Learning and Development

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
• Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
• Implement learning strategies appropriate for different audiences and delivery modalities
• Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
• Perform editing and quality control for training deliverables and communications
• Measure learning effectiveness; summarize insights and recommend tactical improvements
• Prepare facilitators and trainers for in-person and virtual technical systems training
• Ensure SCORM compliance, LMS compatibility, and content integrity
• Maintain process documentation and contribute to process education for system rollouts

Instructional Design Specialist – Operations

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Create learning and performance solutions that help employees succeed and deliver great customer experience
• Partner with business leaders to identify performance needs and design scalable solutions
• Design, develop, and implement learning programs, performance support tools, knowledge resources, and communications
• Create engaging learning experiences using instructor-led, virtual, digital, and self-paced formats
• Apply adult learning principles, scenario-based learning, microlearning, and other modern instructional design techniques
• Use operational, quality, and learner data to measure effectiveness and drive continuous improvement
• Collaborate with subject matter experts and business partners to ensure solutions align with business goals
• Leverage AI, automation, and emerging technologies to improve learning outcomes and scalability
• Support enterprise standards, templates, and best practices for learning and performance enablement
• Mentor peers and promote a culture of continuous learning and innovation

Operations Strategy & Enablement Instructional Designer

• The program is multi-faceted and offers a human resources and business development curriculum focused on human resources, insurance, strategy, leading self and influencing others.
• Other program components include formal mentoring, networking and career guidance.
• Please note that occasional travel for business meetings and events is an expectation of program participants.
• HRLDP participant duties will vary based on the specific rotation, but will be within one or more of the areas outlined below:
• COMPENSATION: Design competitive and cost-effective total compensation programs, practices and solutions that support management in leading the creation and maintenance of a high-performance culture at Travelers.
• EMPLOYEE RELATIONS: Develop an understanding of issues, state and federal employment law regulations and corporate HR policies and procedures.
• TALENT ACQUISITION: Consult with business partners to develop and maintain external recruitment sources for exempt and non-exempt positions. Recruit, interview, assess and place applicants to effectively meet company human resources needs.
• TRACK BASED ROTATION: Tracks include but are not limited to: People & Projects (HR Generalist, Diversity & Inclusion, Learning & Development, Operations) or Data & Analytics (Benefits, Workforce Analytics). Perform other duties as assigned.

Human Resources Leadership Development Program – Participant

• Provide human resources and business development curriculum
• Engage in project-based work assignments with defined deliverables
• Collaborate with fellow interns to develop and present solutions to HR topics
• Perform other duties as assigned

Human Resources Leadership Development Program – HRLDP Internship

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Lead multi-disciplinary projects and strategic initiatives impacting the effectiveness of leaders, teams, and the organization.
• Develop the capacity of leaders, individuals, and teams to meet business objectives.
• Provide strategic thought-partnership and consultation on leadership development, talent management, culture building and change management.
• Design and deliver strategic roadmaps, learning, and development initiatives.
• Support the organization’s efforts to adopt and deploy consistent learning and organization development best practices.

Senior Organization Development and Learning Consultant

• The Training Coordinator is responsible for planning, coordinating, managing, and executing all logistical and administrative, and operational aspects of new team member orientation activities, organizational learning, leadership development, training programs, and workshops.
• This role serves as the operational backbone of the Learning and Organizational Development function, ensuring learning events are delivered seamlessly, participants have an exceptional experience, and programs are executed efficiently from planning through evaluation.
• This role provides the operational support necessary to scale and sustain organizational capability-building efforts.
• The Training Coordinator partners closely with Learning & Organizational Development professionals, subject matter experts, leaders, and external vendors to coordinate training schedules, manage registrations, maintain learning records, support learning technologies, and oversee all event logistics.
• The expectation is the role will successfully execute and problem solve for each of their duties with minimal oversight, guidance, and support.

Organizational Effectiveness Training Coordinator

• Develop critical leadership and functional skills in areas such as IT Engineering, Application Development, Cyber Security, Data Analytics, Agile, DevOps, Digital Adoption, Project Management, and Process/Business Analysis.
• Participate in rotation assignments throughout the two-year talent development program.

Associate – Tech, Data, Analytics, Cyber, and Operations Leadership Development Program

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

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