Hilldrup

IT Support

• Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
• Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
• Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
• Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary.
• Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures.

IT Technician – Tier 1

Account Manager

• Responsible for the end-to-end management and delivery of workplace services projects including relocations, decommissions, small buildouts, furniture installations, and other facility-related initiatives.
• Serves as the primary point of contact for assigned clients and projects, overseeing planning, budgeting, scheduling, vendor coordination, execution, risk management, and project closeout activities.
• Manage assigned workplace services projects from initiation through closeout, ensuring successful execution of scope, schedule, budget, and quality expectations.
• Collaborate with internal teams, vendors, and stakeholders to define project scope, objectives, schedules, logistics plans, and operational requirements.
• Develop and maintain project schedules, milestone tracking, and sequencing plans to support efficient project execution and alignment with contractual commitments.
• Lead proactive communication across all project stakeholders, identifying risks, operational challenges, and client concerns early while implementing effective mitigation strategies.
• Direct and manage vendor activities, ensuring compliance with project requirements, safety standards, building regulations, company procedures, KPIs, and client expectations.
• Monitor vendor performance, project progress, and field execution activities, making operational adjustments as needed to maintain schedule and delivery objectives.
• Manage project financial performance including budget tracking, forecasting, cost control, change management, and margin protection.
• Review project scope changes and coordinate development, documentation, and administration of change orders to prevent scope creep and protect project profitability.
• Review and approve vendor proposals, invoices, and project-related costs to ensure alignment with approved scope, pricing, and contractual requirements.
• Ensure compliance with client, building, regulatory, and safety requirements, including operational procedures, insurance requirements, and risk management standards.
• Participate in client meetings, internal planning meetings, and project status reviews while maintaining accurate and timely project reporting related to schedule, cost, risk, and performance.
• Resolve project-related operational issues, vendor concerns, and client escalations in a timely and professional manner while protecting client relationships and company interests.
• Lead project closeout activities including completion of documentation, financial reconciliation, invoice review, lessons learned, and final client deliverables.