IT Support

• Monitor and answer service desk calls and emails to assist customers requiring technical support;
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team;
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned

Service Desk Administrator – Help Desk Specialist

• Provide first level support to end-users on hardware, software and network related problems
• Open, escalate, track and close trouble tickets while promoting end-user satisfaction
• Diagnose and resolve information technology hardware and software issues
• Document the details of issues and troubleshooting steps taken
• Collaborate with IT teammates to research and document problem resolutions

Help Desk Specialist

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to insure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users
• Assist in setting up and operating the end-user support program for major applications in support of specific projects
• Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications
• Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules
• Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees
• Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops
• Coordinate support with office automation support contractors and staff
• Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases

Help Desk Supervisor

• Providing leadership in high-risk, complex audit engagements
• Planning, scoping and developing test plans including data analytics
• Allocate resources based on skills and schedules
• Setting clear quality expectations and evaluating effectiveness
• Developing audit reports aligning with risk appetite framework
• Identifying substantive and material issues
• Coaching and providing guidance to junior team members
• Managing multiple tasks including audits and advisory services
• Working independently, exercising judgment in risk assessment

Audit Manager – Compliance

• Support Tier 1 help desk operations and user support activities
• Assist with user account creation, account maintenance, and basic access management tasks
• Learn and support AI-driven help desk operations and IT support solutions
• Assist with workstation, software, and system setup activities
• Provide basic troubleshooting support for common technical issues
• Document support activities and maintain accurate records of assigned tasks
• Collaborate with team members to ensure timely resolution of technical requests

IT Help Desk Intern

• Diligently implement our business development and pursuit process on high-profile and complex strategic opportunities for the BOU, sector, or Region.
• Collaborate with Growth Leaders, Sectors Leaders, Account Managers, Project Managers, Strategic Pursuits team in developing distinctive value propositions and win themes that clearly differentiate Stantec.
• Collaborate with teaming partners and subconsultants to develop qualifications that will position Stantec’s team for success.
• Lead pursuit team in key pre-RFP qualifying activities, such as client, competitor, and market research; identifying and tracking top client capital plans.
• Actively work with pursuit team to develop and implement pursuit-specific capture plans such as documenting due diligence in project brief, developing win plan, conducting SWOT analysis, preparing an executive summary, conducting preliminary go/no go and strategy review, and identifying the execution team.
• Plan, organize, and direct all elements of the proposal including analyzing the client request, developing a response plan, initiating follow-up go/no go, facilitating strategy review, conducting kick-off meeting, managing and contributing to response sections, lead in-progress reviews, prepare red team review package, incorporate red team input, schedule pricing reviews, and ensure on-time response delivery.
• Lead and organize interview preparation (in-person or virtual) to deliver winning presentations and effectively communicate our proposal story.
• Create and modify existing materials and write content to effectively communicate services, capabilities and market-specific messages.
• Early involvement in the client pursuit process to develop an overall action plan that includes due diligence, profiles of decision-makers and influencers, competitor analysis, project-specific win plan (client issues, features, benefits, and proof statements), strategic teaming plan, and spearhead the preliminary go/no go and strategy review.
• Leverage Stantec’s company wide network to identify and showcase unique capabilities and resources, collaborating with the pursuit team to develop innovative solutions that address client challenges and create a distinctive competitive advantage.
• Support account managers and sector leaders in developing pursuit-specific client engagement strategies and messaging.
• Ensure pursuit strategies and materials align with corporate brand standards, messaging, and positioning.
• Partner with marketing, communications, and public relations teams to support thought leadership, award submissions, and high-visibility marketing initiatives tied to strategic pursuits.
• Leverage firmwide networks to identify expertise, innovations, and differentiators that strengthen pursuit narratives.
• Display creativity in applying graphics (such as photos, graphs, charts, etc.) to improve communication in written documents and provide direction to the graphic design team as needed.
• Ensure all pursuit documents comply with our corporate branding guidelines and client confidentiality requirements.
• Track and evaluate pursuit performance, including win/loss outcomes, trends, and lessons learned.
• Lead or support post-pursuit debriefs and apply insights to improve future pursuit strategies and outcomes.
• Work with pursuit team to regularly monitor pursuit spending and report and address any significant variances.
• Share promotional materials, information, knowledge, and best practices with other Pursuits and Marketing team members.

Pursuit Manager, Federal

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Report to the Division Head of Enterprise Architecture aligned to Consumer & Small Business Banking
• Provide enterprise architecture leadership, strategy, and governance
• Define and execute an AI first, cloud first enterprise architecture strategy for Consumer Banking
• Develop current and future state architectures and a sequenced roadmap for modernization
• Ensure alignment with regulatory, risk, resiliency, and customer experience expectations
• Lead business capabilities and platform architecture enterprise-wide
• Develop and enforce architectural standards
• Collaborate with consumer business leaders, technology teams, risk, security, and data organizations

Principal Architect – Enterprise Architecture, Consumer Banking, AI & Cloud

• **About Us**
• Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.
• At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!
• www.integritym.com
• **Position Summary ****IntegrityM is seeking an experienced Audit Manager to lead and oversee complex healthcare program audits in support of federal oversight initiatives. This full-time leadership role is responsible for managing audit engagements, supervising professional staff, ensuring compliance with government auditing standards, and delivering high-quality audit reports to support program integrity objectives.
• The ideal candidate brings strong experience in healthcare auditing, deep knowledge of federal health program requirements, and demonstrated success managing audit teams in a regulated environment.
• **Key Responsibilities **
• Lead and manage multiple audit engagements from planning through reporting and follow-up. **• Develop audit work plans, risk assessments, and testing methodologies. **• Ensure compliance with applicable federal regulations, program guidance, and Government Auditing Standards (GAGAS). **• Supervise, mentor, and evaluate audit staff. **• Review workpapers, findings, and reports for accuracy, quality, and adherence to standards. **• Communicate audit results and recommendations to senior leadership and external stakeholders. **• Identify emerging risks and recommend process improvements. **• Support continuous enhancement of audit methodologies and internal quality controls.

Federal Healthcare Audit Manager

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Lead development and execution of enterprise architecture strategy aligned to business and digital transformation objectives.
• Establish target-state architecture models across infrastructure, networking, security, quality, and observability domains.
• Serve as a trusted advisor to senior executives, principals, and engineering teams.
• Drive enterprise-wide architecture governance, standards, reference architectures, and technology lifecycle management best practices.
• Facilitate architecture review boards (ARB), technology governance councils, and strategic planning forums.

Lead Enterprise Architect

• Serve as the first point of contact for IT support across the organization
• Handle basic ticket management and troubleshooting while maintaining attention to detail
• Communicate clearly with end users of all technical levels
• Genuinely motivated to grow their career in IT

Part-Time IT Support Assistant

• Lead and coordinate IT infrastructure projects including network upgrades, cloud migrations, server and storage refreshes, and endpoint lifecycle initiatives
• Develop and manage project plans, schedules, milestones, risks, and dependencies
• Track progress and maintain clear and accurate project documentation
• Facilitate cross‑functional collaboration across engineering, operations, security, and vendor teams
• Support governance processes, change management, and operational readiness activities
• Provide regular status updates to business and IT leadership
• Ensure projects remain aligned with organizational priorities and operational goals

IT Infrastructure Program Manager

• Provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS)
• Resolve user issues related to login, course access, navigation, and tool functionality
• Manage user accounts and permissions; assist schoolhouse administrators with bulk uploads of student data
• Support instructors in setting up course shells and troubleshooting issues
• Create and maintain SOPs, knowledge base articles for peers and administrators

Entry Level Help Desk

• Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
• Help desk, user support, and line-of-business application support
• Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, remote and in person requests
• Interview users to collect information about problems and lead users through diagnostic procedures to determine the source of error
• Identify and discuss root causes of user technical issues
• Identify and discuss vulnerabilities or areas of poor system performance
• Keep system documentation up to date, including configurations and inventory
• Identify and escalate situations requiring urgent attention

Help Desk Support Technician

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Design, implement, and document IT systems that align with organizational needs
• Work closely with customers and other engineers to comprehend objectives and requirements
• Collaborate with stakeholders, business representatives, and subject matter experts to design IT systems
• Create roadmaps and regulations guiding IT designs and implementation
• Develop and implement integrated EA and IT portfolio management guidance
• Assist with providing EA analysis and high-level data for investment decision making
• Conduct quantitative and trend analysis of data
• Optimize enterprise-wide investment information through the integration of EA and governance
• Facilitate meetings
• Extract data from IT portfolio management and enterprise architecture tools
• Oversee the execution and delivery of work product for a team of Enterprise, Systems, and Data/Information Architects
• Stay up-to-date with the latest technology changes, industry trends, and IT Governance/Architecture models

Enterprise Architect

• designs enterprise architecture to enable strategic or tactical transformations
• applies leading-edge principles, theories, and concepts
• contributes to the development of new principles and concepts
• works on unusually complex problems and provides innovative solutions
• mentors or supervises employees in both company and technical competencies

See all jobs on JobTailor

Service Desk Administrator – Help Desk Specialist

Help Desk Specialist

Public Benefit Specialist

OSP Permit Specialist I

Help Desk Supervisor

Audit Manager – Compliance

IT Help Desk Intern

Pursuit Manager, Federal

Deposit Specialist

Principal Architect – Enterprise Architecture, Consumer Banking, AI & Cloud

Federal Healthcare Audit Manager

Claims Compliance Audit Specialist

Lead Enterprise Architect

Part-Time IT Support Assistant

IT Infrastructure Program Manager

Entry Level Help Desk

Help Desk Support Technician

Permit Engineer

Enterprise Architect

Lead Enterprise Architect