Enrollment Coach

Arizona State University

EdPlus Enrollment Coach assisting students through admissions with a focus on academic and personal support. Collaborating across departments to enhance student enrollment experience.

Posted 7/8/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $51,200 - $60,200 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.
Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
Distribute recruitment materials to individually support students.
Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.

Requirements

What you’ll need

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field;
Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Evidence of a bachelor's degree or higher in a related field.
Demonstrated strong sense of urgency and passion about helping others achieve their education goals.
Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
Demonstrated self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
Evidence of experience using Salesforce.
Demonstrated high degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).

Benefits

Comp & perks

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem SolvingConflict ResolutionSelf-DisciplineAdaptabilityUrgency