Hilldrup

IT Support

• Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
• Serve as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management.
• Handle walk-up requests, manage tickets, perform initial triage, and escalate more complex issues as needed.
• Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
• Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
• Replace malfunctioning equipment and assist with office moves and workstation standardization.
• Provide basic printer support.
• Support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices.
• Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate complex issues when necessary.
• Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment.
• Maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported.
• Assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation.
• Deliver professional, responsive customer service, set clear expectations, and guide users.

IT Technician – Tier 1, Part-time