Systems Support Specialist

Arizona State University

IT Support Specialist providing endpoint support to faculty, staff, and students at ASU. Responsible for technology troubleshooting and maintaining operational standards within the department.

Posted 7/24/2026full-timeTempe • Arizona • 🇺🇸 United StatesJunior💰 $48,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support and troubleshooting for hardware and software issues, ensuring effective service delivery in educational or similar environments. Proficient in utilizing enterprise tools for device management and implementing proactive technology solutions.

Highest-signal resume keywords

IT Troubleshooting ExpertiseTechnical Customer ServiceEndpoint SupportMulti-Platform SupportTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ManagementSoftware DeploymentTechnical SupportDiagnostic ProceduresA/V SupportProcess ImprovementConfiguration ManagementProactive SolutionsTicket Metrics Monitoring

Soft Skills

CollaborationCustomer ServiceProblem SolvingCommunicationTeamwork

Tools & Technologies

Enterprise Managed ToolsMulti-Platform Computer SystemsMobile DevicesCopiersPeripherals

Certifications & Qualifications

Valid U.S. Driver's License

Industry Keywords

Educational SettingService Partnership AgreementsIT Support ChannelsDiverse Customer BaseEmerging Technologies

About the role

Key responsibilities & impact

Provides routine IT services to end users in order to support the mission of the institution through technology.
Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.
Responsible for providing endpoint support to faculty, staff, and student workers by utilizing hardware, software, and broad IT troubleshooting expertise.
Provides support for emerging technologies, implements solutions for department initiatives and operational priorities, and generates proactive solutions for a variety of information technology needs.
Responsible for maintaining day-to-day operations, consulting on department projects, and ensuring fulfillment of service expectations as defined by service partnership agreements.
Rapidly resolves technology-based issues in conference rooms and other collaborative spaces.
Consults with users, additional teams and vendors on A/V support events and provides day-of-support as required.
Creates, updates, and maintains technical documentation and provides feedback for process improvement.
Supports multi-platform computer systems, copiers, peripherals, and mobile devices in accordance with department policy.
Troubleshoots hardware and software issues by performing a variety of diagnostic procedures to identify and implement appropriate corrective measures.
Provides software application assistance to end users as requested; replicates errors, configures settings of computers, printers, etc.

Requirements

What you’ll need

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Must possess a valid U.S. driver's license of appropriate class and required endorsements throughout employment.
Experience working in a small team of IT technicians providing troubleshooting support for hardware and software IT issues.
Experience collaborating with customers and other support teams/vendors to develop and implement proactive solutions.
Demonstrated understanding of effective troubleshooting process and ability to implement creative solutions remotely and in person.
Experience providing technical customer service to a diverse customer base, preferably in an educational setting or similar environment.
Experience providing IT support via chat, phone, ticket, and in-person support channels.
Experience routing support requests and monitoring team ticket metrics to ensure SPA obligations are met.
Ability to identify support improvement opportunities and to implement technology-based solutions that improve user effectiveness and prevent future issues.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities