IT Support

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
• Maintain accurate IT asset records and conduct regular inventory audits
• Partner with third-party vendors and service providers to support delivery of IT services
• Help maintain physical security systems such as door access and camera systems in office locations
• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
• Contribute to documentation, process consistency and a high-quality internal support experience
• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

IT Support Specialist

• Own assigned product or capability area within the Product Enablement portfolio
• Translate strategic business priorities into product plans
• Define and maintain a prioritized product backlog
• Develop and refine epics, features, and user stories
• Work across business, AI, IT, Data, architecture, cybersecurity, and operations teams
• Ensure product work aligns with governance and compliance standards
• Gather user feedback and translate insights into product improvements

IT Product Manager III

• Develop and implement program strategies, objectives, and metrics to achieve business goals.
• Oversee the planning, execution, and integration of multiple projects within the program.
• Coordinate cross-project activities and facilitate collaboration across functional teams.
• Manage and allocate program resources and budget, ensuring cost-effectiveness.
• Identify, monitor, and manage program risks and issues, developing contingency plans when needed.
• Communicate regularly with stakeholders to provide updates, gather feedback, and align expectations.

Project/Program Manager – Non IT

• Monitor, triage, and respond to security alerts, incidents, and investigations across endpoint, cloud, and email security tooling.
• Support vulnerability management efforts, including scanning, prioritization, remediation tracking, and cross-team coordination.
• Create and maintain processes that increase system efficiency and reduce manual intervention, including employee onboarding and offboarding.
• Manage and maintain the corporate hardware fleet, operating systems, software, mobile device management, and information security tools.
• Provide support for corporate IT and InfoSec issues.
• Liaise with vendors and other IT personnel for problem resolution.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for internal IT needs.
• Support security and technology roadmap projects and process improvement initiatives.
• Promote a culture of security awareness through regular training and communication.

Senior IT & Infosec Engineer

• Provides routine IT services to end users in order to support the mission of the institution through technology.
• Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.
• Responsible for providing endpoint support to faculty, staff, and student workers by utilizing hardware, software, and broad IT troubleshooting expertise.
• Provides support for emerging technologies, implements solutions for department initiatives and operational priorities, and generates proactive solutions for a variety of information technology needs.
• Responsible for maintaining day-to-day operations, consulting on department projects, and ensuring fulfillment of service expectations as defined by service partnership agreements.
• Rapidly resolves technology-based issues in conference rooms and other collaborative spaces.
• Consults with users, additional teams and vendors on A/V support events and provides day-of-support as required.
• Creates, updates, and maintains technical documentation and provides feedback for process improvement.
• Supports multi-platform computer systems, copiers, peripherals, and mobile devices in accordance with department policy.
• Troubleshoots hardware and software issues by performing a variety of diagnostic procedures to identify and implement appropriate corrective measures.
• Provides software application assistance to end users as requested; replicates errors, configures settings of computers, printers, etc.

Systems Support Specialist

• Managing and executing IT Audits in a collaborative team setting in support of Internal Controls over Financial Reporting
• Performing and/or managing Information Technology (IT) Audits and Security Assessments in various industries
• Managing multiple client projects, and teams with responsibilities over the full project lifecycle
• Training and guiding team members on IT Audit concepts
• Attending and presenting at professional conference events
• Contributing to internal firm initiatives
• Engaging in practice development activities with prospective clients

IT Audit Manager

• Plan, facilitate, and track internal IT sprint cycles, ensuring cross-functional IT workstreams are prioritized and delivered on schedule.
• Coordinate with IT leads across infrastructure, security, applications, and end-user services to manage sprint backlogs and resource allocation.
• Remove impediments and drive accountability across sprint teams.
• Report sprint progress and outcomes to IT leadership and business stakeholders.
• Continuously improve sprint processes, tools, and cadences to increase team velocity and delivery quality.
• Serve as the primary IT project manager for all project needs of the global IT organization.
• Partner with the business to define IT scope, timelines, and dependencies for each project.
• Serve as a key member of the Corporate IT financial process, setting up IT budgets and implementing processes for their management.
• Coordinate IT infrastructure readiness, including networking, hardware procurement, AV/conferencing systems, access control, and end-user computing for all new and renovated facilities.
• Manage multiple concurrent projects across geographies (US, Europe, Asia-Pacific), tracking schedules, budgets, and milestones.
• Represent IT in project status reviews, escalating risks and blockers as needed to ensure go-live commitments are met.
• Maintain project documentation, including scope statements, resource plans, and status reports.
• Act as the primary IT point of contact for company project leads, construction managers, events, and business operations teams.
• Communicate IT project status, risks, and decisions clearly to both technical and non-technical stakeholders.
• Coordinate with third-party vendors and contractors for Corporate project delivery.
• Support change management and end-user readiness activities related to new site technology deployments.
• Maintain oversight of all IT projects across global locations and industry events.

Corporate IT Project Manager

• Architect and operate integrated HPC and AI platforms on AWS, ensuring high availability, reliability, and performance for engineering design workload
• Design and implement cybersecurity controls in partnership with Compliance teams to meet U.S. Department of Commerce (DoC) Export Control requirements
• Lead platform reliability by troubleshooting systemic issues and driving scalable, long-term solutions that improve cost efficiency and operational performance
• Apply AI/ML techniques to optimize infrastructure utilization, workload performance, and day-to-day operations
• Deliver architecture roadmaps aligned to product rollout needs and business outcomes
• Mentor and develop team members, leading blended teams that include third-party partners and cross-functional collaborators.

Senior Staff Enterprise Architect

• Architect and operate integrated HPC and AI platforms on AWS, ensuring high availability, reliability, and performance for engineering design workload
• Design and implement cybersecurity controls in partnership with Compliance teams to meet U.S. Department of Commerce (DoC) Export Control requirements
• Lead platform reliability by troubleshooting systemic issues and driving scalable, long-term solutions that improve cost efficiency and operational performance
• Apply AI/ML techniques to optimize infrastructure utilization, workload performance, and day-to-day operations
• Deliver architecture roadmaps aligned to product rollout needs and business outcomes, contributing to GE Vernova's long-term compute strategy
• Mentor and develop team members, leading blended teams that include third-party partners and cross-functional collaborators

• Support the Senior Manager of Treasury and Capital Internal Audit with the planning and execution of risk assessment, auditing, and continuous monitoring activities
• Conduct and document detailed process walkthroughs with management, including the identification of process risks and controls
• Document clear audit work papers that succinctly articulate purpose, scope, procedures and conclusions of test work performed
• Identify control gaps or control deficiencies and assess the impact to the business
• Ensure effective and efficient execution of audits in conformance with professional and departmental standards, budgets, and timelines
• Ensure timely, complete, and accurate validation of assigned audit issues
• Assist in preparing high-quality audit deliverables including planning memoranda, audit programs, working papers, drafts of audit issues and audit reports
• Maintain high awareness of economic, regulatory, and business risks and issues
• Proactively develop working relationship with key stakeholders
• Research relevant banking, regulation, reporting, and operational topics
• Present audit results to various levels of Internal Audit leadership, as well as the business organization
• Develop and maintain understanding of current and emerging risks within assigned subject areas

AVP, Audit Manager – Finance & Platforms

• Leads the technical workstreams for mergers, acquisitions, and divestitures focused on IT due diligence
• Orchestrates the transition from due diligence to post-merger integration, ensuring that IT infrastructure, networks, emails, applications, and data from both entities are unified without disrupting validated environments or clinical operations
• Develop the "Day 1" readiness plan and long-term "End State" roadmap
• Create detailed workplans for Active Directory migrations, ERP consolidations (e.g., Oracle), and cloud integrations
• Define and manage Transitional Service Agreements (TSAs) to ensure business continuity while the acquired entity is being decoupled from its parent company
• Ensure all IT integration activities comply with GxP (Good Practice), HIPAA/GDPR, and 21 CFR Part 11
• Oversee the re-validation of systems in the newly merged environment

Senior IT Manager – Mergers & Acquisitions

• Manages the IT procurement and inventory management function within the IT department
• Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software
• Minimizes organizational cost through product standardization and tracking
• Tracks quantity throughout the product lifecycle
• Monitors effectively both on a daily basis and long-term IT asset portfolio
• Maintains and issue Vocera devises, cellphones and Pagers
• Remains up-to-date on emerging technologies that would benefit UAMS and complements UAMS’s mission/goals

Intermediate IT Onsite Support

• Manage day-to-day execution of one or more complex projects from initiation through closure.
• Lead coordination of cross-functional activities to ensure deliverables are completed on time, within scope, and at the expected level of quality.
• Identify, document, monitor, and communicate project risks, issues, assumptions, dependencies, and action items.
• Drive issue resolution, follow up on commitments, and escalate concerns as appropriate.
• Support project onboarding, testing, implementation, deployment, and project closeout activities.
• Maintain project documentation, status reports, meeting materials, and executive-ready communications.
• Monitor project scope and support change control activities to ensure alignment with approved project objectives.
• Partner with business and IT stakeholders to define project scope, objectives, deliverables, and success criteria.
• Develop and maintain project plans, schedules, milestones, and dependency tracking.
• Facilitate project meetings, working sessions, and decision-making discussions.
• Coordinate project activities across cross-functional teams.
• Evaluate project workflows and recommend process improvements.
• Build and maintain effective working relationships with business, IT, and vendor partners.
• Communicate project status, risks, decisions, and milestones to stakeholders and leadership.
• Facilitate alignment across cross-functional teams to drive timely decisions.
• Develop and maintain project dashboards, presentations, metrics, and status reporting.
• Ensure compliance with PMO standards, project governance, and documentation requirements.

IT Project Manager

• Support the development, modernization, and sustainment of enterprise software applications that deliver critical services to Veterans
• Collaborate with Product Owners, developers, testers, business stakeholders, and technical teams to deliver secure, scalable, and high-quality software solutions
• Participate in Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Develop and maintain web applications, APIs, and system integrations using Microsoft .NET technologies and modern software engineering practices
• Implement and maintain CI/CD pipelines, automated testing, source code management, and DevSecOps practices using industry-standard development tools
• Troubleshoot application defects, production issues, and performance bottlenecks while implementing corrective actions and long-term improvements
• Develop and maintain technical documentation, system design artifacts, configuration documentation, and development standards.

Information Technology Specialist

• Engage with clients as a Salesforce Customer 360 architecture expert
• Leverage your understanding to craft architectures that meet customer’s unique needs
• Act as a trusted advisor across the customer lifecycle
• Travel to customer engagements is around 30%
• Guide clients through transformational journeys
• Ensure alignment between intended architecture and implemented solutions

Enterprise Architect – Retail and Consumer Goods

• Developing the project plan, which includes staffing, responsibilities, and scheduling
• Partnering with the I.T. team to define team member roles and expectations, and ensuring timely feedback
• Ensuring that project resources are used effectively
• Creation and management of project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation
• Development and/or review of estimates and estimating assumptions for the project’s schedule, effort, and cost using established estimating models, best practices, and past experience
• Performing day-to-day management of all phases of the project including requirements gathering, design, development, test, and deployment
• Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Communicating frequently with executive leadership to provide project risk analysis, status, and analysis of requirements that might impact strategic direction
• Collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources
• Review and manage all changes to the requirements through a formally defined scope change process
• Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
• Balancing scope, schedule, budget, quality, and risks
• Perform miscellaneous job-related duties as assigned

Project Manager, IT

• Reporting to Senior IT Program Manager, corporate systems
• Portfolio split: Subsidy management & Workday ERP.
• Subsidy management: custom in-house build replacing Excel-based “transfer workbooks” used by subsidy coordinators
• State/federal compliance-driven; multi-year effort to digitize state-by-state subsidy calculations
• Coordinators currently run parallel checks; UI transition targeted for Q1 or Q2
• Workday ERP: system already live; PM manages two mandatory semi-annual releases (6-8 weeks each)
• Subject to SOX/SDLC controls; structured, auditor-approved process

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies.
• Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments.
• Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery.
• Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives.
• Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides.
• Mentor engineers and provide technical leadership across the Managed Services organization.
• Perform capacity planning, performance optimization, health assessments, and disaster recovery validation.
• Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure.
• Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions.
• Participate in complex incident resolution, root cause analysis, and technical escalations.
• Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Managed Services Architect

• Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
• Provide remote, phone, email, chat, and desk-side technical support to end users.
• Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
• Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).
• Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
• Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
• Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
• Monitor ticket queues and ensure timely follow-up and closure.
• Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
• Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
• Support printers, scanners, webcams, docking stations, and other peripheral devices.
• Perform workstation moves, adds, changes, and equipment replacements.
• Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
• Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
• Assist with onboarding, offboarding, and access provisioning activities.
• Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
• Assist users with collaboration tools and cloud-based productivity applications.
• Troubleshoot synchronization, licensing, and authentication issues.
• Receive, inventory, assign, track, and recover IT assets.
• Maintain accurate hardware inventory records within ServiceNow Asset Management.
• Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
• Assist with inventory audits and asset reconciliation.
• Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
• Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

IT Service Desk Technician

• Manage the help desk ticketing system
• Inventory control and management
• Shipping and packing
• Answer emergency help-desk phone line
• Assist with Tier 1 ticket resolution
• Assist IT team in projects and daily operations as needed
• Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
• Track statistics on issue and problem resolutions
• Work with systems and network teams to resolve customer issues
• Answer help desk phone line and triage issues as needed
• Ensure duties are delegated properly and tasks are complete on time
• Asset management, shipping and tracking

IT Support jobs in United States

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IT Support Specialist

IT Product Manager III

Project/Program Manager – Non IT

Senior IT & Infosec Engineer

Systems Support Specialist

IT Audit Manager

Corporate IT Project Manager

Senior Staff Enterprise Architect

Senior Staff Enterprise Architect

AVP, Audit Manager – Finance & Platforms

Senior IT Manager – Mergers & Acquisitions

Intermediate IT Onsite Support

IT Project Manager

Information Technology Specialist

Enterprise Architect – Retail and Consumer Goods

Project Manager, IT

IT Project Manager

Managed Services Architect

IT Service Desk Technician

IT Helpdesk Technician