Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Manage software configurations and baseline updates for the ESM system.
• Operate the ESM subsystem during active missions or trials.
• Collaborate with external intelligence and technical agencies to validate and verify data accuracy.
• Document/support technical analysis and assessments with strong attention to detail.
• Analyze/Resolve EW feedback reports from the operational user community.

Customer Technical Training Specialist, Training Delivery

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Lead Organizational Learning & Development
• Design and oversee comprehensive learning pathways for BCBAs, Treatment Directors, Regional Clinical Leaders, and other clinical staff.
• Develop onboarding, leadership development, and ongoing training programs that align with ICAN's mission, values, and clinical philosophy.
• Create and implement training initiatives grounded in evidence-based practices, current research, and industry standards.
• Establish key performance indicators (KPIs) to evaluate training effectiveness and clinical impact.
• Drive Clinical Excellence
• Partner with regional leaders to identify opportunities for growth and performance improvement.
• Support treatment fidelity, quality assurance initiatives, and evidence-based clinical practices throughout the organization.
• Develop and update clinical policies, procedures, and training resources.
• Provide mentorship, coaching, and professional development support to BCBAs, Treatment Directors, and regional leaders.
• Build the Future of Clinical Leadership
• Design and oversee BCBA development plans and leadership growth pathways.
• Lead development of ICAN's Fieldwork Student Supervision curriculum and trainee development initiatives.
• Facilitate monthly BCBA trainings, workshops, and leadership development opportunities.
• Serve as ICAN's ACE Coordinator and help establish relationships with external experts and professional organizations.
• Support Accreditation & Compliance
• Help maintain compliance with CASP, BHCOE, and other accrediting bodies.
• Ensure training programs align with insurance payor requirements and regulatory standards.
• Partner with Quality Assurance leadership to improve documentation quality and clinical compliance.
• Analyze Outcomes & Improve Systems
• Review clinical outcomes data and training metrics to identify trends and opportunities.
• Collaborate with leadership teams to implement initiatives that improve client outcomes and clinician performance.
• Participate in strategic planning for the future of ICAN's clinical education and leadership development programs.

Director of Learning & Development, BCBA

• Collaboration with departmental and business resources to understand business performance gaps and learning needs
• Accountable for managing overall curricula project initiatives, including the creation of design strategy, detailed needs analysis, and designing and developing relevant adult learning solutions for the business
• The scope includes instructional design and development for instructor-led, web-based, and blended solutions
• Responsible for the coordination of communication plans, curriculum maintenance plans, and project management activities, establish curricula readiness, and the evaluation of learning and business outcomes

Learning & Development Specialist

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• You will plan, maintain development experiences by using a variety of training techniques and methods that engage and inspire the participant and maximize learning.
• Implement multiple learning solutions and best practices that enhance associate performance and prepares them for positional success and career progression.
• Report on associate progress during the participants development period through multiple technologies and communication tools including the Oracle HCM.
• Develop relationships with associates and leadership upline while promoting direct communication and positive partnership.
• You will respond to management inquiry, interview partners, and conduct a variety of knowledge interviews and assessments to identify and gauge all Leadership development opportunities.
• Collaborate and partner with internal and external resources.
• Be a contact for the purpose of leadership development; Provide guidance to associates on related leadership development opportunities that support the tribe’s strategy, goals, and outcomes.
• Perform other job tasks as may be assigned.

Senior Training and Development Professional – Leadership Development

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality
• Develop and facilitate training programs, including ASE and internal certification preparation
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards
• Partner with internal teams to design curriculum, training materials, and technical content
• Support new product, tool, and technology launches through structured training and field enablement

Retail Technical Training Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Evaluates training needs and assesses training programs with key stakeholders to ensure business needs are met
• Develops and delivers in-house training programs, classes, exams and evaluations; serves as primary point of contact for vendor training to develop course content and curriculum
• Creates and manages instructional materials, manuals, guides and job aids
• Organizes and facilitates onboarding sessions for new hires
• Maintains training records and documentation in alignment with regulatory requirements and company policies

Training Specialist

• Responsible for the planning, coordination, and administration of training and education activities to ensure a consistent, high quality learning experience for associates.
• Serves as a central point of coordination for instructor led and electronic learning offerings, learning systems, and training communications in support of organizational goals and workforce development initiatives.
• Coordinates instructor‑led training and electronic learning offerings by maintaining training schedules, managing logistics, tracking attendance, and ensuring timely communication with trainers, learners, and stakeholders.
• Administers learning management system (LMS) activities, including but not limited, to course setup, uploads, enrollments, and maintenance of accurate learner and course records.
• Serves as first line support for a shared training email account and calendar, triaging inquiries and routing requests to appropriate stakeholders in a timely manner.
• Maintains and updates training content, resources, and communications on the department SharePoint site in collaboration with training leads and subject matter experts.
• Produces routine and ad hoc reports related to course participation, completion, and training outcomes to support operational insight and decision‑making.
• Coordinates survey activities related to instructor led and electronic learning, including, but not limited to, course evaluations, trainer feedback, and follow-ups check-ins with learners and leaders.
• Supports ongoing engagement and communication with trainees and managers through structured 30‑, 60‑, and 90‑day training follow‑ups.
• Ensures training materials, schedules, and learning resources are current, organized, and accessible to appropriate audiences.
• Identifies and implements opportunities to enhance training coordination processes, communication, and overall learner experience.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning and Development jobs in Oklahoma

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Instructional Designer

Customer Technical Training Specialist, Training Delivery

Instructional Designer

Director of Learning & Development, BCBA

Learning & Development Specialist

Operations Training Manager, Delivery

Senior Training and Development Professional – Leadership Development

Retail Technical Training Coordinator

Enterprise Training Manager

Training Specialist

Revenue Cycle Training Coordinator

Learning Specialist