Student Support Specialist

Arizona State University

Student Support Specialist at ASU connecting students to support services to enhance academic skills. Provides retention support and facilitates engagement events across multiple campuses.

Posted 7/1/2026full-timePhoenix • Arizona • 🇺🇸 United StatesEntry Level💰 $53,435 per yearWebsite

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
Provide retention support to all first-year, transfer and continuing college students.
Meet one-on-one with students to increase their persistence and performance at the university.
Connect the student to other critical resources, including counseling, health services, financial aid and advising.
Support retention events that happen across all four campuses.
Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities.
Collect and organize retention data.
Works to maximize use of existing software systems, including but not limited to, SunDevilSync, and Salesforce.
Assists student organizations in understanding and interpreting University policies and procedures.
Develops and implements evaluation and assessment of retention strategies within the unit.

Requirements

What you’ll need

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills, and abilities have been achieved.
Preference will be given to candidates with at least two years of experience with student retention or enrichment programs.
Commitment to values compatible with and supportive of ASU's charter.
Ability to work independently as well as collaboratively.
Demonstrated knowledge of leadership practices and techniques.
Demonstrated knowledge of college/university student engagement techniques.
Skill in developing and implementing student programming/activities in a higher education setting.
Skill in training college/university students for leadership roles and the ability to build and maintain good working relationships with student and professional staff.
Experience in program development and implementation.
Skill in verbal and written communication, including basic desktop publishing experience.
Availability to work nights and weekends when needed.

Benefits

Comp & perks

Flexible work options: This position is eligible for Hybrid work.
Commitment to creating a positive culture of inclusion, wellness, and employee engagement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program DevelopmentStudent Engagement TechniquesRetention Strategy ImplementationData CollectionDesktop Publishing

Soft Skills

CollaborationIndependent WorkRelationship BuildingLeadership Practices

Certifications

Associate's Degree