Learning and Development

• Responsible for the planning, coordination, and administration of training and education activities to ensure a consistent, high quality learning experience for associates.
• Serves as a central point of coordination for instructor led and electronic learning offerings, learning systems, and training communications in support of organizational goals and workforce development initiatives.
• Coordinates instructor‑led training and electronic learning offerings by maintaining training schedules, managing logistics, tracking attendance, and ensuring timely communication with trainers, learners, and stakeholders.
• Administers learning management system (LMS) activities, including but not limited, to course setup, uploads, enrollments, and maintenance of accurate learner and course records.
• Serves as first line support for a shared training email account and calendar, triaging inquiries and routing requests to appropriate stakeholders in a timely manner.
• Maintains and updates training content, resources, and communications on the department SharePoint site in collaboration with training leads and subject matter experts.
• Produces routine and ad hoc reports related to course participation, completion, and training outcomes to support operational insight and decision‑making.
• Coordinates survey activities related to instructor led and electronic learning, including, but not limited to, course evaluations, trainer feedback, and follow-ups check-ins with learners and leaders.
• Supports ongoing engagement and communication with trainees and managers through structured 30‑, 60‑, and 90‑day training follow‑ups.
• Ensures training materials, schedules, and learning resources are current, organized, and accessible to appropriate audiences.
• Identifies and implements opportunities to enhance training coordination processes, communication, and overall learner experience.
• Performs other duties as assigned.

Revenue Cycle Training Coordinator

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Lead and manage the organization’s Learning Management System (LMS), including configuration, user access, content administration, reporting, and system optimization.
• Establish and enforce training standards, governance policies, and quality controls across departments, including compliance oversight and version control.
• Develop and maintain organization-wide training content focused on leadership, onboarding, performance management, and core HR practices.
• Support departments and stakeholders by enabling course development, LMS adoption, and organization-wide training rollouts.
• Drive reporting, analytics, and continuous improvement by monitoring training metrics, advising leadership, and enhancing workforce readiness and performance.

Training Manager

• Plan and lead staff to support our great team culture and ensure the team meets expectations
• Motivate and engage staff to work efficiently and effectively
• Mentor, coach, and develop L&D staff
• Address and handle staff performance issues
• Create and execute L&D strategies to ensure skill development, deepen knowledge, and improve the performance of our operations teams
• Partner with other L&D leaders to ensure we are driving a progressive strategy and leveraging AI and other tools to increase speed and impact
• Coordinating the development, execution, refinement, and measurement of training, communications, and L&D KPIs
• Ensure L&D initiatives are positively impacting the business through data and clear results
• Identify methods to improve processes, increase efficiency, and implement, as directed
• Work with peers and stakeholders to ensure consistency is achieved throughout L&D
• Foster a cohesive relationship with operations, sales, business development, and technology partners
• Understand the evolution of the payroll operations organization; current & future payroll initiatives
• Other tasks as assigned or requested

Learning and Development Manager

• Manage and implement e-learning programs through the LMS platform
• Design and deliver classroom and virtual instructor-led training programs
• Partner with Product Management to develop launch training plans, sales playbooks, competitive tools, and portfolio-specific materials
• Represent Marketing and Training as a cross-functional team member in new product development projects
• Lead structured launch readiness initiatives including timelines, stakeholder coordination, and adoption tracking
• Leverage territory sales experience to develop practical, field-ready training content
• Support onboarding and ongoing development of Territory Managers
• Manage training project timelines, milestones, and deliverables
• Review and monitor product training schedules including travel, logistics, and sales assignments
• Maintain training department budget tracking and cost reporting
• Maintain marketing and training materials inventory levels
• Conduct New Hire Orientation and expand scalable digital offerings
• Manage training inbox and qualify incoming training requests
• Support planning and execution of National Sales Meetings
• Prepare product messaging and conduct readiness sessions for trade shows and corporate events
• Provide on-site trade show support including product demonstrations and competitive insight gathering
• Conduct research and implement tools that improve or streamline training effectiveness
• Collaborate with Marketing to develop training-related blogs and internal communications

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