Learning and Development

• Demonstrates expertise in education development, content creation, and adult learning, communication skills, and coaching and management development.
• Responsible for the coordination of in-house, sales meeting, and field based training for sales personnel, and supportive departments.
• Works together with Sales Management, Marketing, Sales Enablement and Field Sales Training to develop sales training agenda, curricula, content and training materials used in training domestic and international sales groups and supportive departments.
• Provides solutions for delivering high-impact sales presentations, both live and on-demand.
• Assess sales force strength and skill gaps and developmental needs of high potential individuals; develops programs to address those competency gaps and developmental needs in tandem with senior sales management and human resources.
• Equips Home Care and Government Sales Team with the Knowledge Set and Skills Set to Win.

Training Manager – Home Care, Government

• Lead strategic learning initiatives in partnership with business leaders
• Integrate instructional design, change management, and learning analytics to create programs
• Manage performance support content and facilitate cross-functional initiatives
• Align learning solutions with business priorities and key performance indicators (KPIs)

Senior Instructional Designer – Success Enablement Group

• Draft, format, and refine training materials, enablement guides, and documentation
• Maintain and organize content libraries and knowledge repositories
• Update and rewrite existing training decks and process documents
• Transcribe and document workflows and SOPs
• Maintain document templates and ensure proper filing and version control
• Conduct periodic audits of existing documentation
• Develop AI-assisted first drafts of internal communications
• Manage distribution lists and maintain the internal communications calendar
• Own the editorial process for internal comms
• Manage end-to-end logistics for team members attending industry conferences and external events
• Write event communications, attendee-facing materials, agendas, and post-event recap summaries
• Coordinate with content contributors and track deadlines across the content calendar
• Build and maintain dashboards or trackers for adoption metrics and team feedback
• Schedule cross-functional meetings, take notes, and distribute clear action item recaps.

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Training Manager – Home Care, Government

Senior Instructional Designer – Success Enablement Group

Communications and Training Coordinator