely performance improvement plans with clear goals and timelines.
• Write and deliver annual performance reviews in collaboration with Service Experience Managers.
• Collaborate directly with the COO to set and drive organizational vision and operational strategy.
• Translate strategy into concrete goals, driving organization-wide goal setting, performance management, and annual operations planning.
• Work with the CTO to identify IT needs, set priorities, and build the roadmap that gets us there.
• Build workflows, process improvements, and tooling that make the whole department more efficient.
• Maintain day-to-day Support operations and drive continuous gains in response time, resolution time, and technician output.
• Assist Service Experience Managers in organizing regular Client Audits.
• Communicate directly with clients as needed, keeping them informed on incidents, upcoming changes, or planned outages.
• Maintain deep knowledge of the technology products and services relevant to our client base, working closely with the Growth Team.
• Participate in regular cross-functional meetings with the Support, Projects and Business Transformation teams.
• Ensure timesheets are accurate and approved on time across the Support department.
• Own Month-End Billing, making sure every dollar of revenue is captured and invoiced correctly.
• Review and approve the Monthly Overtime Report, always looking for smart ways to reduce spend.
• Keep client documentation and internal Nucleus procedures current and audit-ready.

Director of Operations

• Maintain organized digital folders for each property, including warranties, receipts, vendor contacts, and service records.
• Keep property information up to date, including square footage, floor plans, photos, lease details, pricing, and other property documents.
• Manage insurance records, request renewal quotes, track policies, premiums, coverage, carriers, and renewal dates.
• Maintain a centralized calendar for business, property, vehicle, insurance, LLC, and website renewal deadlines.
• Update and maintain lease agreements, rental applications, utility spreadsheets, and CAM/expense records.
• Create and improve checklists and SOPs for tenant onboarding, including background checks, lease execution, deposit verification, move-in documentation, and key release.
• Organize company email inboxes by archiving or removing unnecessary emails and monitoring storage usage.
• Provide general administrative and operational support as needed.

Real Estate Operations – Admin Coordinator

• Deliver incident management services to major strategic accounts, ensuring critical problems are addressed and resolved efficiently.
• Coordinate and communicate with both customers and internal teams to drive issue resolution and maintain strong relationships throughout the support lifecycle.
• Lead root cause analysis efforts when requested by customers to provide actionable insights and continuous improvement.
• Monitor and manage service alerts, cases, and status updates to ensure timely closure and exceptional customer satisfaction.
• Support improvements in processes and workflows to enhance the overall customer experience and contribute to team efficiency.

High Touch Operations Manager

• Full accountability for mechanical and electrical equipment operation
• Responsible for resilience programs of building systems
• Leadership of Continuous Quality Improvement objectives
• Oversight of day-to-day functioning of support team
• Financial and departmental management of facilities services

Supervisor, Facilities Operations

• drive the end-to-end Annual Planning process (i.e., Book of Work & SFP) and associated reporting to leadership
• define how we manage our Digital Experience portfolio
• act as the key link between the digital experience team and our technology partners
• oversee the funding approval process—reviewing materials submitted in GIA for quality and completeness and coordinating with stakeholders to secure timely approvals
• review monthly health and status reports for all portfolio initiatives, tracking spend against plan and understanding the drivers behind variances
• surfacing areas requiring leadership decisions, escalations, or strategic trade-offs
• ensure consistency, transparency, and alignment on strategy execution across all stakeholder groups
• identify, mitigate, and escalate systemic risks, issues, and dependencies
• lead financial operations and portfolio governance across the GDE organization, overseeing budget planning and tracking
• enhance financial visibility and decision-making by developing and maintaining centralized reporting
• provide strategic financial analysis and operational support, including cost centre assessments, executive reporting, and expense validation
• build and sustain bridges between Digital Experience and Technology within GWAM, collaborating closely with Product Owners and Technology partners
• proactively identify gaps in the handoff between Digital Experience and Technology

Operations jobs in Canada

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Customer Operations Leader

Vice President, Plasma Operations

Growth Operations Manager

Growth Operations Manager

Senior Director, Operations

Operations, Ocean Import

Regional Director, Engagement & Operations

Creative Operations Coordinator

Process Transformation Consultant – Group Benefits Operations

Operations, Ocean Import

Operations Strategy Associate

Deputy Editor – Moto

Supervisor, Plant Operations – Maintenance

Facilities Operations Manager

Junior Ad Operations Specialist

Director of Operations

Real Estate Operations – Admin Coordinator

High Touch Operations Manager

Supervisor, Facilities Operations

Digital Portfolio – Operations Lead