Success Coach

Arizona State University

EdPlus Success Coach supporting Arizona State University Online students in achieving their academic goals. Engaging students through proactive outreach and providing quality, student-centered support and guidance.

Posted 7/9/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $51,200 - $60,200 per yearWebsite

About the role

Key responsibilities & impact

Serves as the main point of contact for ASU Online students as they progress through their degree program
Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships
Coaches students to develop a plan to achieve their academic and career goals
Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment
Works to build student knowledge, skills, attitudes, and beliefs that support success
Works collaboratively with internal and external partners and promotes the discovery process for solving problems
Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day
Monitors student engagement via dashboards and implements interventions as prescribed
Utilizes resources and critical thinking skills to solve problems, quickly make decisions, and provides the best experience to ASU Online students
Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind
Assumes or coordinates other duties or projects as assigned or directed

Requirements

What you’ll need

Bachelor's degree
Three (3) years of experience appropriate to the area of assignment/field
Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education
Evidence of effective and persuasive communication and presentation skills
Demonstrated experience with online programs and students in a higher education environment
Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with various populations
Demonstrated experience using Salesforce, MS Office and Google Suite
Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail
Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information

Benefits

Comp & perks

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Student SupportAcademic CoachingProblem SolvingTime ManagementOrganizational Skills

Soft Skills

People-Oriented MindsetRelationship BuildingPersuasive CommunicationAttention to DetailProactive Approach