Operations Strategy & Enablement Instructional Designer

The Cigna Group

Designing effective learning solutions for employees at The Cigna Group. Partnering with leaders to improve employee readiness and business results through instructional design.

Posted 7/9/2026full-timeChattanooga • Arizona, Colorado, Connecticut, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $84,800 - $141,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Create learning and performance solutions that help employees succeed and deliver great customer experience
Partner with business leaders to identify performance needs and design scalable solutions
Design, develop, and implement learning programs, performance support tools, knowledge resources, and communications
Create engaging learning experiences using instructor-led, virtual, digital, and self-paced formats
Apply adult learning principles, scenario-based learning, microlearning, and other modern instructional design techniques
Use operational, quality, and learner data to measure effectiveness and drive continuous improvement
Collaborate with subject matter experts and business partners to ensure solutions align with business goals
Leverage AI, automation, and emerging technologies to improve learning outcomes and scalability
Support enterprise standards, templates, and best practices for learning and performance enablement
Mentor peers and promote a culture of continuous learning and innovation

Requirements

What you’ll need

High School Diploma or GED required
Bachelor's degree or higher education preferred
Certification in instructional design, learning, or performance improvement preferred
5+ years of experience designing learning and performance solutions in a corporate environment
Strong knowledge of instructional design methodologies and adult learning principles required
Experience analyzing performance challenges and identifying root causes
Proven ability to design solutions that improve employee performance and business results
Strong consulting, communication, facilitation, and stakeholder management skills
Experience using data and performance metrics to evaluate and improve learning effectiveness
Proficiency with instructional design tools such as Articulate Storyline
Experience supporting operations, customer service, healthcare, or regulated industries
Experience with tools such as Camtasia, Adobe Creative Cloud, or Vyond
Experience leveraging AI, automation, and emerging technologies in learning and development
Knowledge of knowledge management, performance support, and operational readiness strategies

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Learning Program DesignPerformance Support ToolsScenario-Based LearningMicrolearning TechniquesContinuous Improvement Strategies

Soft Skills

Consulting SkillsCommunication SkillsFacilitation SkillsStakeholder ManagementMentoring

Certifications

Instructional Design CertificationLearning CertificationPerformance Improvement Certification