Operations, Ocean Import

DSV - Global Transport and Logistics

Operations role in Ocean Import at DSV, processing shipments and ensuring compliance. Coordinating with customers and carriers to deliver the highest service quality.

Posted 7/22/2026full-timeMilton • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in international transportation logistics, ensuring compliance with shipping regulations and DSV policies while providing exceptional customer service. Proficient in managing shipments, coordinating schedules, and implementing cost-effective solutions.

Highest-signal resume keywords

International Transportation ExperienceCIFFA CertificateDangerous Goods CertificationProblem-Solving SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipment ProcessingCompliance ManagementCost ContainmentLane AnalysisReport PreparationTracking and Tracing ShipmentsDocument CoordinationMulti-TaskingTime Management

Soft Skills

Interpersonal SkillsTeam BuildingAnalytical SkillsOrganizational SkillsCommunication Skills

Certifications & Qualifications

CIFFA CertificateDangerous Goods CertificationGDP Training

Industry Keywords

Shipping RegulationsSupply Chain LogisticsCustomer Grievance ResolutionDomestic and International ShippingKPI Management

About the role

Key responsibilities & impact

Process all shipments, coordinating the movement and monitoring while in route.
Handle shipments from start to finish ensuring compliance with DSV policies as well as government regulations.
Serve as the primary point of contact for customers and provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.
Daily management and coordination of shipments
Establish and coordinate schedules with carriers and tender shipments
Create, coordinate country specific documents
Adhere to all domestic and international shipping regulations
Track and trace all shipments
Prepare and publish reports, as requested
Proactively identify problems and swiftly implement appropriate solutions
Confirm rates with carriers
Responsible for cost containment of shipments, via accounting system
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
Ensure all DSV KPIs met throughout the movement of the shipment
Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
Daily Communication with customers on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution

Requirements

What you’ll need

A minimum of one to two years international transportation industry experience or Education in supply chain logistics, international transportation, or a related field of study.
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
GDP Training, if required
Good command, both verbal and written, English skills.
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills

Benefits

Comp & perks

Eligible benefits, in accordance with experience and internal equity