IT Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors.

Senior IT Customer Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

• Provide leadership, direction, and coaching across a cross-functional IT team, including systems administration, help desk, software development, database administration, B2B/EDI, and web design; oversee recruitment of new talent as necessary.
• Maintain overall responsibility for the company’s infrastructure and partner closely with the Senior Systems Administrator.
• Evaluate the current environment and develop and maintain a technology and platform roadmap; analyze system performance and recommend corrective and preemptive actions.
• Oversee the software development lifecycle (SDLC), from design and implementation to testing and deployment, in partnership with the Principal Software Engineer and Development Team Lead, leaning on deep development expertise for technical direction while ensuring quality, standards, and documentation.
• Manage project intake, scoping, prioritization, and resource allocation across both infrastructure and development initiatives, adapting to evolving business needs and competing timelines.
• Collaborate with internal stakeholders to translate business requirements into technical requirements, building a strong network of cross-functional collaboration within the organization, with support from the Operations Project Manager.
• Identify potential risks in projects and operations and develop strategies to mitigate them.
• Oversee teams that implement changes in hardware and software, ensuring seamless integration of new technologies and minimal disruption to operations.
• Oversee the company’s e-commerce and B2B platforms and the ERP environment, supporting reliable EDI and cXML transactions and an effective online customer experience.
• Work with direct reports to develop, implement, and enforce IT policies, standards, documentation, and security and compliance practices, particularly under CMMC Level 2 requirements.
• Act as a senior technical escalation point, providing insight and assistance in resolving complex technical and operational challenges.
• Conduct performance evaluations, identify opportunities for growth, and facilitate professional development plans for the team.
• Foster a culture of continuous improvement, innovation, and knowledge sharing, both within the team and across the company.
• Conduct research on emerging technologies and trends and develop plans for investing in systems that increase cost-effectiveness and flexibility.
• Other duties as required, based on business and departmental needs and goals.

IT Manager

• Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
• Perform advanced (second level) remote troubleshooting for mobile device issues, email and Microsoft Outlook accounts, PIV card access, remote VPN access, and remote access using DHS Workplace.
• Resolve >=90% of tickets assigned to Tier II (AQL target).
• Process >=90% of tickets within 4 hours.
• Answer >=80% of transferred calls/chats within 60 seconds.
• Perform remote installation and troubleshooting of workstations and peripherals.

Help Desk Specialist II – Tier 2 Advanced Support

• Execute major components of audits, including critical technology functions and cyber security
• Perform risk assessments and document client processes
• Prepare clear documentation to support work performed
• Communicate audit results to management via reports and presentations

Senior Audit Manager – Cyber, Risk & Analysis

• Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas.
• Design and perform compliance audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes.
• Provide significant input into the development of the annual audit plan.
• Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery.
• Establish and build working relationships with internal and external management.
• Communicate the results of audit projects to management (written reports/oral presentations).
• Manage audit work and project resources during audit engagements, providing feedback on work performed to audit team members, as appropriate.

Audit Manager – Corporate Compliance Audit

• Support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork
• Actively monitor incoming customer requests and ensure account and data transfer paperwork is processed
• Own queue prioritization, ticket triage, and escalation
• Monitor ticket aging, identify stalled items, and drive resolution
• Contact teams assigned to tickets when updates are missing
• Provide customer support via email, Teams, or phone
• Review queue trends, recurring issues, and workflow gaps

IT Queue Manager II

• Lead and manage enterprise Project & Product Delivery programs and strategic initiatives.
• Provide direction and oversight to Release Train Engineers, Project Managers, Scrum Masters, and delivery teams.
• Establish strategic priorities and ensure alignment with organizational objectives.
• Assign resources to support initiative planning and execution.
• Define program control points and key performance indicators (KPIs).
• Establish and maintain Agile, SAFe, Scrum, Kanban, and Waterfall project management frameworks and supporting practices.
• Oversee multiple concurrent initiatives to ensure consistent and timely delivery.
• Monitor program schedules and identify deviations from critical path activities.
• Guide project managers in schedule management, budget oversight, and organizational change.
• Support project portfolio and lifecycle management activities.
• Ensure initiatives remain aligned with business priorities and strategic goals.
• Identify, monitor, and escalate program risks and issues to ensure timely mitigation.
• Guide project teams in proactive risk identification and management.
• Ensure compliance with VDOT and VITA policies, standards, procedures, and governance requirements.
• Monitor program execution for adherence to established project management practices.
• Partner with senior leadership, business stakeholders, vendors, and cross-functional teams to deliver successful outcomes.
• Facilitate collaboration across technical and business organizations.
• Present program status, strategic recommendations, and performance updates to executive leadership.
• Develop clear procedural documentation and support continuous process improvement initiatives.
• Serve as a subject matter expert on VDOT and VITA project management procedures.
• Utilize Microsoft Project Online (POL) and Microsoft Project Professional to manage program activities.
• Leverage Microsoft Teams, SharePoint, Microsoft Planner, Azure DevOps, and Power BI to support planning, reporting, and collaboration.
• Develop new processes that incorporate industry best practices and stakeholder needs.
• Adapt quickly to changing priorities while providing effective leadership and guidance.

IT Program Manager

• Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
• Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
• Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
• Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary.
• Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures.

IT Technician – Tier 1

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes.
• Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency.
• Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively.
• Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC.
• Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms.
• Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth.
• Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

IT Engineer

• Provide technical support to internal IT teams
• Troubleshoot and resolve hardware and software issues for end users
• Produce clear and concise technical documentation such as requirements and statements of work
• Support application development efforts
• Assist with application operations and maintenance activities

IT Project Support

• Lead the planning, coordination, and execution of enterprise EHR and related Health IT programs
• Develop and maintain integrated program roadmaps, schedules, dependencies, and milestones
• Establish and manage program governance structures
• Identify, assess, and manage program-level risks, issues, and dependencies
• Oversee program performance metrics, status reporting, and executive-level dashboards
• Support acquisition planning, contract execution, and contractor performance oversight
• Ensure program activities align with federal IT policy, security requirements, and healthcare regulations
• Advise senior leadership on program status, tradeoffs, resource needs, and strategic impacts

Health IT Program Manager II

• Oversee project management activities for IT and health service projects, ensuring compliance with federal and agency standards
• Develop and maintain project schedules, budgets, and documentation
• Coordinate with interdisciplinary teams to support the provision of medical care and development of program initiatives
• Monitor project performance, identify risks, and recommend and implement mitigation strategies
• Support responses to congressional inquiries and other high-level communications
• Provide input for process improvement and policy development
• Maintain project records and ensure accurate reporting
• Collaborate with stakeholders to ensure alignment of project objectives with organizational goals

Health IT Project Manager – I

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Answering help desk inquiries via phone, email, and web on all JKO supported applications
• Assisting customers with specific courseware issues and account inquiries
• Serving as liaison between staff and technology department to resolve issues
• Documenting actions to be reported to government and contract leadership
• Performing any group related functions as required

Helpdesk Administrator

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Lead, develop, and manage a team of Enterprise Architects
• Define and drive the Enterprise Architecture vision
• Serve as a strategic technology advisor to Product Management and Engineering leadership
• Oversee creation of solution blueprints, reference architectures, architecture decision records (ADRs), roadmaps, and target-state designs
• Establish and run effective architecture governance mechanisms

Senior Director, Enterprise Architecture – AdTech

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes prior to implementation on production systems.
• Document and maintain all desktop configurations and hardware/software installation procedures.
• Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
• Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
• Deliver remote technical support for traveling sales, executive, and administrative users.
• Perform computer imaging and build to meet the needs of all business functions.
• Prepare reports for management to meet J-Sox requirements.
• Take a proactive approach to identifying and implementing operational enhancements.
• Participate in a rotating on-call schedule with the IT operations group.
• Coordinate special projects as assigned by management.
• Maintain flexibility in the schedule to provide backup coverage.
• Cross-train with and provide support for other IT associates.
• Provide backup to other IT Operations Support personnel.
• Perform general housekeeping duties.
• Overtime and/or travel as required for remote office support and application or hardware upgrades.
• Complete other duties as assigned.
• Adhere to all company policies and procedures, which include IATF, ISO, TISAX, ISMS, and Safety-related policies.

IT Support Specialist I

• Define and evolve the company's enterprise integration architecture aligned with business strategy and future growth.
• Design and implement scalable integrations across SAP Business One, SPS Commerce (EDI), eCommerce platforms, marketplaces, POS systems, WMS/3PL providers, and Azure-based services.
• Lead the transition from point-to-point integrations to a modern, governed integration framework utilizing Boomi, MuleSoft, Celigo, and Azure Integration Services.
• Serve as both architect and hands-on developer by designing, configuring, building, testing, and supporting integration solutions.
• Develop and maintain reusable integration patterns, APIs, event-driven architectures, monitoring standards, and governance practices.
• Build resilient integration workflows including error handling, alerting, retry logic, logging, and performance optimization.
• Design and support cloud-native integration and data architectures utilizing Azure Integration Services, including API Management, Logic Apps, Service Bus, Event Grid, and Data Factory.
• Partner with Business Intelligence teams to build scalable Azure data solutions supporting enterprise reporting and analytics through Power BI.
• Develop and maintain Azure infrastructure using Infrastructure-as-Code tools such as ARM Templates, Bicep, or Terraform.
• Ensure cloud solutions are secure, scalable, highly available, and aligned with Azure Well-Architected Framework best practices.
• Design secure integration architectures utilizing OAuth 2.0, OpenID Connect (OIDC), API Management, Azure Key Vault, mTLS, and modern authentication standards.
• Apply Zero Trust security principles across integration platforms, ensuring least-privilege access, encrypted communications, and secure network architecture.
• Establish data governance standards for sensitive customer, financial, and retail information, including PII handling and data classification.
• Develop audit logging, monitoring, incident response procedures, and integration with enterprise security monitoring platforms.
• Ensure architecture and integrations comply with applicable standards including SOC 2 and PCI-DSS requirements.
• Own the enterprise EDI architecture through SPS Commerce, including trading partner onboarding, transaction mapping, exception management, and operational performance.

IT Support jobs in Virginia

See all jobs on JobTailor

Senior IT Customer Support

Senior IT Customer Support

IT Manager

Help Desk Specialist II – Tier 2 Advanced Support

Senior Audit Manager – Cyber, Risk & Analysis

Audit Manager – Corporate Compliance Audit

IT Queue Manager II

IT Program Manager

IT Technician – Tier 1

IT Engineer

IT Project Support

Health IT Program Manager II

Health IT Project Manager – I

IT Operations Project Manager

Helpdesk Administrator

Senior IT Project Manager

Senior SOX Manager – IT

Senior Director, Enterprise Architecture – AdTech

IT Support Specialist I

Enterprise Architect