IT Technician – Tier 1

Hilldrup

On-Site IT Technician providing Tier-1 hardware support for employees at Hilldrup. Handling workstation setup, troubleshooting, and device management in a professional environment.

Posted 7/17/2026part-timeStafford • Virginia • 🇺🇸 United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier-1 IT support, including troubleshooting hardware issues and managing device lifecycle processes. Proficient in customer service and communication, ensuring effective resolution of end-user IT needs.

Highest-signal resume keywords

Tier-1 IT SupportHardware TroubleshootingCustomer Service SkillsTicketing Systems ExperienceApple Business Manager

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware KnowledgeTroubleshootingDevice Lifecycle ManagementDesktop SupportMobile Device Support

Soft Skills

Communication SkillsDocumentation SkillsAbility to Follow Procedures

Tools & Technologies

Microsoft IntuneTicketing Systems

Industry Keywords

End-User SupportOn-Site SupportApple DevicesPeripheralsWorkstations

About the role

Key responsibilities & impact

Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary.
Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures.

Requirements

What you’ll need

High school diploma or equivalent.
6 Months prior experience providing hands‑on support for computers and peripherals.
Basic knowledge of computer hardware and troubleshooting.
Strong customer service, communication, and documentation skills.
Ability to follow procedures and escalate issues appropriately.
Able to lift and set up IT equipment.
Tier-1 IT support or service desk experience.
Familiar with ticketing systems.
Experience supporting workstations, printers, and mobile devices.
On-site or desktop support experience.
Experience with Apple devices and Apple Business Manager.
Familiar with Microsoft Intune for device management.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hilldrup Website LinkedIn All Job Openings 201 - 500 employees Founded 1903 🚗 Transport 🤝 B2B 👥 B2C Transport
B2B
B2C Hilldrup is a full-service moving and logistics company that provides residential moves, employee mobility and corporate relocation, specialized warehousing, global freight forwarding, final-mile and white-glove delivery, and workplace relocation and asset management. A fourth-generation, family-owned firm since 1903, Hilldrup serves individual consumers, businesses, government and military clients across the U. S. and internationally, offering packing, storage, installation (FF&E), decommissioning, and end-to-end logistics solutions for complex moves and openings. IT Technician – Tier 1 Job not on LinkedIn 🔥 3 hours ago 🏢 Stafford – Onsite 💵 $16 - $17 / hour ⏱ Part Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary.
Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures. 🎯 Requirements
High school diploma or equivalent.
6 Months prior experience providing hands‑on support for computers and peripherals.
Basic knowledge of computer hardware and troubleshooting.
Strong customer service, communication, and documentation skills.
Ability to follow procedures and escalate issues appropriately.
Able to lift and set up IT equipment.
Tier-1 IT support or service desk experience.
Familiar with ticketing systems.
Experience supporting workstations, printers, and mobile devices.
On-site or desktop support experience.
Experience with Apple devices and Apple Business Manager.
Familiar with Microsoft Intune for device management. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs