IT Support

• Guide enterprise transformations and lead contributions to connect, integrate, and modernize applications.
• Create and drive business and enterprise-level technical architecture roadmaps, evolutions, and transitions.
• Use and develop consistent architecture patterns and practices across multiple teams.
• Support application portfolio optimization and modernization through process and system transformations.
• Lead technical and design discussions with business teams and executive stakeholders to align on requirements.
• Partner with infrastructure, networking, and cloud teams to ensure scalability, reliability, and security.
• Interact with functional and program teams, corporate service teams, and outsourced providers to guide application deployments and system migrations.
• Develop architecture artifacts associated with all phases of the TOGAF Architecture Development Method using Cameo and ArchiMate for formal modeling notations.
• Conduct technology assessments, proof-of-concepts, and pilot projects to validate feasibility and demonstrate value proposition to stakeholders.
• Provide technical leadership and guidance to agile development teams, to ensure the intended architecture is realized and best practices and standards are followed.
• Mentor front-line technical staff to elevate technical abilities and prepare them to step into the role of a solution architect.
• Mature Digital Technology’s architecture practice by partnering with enterprise architects on shared principles, strategies, and implementation techniques.
• Contribute to growing the maturity and capabilities of the architecture and digital teams.
• Advocate for architecture by building key influence relationships and socializing architecture contributions across Raytheon.
• Lead and/or participate in SAFe planning events and ceremonies.
• Mentor and support architecture practices in SAFe.
• Help manage backlog, risks, opportunities, and focus areas to ensure visibility and team prioritization.
• Lead continuous improvement activities to improve productivity and reduce friction in delivering work products.

Enterprise Architect – Applications and Solutions

• Responsible for leading a team of application developers, engineers, and support specialists
• Oversee both application development and delivery
• Monitor and support systems in coordination with internal IT teams and vendor partners
• Establish and maintain strong vendor relationships
• Drive effective communication and ensure timely resolution of incidents, issues, and enhancements
• Provide key input into business application requirements
• Lead testing, quality assurance, and change management activities
• Support technical execution for client product implementations
• Perform in-scope application configuration changes
• Oversee application-related BCP/DR testing

IT Manager III – Banking and Payments Platforms Service Delivery Lead

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Architect, implement, and operate endpoint management solutions using Intune, Jamf, and Tanium across Commercial and GCCH environments
• Ensure endpoints meet security, compliance, and configuration standards while supporting diverse user needs
• Plan, execute, and support upgrades to End User Computing infrastructure, including server deployments and the decommissioning of legacy platforms
• Collaborate closely with cybersecurity teams to design, implement, and maintain endpoint security controls
• Design, develop, and maintain automation using PowerShell and other scripting languages to improve reliability, reduce manual effort, and increase operational efficiency
• Manage software deployment, patching, and inventory using Intune, Tanium, Jamf, and Patch My PC
• Act as a subject matter expert for Windows and macOS endpoint platforms
• Work with business stakeholders, IT teams, and external partners to translate requirements into compliant and supportable endpoint solutions
• Contribute to EUC strategy, roadmaps, and technical standards aligned with Honeywell’s broader IT and business objectives
• Communicate technical concepts clearly to both technical and non‑technical audiences.

Senior IT Engineer

• Provides expert PC desktop support for customers of the Information Technology Center (ITC) supported departments
• Leads and guides the ITC Help Desk team
• Delivers excellent customer service and resolves technical issues related to PC hardware, software, and information systems
• Utilizes the FreshService ticketing system; documents, logs, and escalates work tickets, and coordinates referrals to appropriate personnel for problem resolution
• Tracks issues to ensure customer needs are addressed and resolved, coordinates activities, and ensures that activities comply with industry best practices and Maricopa County standards
• Troubleshoots Tier 1 IT issues and provides subject matter expertise through detailed technical analysis of IT-related issues
• Maintains excellent written and verbal communications with customers, management, and colleagues, and provides guidance to customers and lower-level Help Desk personnel
• Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution
• Responds to end-user requests for information and assists in problem resolution by answering phone calls and emails/tickets from customers
• Identifies potential service level problems before they occur; determines and communicates solutions
• Develops and implements processes that improve efficiency and enhance productivity
• Sends notifications for network outages and application problems
• Assists in resolving application issues impacting production
• Other job duties as assigned

Senior Help Desk Specialist

• Endpoint & Device Support: Image, deploy, and maintain laptops and desktops for site staff — engineers, supervisors, quality, and front office.
• Configure and support ruggedized handhelds, barcode scanners, RFID readers, and tablets.
• Manage device inventory, spares pool, and break-fix swap-outs to keep both office staff and the production line running.
• Network & Firewall: Install, configure, and maintain switches, access points, and cabling across the plant.
• Support industrial wireless coverage on the floor — surveys, AP placement, troubleshooting.
• Connect and support test stations (HiPot, functional test, burn-in), torque tools, vision systems, and other production equipment to the network and MES.
• Run the site's local helpdesk: own the ticket queue, triage, resolve, and escalate appropriately.
• Provide walk-up and floor-side support to all site personnel.

Site IT Engineer – Inverter Assembly Operations

• support and execute IT risk management activities aligned with the Company’s Risk Appetite and Corporate Strategy
• partner with IT leadership, other Risk Teams and business stakeholders to identify, assess, and manage technology risks, ensuring compliance with regulatory expectations and internal standards
• oversee the development, tracking, and reporting of IT KRIs within GRC and Workfront platforms to provide timely insights into emerging risks and trends
• coordinate and help lead reviews of Service Organization Control (SOC) reports to validate IT control effectiveness and identify potential gaps impacting risk posture
• ensure the accuracy and completeness of the IT risk control inventory, including updates for new controls, retirements, and alignment with regulatory and internal standards
• develop and deliver high-quality materials for governance forums, ensuring clarity on risk issues, mitigation strategies, and decision-making support
• serve as a trusted advisor to IT stakeholders by offering guidance on risk identification, exception management, mitigation strategies, and compliance with enterprise risk frameworks
• aggregate and analyze data for issue owners to monitor remediation progress and escalate delays or concerns to leadership
• organize and execute mock regulatory exams and remediation exercises to strengthen preparedness for supervisory reviews and internal assessments
• prepare and present risk and control updates for key governance bodies, ensuring transparency and actionable insights
• create reports and presentations that communicate IT risk posture, trends, and strategic initiatives to senior leadership
• implement safety procedures and data recovery plans
• develop user manuals, as well as policies, procedures, and safety protocols
• work with IT Leadership in employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members’ work
• analyze a variety of data and summarize findings in applicable reports or other communication mediums
• utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads

IT Manager II – IT Governance, Risk and Controls

• Serve as the on-site IT concierge at Gilbert HQ — providing walk-up support, triaging issues, and delivering a professional, welcoming experience that makes every employee feel taken care of
• Provide dedicated support for executives and senior leadership, handling high-visibility requests with urgency, discretion, and a white-glove approach that anticipates needs before they become problems
• Set clear expectations with users on resolution timelines, communicate proactively on ticket status, and follow up to ensure satisfaction — treating every interaction as an opportunity to build trust
• Conduct new employee IT orientations, walking new hires through tools, policies, and self-service resources to set them up for success from day one
• Set up, configure, and maintain laptops, desktops, peripherals, and mobile devices across Windows, macOS, and Linux environments for new hires and existing staff
• Manage mobile device enrollment and app configuration via Microsoft Intune, and support hardware lifecycle tracking and refresh coordination
• Enforce device compliance policies, application allowlists, and endpoint encryption via Microsoft Intune, and triage and escalate security incidents — including phishing reports and EDR alerts — per defined runbooks
• Support the infrastructure and systems engineering team with local hardware needs, including occasional visits to the Phoenix-area colocation facility to support physical infrastructure

IT Support Specialist

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows up on submitted applications to ensure timely billing or adjustment processing.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationships with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

• The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios.
• This role provides direct people leadership and mentorship for Project Managers and Scrum Masters, drives consistent delivery practices in a hybrid Agile environment, and serves as a change agent and coach for technology leaders and delivery teams.
• The IT Delivery Manager III leads and facilitates portfolio-level planning and execution (including PI Planning for assigned portfolios), ensures delivery health and reporting are accurate, timely, and audience-appropriate, and proactively manages risks, dependencies, and delivery outcomes.
• This role partners closely with Technology, Product, and Business stakeholders to improve predictability, transparency, and delivery performance without being accountable for engineering design or software development decisions.
• Own delivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably.
• Establish and maintain portfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards.
• Drive alignment between strategic priorities and delivery capacity; help leaders make trade-off decisions when scope, timelines, and resources conflict.
• Act as first line of contact for escalation across assigned IT portfolios.
• Become a trusted leader to IT leaders and managers for assigned portfolio embedding SPDO practices and standards ensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements.
• Lead PI Planning for assigned portfolios: facilitate readiness, dependency mapping, capacity planning, and objective setting and ensure ongoing execution against PI objectives, with clear visibility to progress, risks, and outcomes.
• Coach teams and leaders in hybrid Agile practices and drive change management efforts related to new ways of working (Scrum), focusing on practical adoption and measurable improvements.
• Directly manage and mentor Project Managers and Scrum Masters; set expectations, develop skills, and improve performance through coaching and feedback.
• Enhance delivery capability across the organization by developing employee onboarding curriculum, job aids, standards, and training aligned to PMO operating model.
• Support talent management activities including interviewing, onboarding, performance management, succession planning, and engagement.
• Responsible for bi-weekly/monthly portfolio level delivery reporting translating delivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points.
• Create and publish required metrics to support Agile teams’ continuous improvement.
• Partner with portfolio managers to support planning, forecasting, and actuals reporting for work inside of assigned portfolios.
• Contribute business cases, delivery estimates, and execution plans as needed to support investment decisions.

IT Manager III – IT Program/Project Delivery Manager

• Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives
• Establish and align structured Release Management processes with ITIL best practices
• Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes
• Maintain enterprise release calendars, deployment schedules, and maintenance windows
• Ensure alignment with Change Management governance and ITIL operational disciplines
• Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation
• Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams
• Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership

IT Manager, Release Management

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Serve as a subject matter expert and delivery leader responsible for building, implementing, and supporting automation and AI solutions for the Corporate Technology and Governance (CTG) organization
• Manage a small to mid sized technical team and work closely with CTG stakeholders, architecture, security, data partners, and approved vendors to deliver solutions on time and with high quality
• Design, build, test, and implement automation and AI solutions supporting CTG functions, including IT governance, risk and compliance, identity and access management, service management, operational resilience, and corporate systems oversight
• Execute CTG automation and AI initiatives by translating approved use cases and requirements into scalable, supportable technical solutions
• Partner closely with CTG business and technology leaders to understand process gaps, identify automation opportunities, and refine solution requirements
• Analyze delivery metrics, automation performance, and operational data to identify improvement opportunities and report outcomes to leadership

IT Manager – Automation and AI

• Advises other auditors on the performance of internal audits and may supervise other auditors or consultants work as assigned.
• Reviews other auditor’s planning, audit workpapers and final reports as assigned.
• Serves as a subject matter expert for the department, providing guidance and technical insight on digital wallet ecosystems, real-time payments networks, and emerging payment technologies including stablecoin frameworks.
• Performs complex technical and integrated audits across digital wallet platforms, real-time payments network operations, and stablecoin-related processes, ensuring robust risk management, regulatory compliance, and effective internal controls.
• Conducts internal audit interviews, testing steps, and the documenting of accurate test results within audit scope.
• Produces final results and formalizes discussion on audit findings and associated risks based on audit scope objectives.
• Prepares and edits audit reports and presents observations and/or recommendations including follow-up when necessary.
• Consults and advises department functions regarding internal controls and security.
• Communicates audit test results and findings to client based on a risk based methodology.
• Recommends improvements in company policies, procedures and internal controls based on audit results.
• Leads the development of audit tools, techniques and audit programs.
• Assists outside auditors in audits of company’s technology and operations.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Technical Product Audit Manager

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Provide Level 4 L4 operational support for Microsoft Teams and Teams Rooms (MTR).
• Lead incident, problem, and request management for Teams and MTR services.
• Oversee VoIP and unified communications services across the enterprise.
• Ensure service stability, quality, and adherence to operational standards during assigned shifts.
• Participate in the 24x7 on-call rotation as the escalation point for Tier 1 and Tier 2 issues.

• Lead the design of large, complex technology solutions by collaborating with cross-functional technical teams
• Work closely with the sales team to actively participate in the presales process with clients
• Translate clients’ business strategies and desired outcomes into comprehensive IT strategies and roadmaps
• Integrate applications, data, and technology across multiple towers such as Networking, Cloud, Data Center, Cybersecurity, Digital Workplace, and Business Applications
• Contribute to the company’s knowledge base by sharing best practices and solution blueprints
• Leverage deep understanding of clients’ businesses and industries to tailor technology solutions that deliver measurable value
• Develop business cases and technology roadmaps to optimize operations and enable measurable business value
• Interpret, influence, and develop enterprise IT strategies, ensuring alignment with client priorities and strategic direction
• Define architectural principles and apply them to guide governance, standardization, and technology adoption
• Develop current-state (As-Is), future-state (To-Be), and transition architectures

Senior Enterprise Architect

• Lead enterprise Azure cloud architecture design and implementation aligned with CAF
• Design and implement landing zones, governance, and security frameworks
• Oversee Azure services including VMs, App Services, Storage, and Azure SQL
• Implement identity and access management using Azure AD, RBAC, and managed identities
• Enforce security and compliance using Azure Policy, Key Vault, and encryption
• Design networking and hybrid/cloud connectivity solutions
• Implement monitoring, logging, and performance optimization strategies
• Drive DevOps practices, CI/CD pipelines, and infrastructure as code (ARM, Bicep, Terraform)
• Lead cloud migration initiatives and support multi-cloud strategies
• Collaborate with stakeholders, leadership, and technical teams
• Provide architectural guidance, documentation, and knowledge transfer

Enterprise Architect

• Lead the design, implementation, and governance of an enterprise-scale Azure cloud platform aligned with Microsoft Cloud Adoption Framework (CAF) principles for the Judicial Branch
• Provide architectural leadership across cloud domains, including landing zone design, governance, security, networking, DevOps, and resilience
• Design and oversee Azure infrastructure (VMs, App Services, Storage, SQL)
• Establish identity and access management using Azure AD and RBAC
• Enforce security and compliance through policies and encryption
• Implement monitoring and optimization strategies

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Enterprise Architect – Applications and Solutions

IT Manager III – Banking and Payments Platforms Service Delivery Lead

Operations Systems Support Specialist

Senior IT Engineer

Senior Help Desk Specialist

Site IT Engineer – Inverter Assembly Operations

IT Manager II – IT Governance, Risk and Controls

IT Support Specialist

Public Benefit Specialist

IT Manager III – IT Program/Project Delivery Manager

IT Manager, Release Management

Deposit Specialist

Claims Compliance Audit Specialist

IT Manager – Automation and AI

Technical Product Audit Manager

Permit Engineer

IT Support Specialist

Senior Enterprise Architect

Enterprise Architect

Azure Cloud Enterprise Architect – Landing Zone, CAF