Arizona State University

Sales

• Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
• Coordinate and execute Professional Sales Program events, including two large multi-university sales competitions annually.
• Develop and manage detailed event timelines and logistics involving students, faculty, corporate partners, and external participants.
• Arrange facilities, catering, materials, travel, lodging, and technology needs.
• Serve as on-site event coordinator, overseeing setup, vendor communication, registration processes, and real-time troubleshooting to ensure seamless execution.
• Monitor and track event budgets and related expenses.
• Coordinate communications and logistics for corporate partners, advisory board members, sponsors, and guest speakers.
• Maintain professional relationships with internal and external stakeholders.
• Assist with marketing and promotional efforts, including website updates, social media coordination, and preparation of program and event materials.
• Process and track event-related invoices, sponsorship payments, awards, and financial documentation in accordance with university policies.
• Maintain organized electronic and physical records, databases, and reporting systems.

Sales Program Coordinator

Community Manager

• Manages college-wide residential life communities to include development, implementation, and management of operations strategies.
• Community Directors engage in the management of residential communities and are also responsible for activating a First Year Residential College or Second Year and Beyond Experience for our live-on communities.
• Cultivate an environment that prioritizes community building, wellbeing, and skill development as a part of the live-on experience.
• Facilitate relationships with ASU academic colleges to build a successful Residential College platform where students can thrive and translate skills from their classroom to their living environment.
• Professionally represent department/program.
• Supervise students and/or professional level staff.
• Manage crisis situations and student behavioral issues and provide resources on wrap-around support.
• Research, develop, implement and assess programs.
• Develop and deliver presentations to groups/stakeholders inside and outside of the university.
• Use critical thinking to make decisions and/or analyze data.
• Communicate effectively to perform essential duties.
• Travel throughout campus for meetings or events, regardless of the weather.
• Live in university provided residence hall apartment.
• Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, using mouse and keyboard, and sitting.
• Sit or stand for prolonged periods of time.

Community Director

Compliance

• Connects students to a variety of academic, professional, and personal support services
• Monitors student and faculty compliance for select Edson College programs
• Proactively communicates with students and faculty regarding compliance issues
• Develops resources to guide the compliance process

Compliance and Clinical Placement Specialist

Business Intelligence Developer

• Support the development and maintenance of business intelligence solutions
• Write SQL queries to extract, integrate, and analyze data
• Learn and manage ELT workflows using data preparation tools
• Develop expertise in data definitions and metadata
• Assist in exploring AI technologies and emerging analytics platforms

Business Intelligence Analyst

Customer Support

• Connects students to academic, professional, and personal support services
• Supports enrollment goals on the recruitment team through graduate admission processing
• Reviews graduate admission materials and provides support for recruitment initiatives
• Responsible for maintaining graduate admission data and generating reports
• Develops and maintains supplemental applications for graduate programs
• Utilizes Salesforce to track interactions with prospective and current students
• Actively participates in recruitment efforts and provides office coverage as assigned

Senior Student Support Specialist

Producer

• Attend signature events to capture photo and video content
• Produce short-form vertical video for social media
• Conduct on-site interviews with speakers and students
• Transform long-form talks into compelling clips
• Collaborate with writers and designers on multimedia content

Multimedia Producer

User Researcher

• Own the design, implementation, governance, and continuous improvement of the systems and AI-enabled workflows that power the UX research lifecycle, ensuring they are scalable, ethical, measurable, and researcher-centered.
• Design, implement, and maintain tool integrations and automations across the full research lifecycle (intake → study execution → repository → retrieval).
• Create and maintain standardized research operating components (intake forms, study templates, tagging systems, reporting scaffolds, and reusable insight frameworks).
• Build and enforce repository architecture, taxonomies, and knowledge management structures that make insights discoverable and reusable.
• Define approved AI use cases for the research team and maintain prompt libraries, documentation standards, and QA frameworks.
• Implement AI-assisted workflows that accelerate preparation, synthesis, and documentation while preserving human-led interpretation.
• Ensure AI systems and workflows align with research ethics, data privacy standards, and auditability requirements.
• Evaluate AI tools and research systems through structured experimentation and ongoing UX research.
• Conduct generative and evaluative research to understand user needs, behaviors, and motivations using qualitative and quantitative methods.
• Develop research plans, screeners, discussion guides, and success metrics aligned to product and systems goals.
• Facilitate remote and in-person research sessions, including interviews, usability testing, workshops, and evaluative studies.
• Analyze and synthesize findings into clear, actionable insights.
• Deliver executive-ready reports, dashboards, and insight summaries tailored to stakeholders.
• Partner with product managers, designers, engineers, and analysts to inform direction and validate decisions.

UX Researcher, Systems & AI Enablement

Support Engineer

• Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology
• Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work in accordance with established policy through phone, email, and chat
• Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency
• Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support
• Communicating effectively with both technical and nontechnical customers - written and verbal
• Installing software and establishing a connection to network(s) in accordance with specified standards
• Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
• Provides software application assistance to end users as requested
• Replicates errors; re-sets computers and printers
• Creates, updates, and maintains technical documentation for use within the group as well as outside entities
• Participates in and contributes to scheduled and ad-hoc training
• Performs other related duties as assigned

Customer Service Specialist – IT Support Technician

Customer Success Manager

• Oversee the operational delivery of non-credit TEC courses across multiple cohorts and learning modalities.
• Coordinate course launch readiness, enrollment timelines, learner communications, and delivery logistics.
• Ensure courses are set up correctly in the learning platform and that content, assessments, and resources are accessible as planned.
• Monitor learner engagement, progress, and completion using LMS dashboards and reporting tools.
• Supervise and coordinate Teaching Assistants supporting TEC courses.
• Work closely with faculty and curriculum leads to operationalize course designs and assessment plans.
• Prepare regular summaries on learner enrollment, progress, completion, and support needs.
• Coordinate with internal technical teams and external partners on LMS configuration, learner access, and credential workflows.

Course Operations – Learner Success Manager

Recruitment

• Provide prospective students with detailed information regarding graduate business programs
• Conduct individual and group presentations for prospective students
• Monitor and manage student database using Salesforce
• Travel for events, networking, and community outreach if required
• Design and execute recruitment events both virtually and in person

Graduate Programs Recruiter

Product Designer

• Define, articulate and collaborate on the UX strategy with subject matter experts on the team and across ASU.
• Manage escalations, monitor student feedback and pain points, analyze issues and design long-term solutions.
• Monitor, analyze and report on product KPIs regularly to create baselines and improvements toward exceeding goals.
• Prioritize and maintain product/UX roadmaps, providing value to students and staff through solutions that solve problems and help them achieve their goals.
• Manage product operations, including user stories, acceptance criteria, persona creation, student journeys, by facilitating design sessions and other methodologies.
• Evaluate opportunities to incorporate AI and automation into enrollment products and workflows.
• Stay current on AI tools, platforms, and capabilities relevant to higher education enrollment; bring forward recommendations for adoption where appropriate.
• Conduct competitive and market research to surface risks and opportunities for new product strategies.
• Create processes that streamline efficiencies across teams on communication, feedback, collaboration, reporting, tracking and handoffs.
• Translate strategy into detailed requirements by working with content, design, development, research, and data teams.
• Independently lead design thinking workshops (whiteboarding activities, design thinking workshops, flow diagrams, user journeys, etc.).
• Assume or coordinate other duties or projects as assigned or directed.

UX Product Manager, AI

Analyst

• Support W. P. Carey School of Business Human Resources function as a subject-matter expert in staff and student job architecture, classification, and compensation analysis.
• Develop, refine, and institutionalize ASU’s job architecture framework.
• Analyze and revise job descriptions, mapping positions to ASU job profiles.
• Establish consistent classification practices under the guidance of the W. P. Carey Director of Human Resources.
• Conduct internal compensation analyses and develop recurring classification and compensation reports to support HR processes.
• Partner with hiring managers to support recruitment processes including job postings and coordination of requisitions.
• Deliver trainings and workshops to promote compensation-related skills development.

Senior Compensation Analyst

Financial Planning and Analysis

• Collects and reviews financial aid documents for completeness, accuracy, and consistency of data from FAFSA, federal tax returns, financial aid transcripts, and other verification documents.
• Requests additional information regarding incomplete or inconsistent applications.
• Answers questions, inquiries, or requests of students and staff regarding financial aid eligibility and awards.
• Works as a liaison between staff and students to ensure optimal student experience and processing times.
• Serves as part of a support team for online students.
• Manages outbound call/ text/email campaigns as instructed by the Lead to ensure financial aid file completion.
• Proactively partners with the FASS team to escalate students requiring tier 2 assistance.
• Follows up on document/student action requests as directed by Lead to ensure accurate, timely receipt of financial aid information.
• Assumes or coordinates other duties or projects as assigned or directed.

Financial Intake Specialist

Account Manager

• Serve as a bridge between ASU Career Services and academic colleges in the development of career-focused programs and engagement for our diverse population of students.
• Collaborate with the ASU community by building relationships internally and externally, leveraging technology tools, networking, and understanding employer hiring practices.
• Research to understand the needs of students and develop programs or resources to meet those needs.
• Design and facilitate programs and initiatives focused on student career development and professional success; including but not limited to alumni and employer panels and networking events.
• Create strategies for increasing student engagement in career events and resources using data and metrics along with input from faculty, staff, and industry experts.
• Conduct ongoing research through benchmarking peer institutions, connecting with professional associations, and participating in career and professional development conferences to understand and provide information about post-graduation opportunities for students.

Career Coordinator – Partnerships, Programs

Accountant

• Perform specialized Accounts Payable processes including but not limited to wire payments, check cancellations and reissues, check deposits.
• Obtaining, analyzing and verifying bank information for wire payments.
• Utilize OCR technologies to review, audit, and process a high volume of invoices and expense reimbursements through ASU’s financial management system, ensuring adherence to established financial policies and procedures.
• Utilize AI-enabled SmartBot to automate monitoring and responding to communications from the shared AP email box.
• Manage Accounts Payable Wire shared email box, ensuring timely resolution of requests and issues.
• Prepare and maintain recurring financial and operational reports.
• Provide exceptional customer service to internal departments and external suppliers.
• Perform additional duties and special projects as assigned.