IT Support

• Provides routine IT services to end users in order to support the mission of the institution through technology.
• Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.
• Responsible for providing endpoint support to faculty, staff, and student workers by utilizing hardware, software, and broad IT troubleshooting expertise.
• Provides support for emerging technologies, implements solutions for department initiatives and operational priorities, and generates proactive solutions for a variety of information technology needs.
• Responsible for maintaining day-to-day operations, consulting on department projects, and ensuring fulfillment of service expectations as defined by service partnership agreements.
• Rapidly resolves technology-based issues in conference rooms and other collaborative spaces.
• Consults with users, additional teams and vendors on A/V support events and provides day-of-support as required.
• Creates, updates, and maintains technical documentation and provides feedback for process improvement.
• Supports multi-platform computer systems, copiers, peripherals, and mobile devices in accordance with department policy.
• Troubleshoots hardware and software issues by performing a variety of diagnostic procedures to identify and implement appropriate corrective measures.
• Provides software application assistance to end users as requested; replicates errors, configures settings of computers, printers, etc.

Systems Support Specialist

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors.

Senior IT Customer Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

• Lead multiple large-scale IT projects (often 7–10 at a time) with budgets ranging from $5M–$10M, ensuring delivery on time, within scope, and on budget
• Partner with teams across the business—including generation, customer operations, and technical groups—to deliver solutions that improve service and reliability
• Build and execute project plans, aligning timelines, resources, and priorities across multi-year initiatives
• Guide cross-functional teams and vendors, fostering collaboration and keeping stakeholders informed and aligned
• Identify and mitigate risks, making informed decisions to keep complex projects moving forward successfully
• Support initiatives involving infrastructure, networking, hardware, and battery-related technologies critical to APS operations.

IT Project Manager II/III

• Serve as the primary IT point of contact for Empowered Independence users
• Manage and support user onboarding/offboarding processes, including account provisioning, access requests, and system setup
• Act as an advocate for users by identifying recurring issues and partnering with IT teams to improve service delivery outcomes
• Handle general IT inquiries and issue resolution, ensuring timely and effective service delivery by monitoring key service metrics and driving continuous improvement
• Partner with Service Desk and Infrastructure teams to escalate and resolve complex technical issues
• Build strong relationships with users to understand needs and improve IT service delivery
• Identify opportunities for process improvement, automation, and standardization
• Assist in developing knowledge base documentation and user training materials
• Support IT projects impacting Empowered Independence users, including migrations, upgrades, and tool rollouts
• Monitor ticket aging, service performance, and user satisfaction metrics to ensure timely resolution and continuous improvement
• Ensure compliance with security, governance, and corporate IT policies

Infrastructure IT Relationship Manager

• Provide Tier 1 to Tier 2 technical support for end users
• Manage assigned helpdesk tickets in a timely manner
• Support end-user computing environment
• Maintain IT inventory
• Contribute to the development of documentation and processes
• Ensure timely resolution of incidents and deliver high-quality customer service

Helpdesk Support Specialist

• Uses current programming language and technologies.
• Writes code and completes programming.
• Performs testing and debugging of applications.
• Completes documentation of procedures for installation and maintenance.
• Interacts with users to define system requirements and/or to add necessary modifications.
• Other duties as assigned.

Senior IT Software Engineer

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Leads enterprise business readiness for large-scale transformation initiatives, ensuring the organization is fully prepared to adopt new processes, systems, and operating models
• Drives alignment across stakeholders, operating models, and change activities to minimize risk and maximize adoption
• Hires, evaluates, develops and supervises crew
• Manages cross-divisional programs or multiple workstreams within a larger program
• Drives all phases of the program lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes
• Creates and maintains a multi-year program strategy that clearly identifies specific actions and tasks needed to achieve future state goals
• Builds and maintains strategic relationships across sites, departments, divisions, and internal and external partners to support their program initiatives
• Ensures all steps are taken to mitigate risk, and maintains control, compliance, audit, and legal requirements
• Integrates and oversees change management efforts across the overall program
• Closely monitors program costs and budget and escalates cost variances appropriately and timely.

Senior Manager, Business Readiness – IT

• Own End-to-End Platform Operations
• Balance Hands-On Support with Strategic Operations
• Drive ITIL-Aligned Service Management
• Lead Platform Operations & Application Lifecycle Management (ALM)
• Champion ServiceNow & CSDM/CMDB Maturity
• Ensure Operational Readiness & Release Coordination
• Operational Metrics, Reporting & Continuous Improvement
• Compliance & Risk Management
• Vendor & Third-Party Application Support Oversight
• Leadership, Communication & Cross-Team Coordination

IT Operations Manager

• Lead dynamic project assignments from initial assessment through to completion, by leveraging and coordinating the expertise of diverse disciplines.
• Craft comprehensive project plans, schedules, and budgets; engage in negotiations with functional managers to secure the right resources and build a team dedicated to achieving project success.
• Prioritize tasks to ensure productivity, quality, and customer service goals are consistently met.
• Collaborate with business stakeholders to clarify requirements, ensuring alignment and understanding as needed.
• Monitor and track project progress, providing key stakeholders with regular updates to the team to keep them informed of milestones and achievements.
• Innovatively address and remove obstacles to enhance team productivity and ensure smooth project execution.

IT Project Manager

• The SVP, Credit Administrator is responsible for the underwriting quality, credit risk management, and portfolio performance of one or more origination channels and lending portfolios.
• This role partners closely with executive leadership, Sales, Operations, Servicing, internal stakeholders, and external clients to support sound credit decisions, portfolio growth, and business objectives.
• Working independently, utilizing judgement and significant underwriting experience to identify risks and mitigants, apply appropriate structures, and determine resultant risk ratings for credit submissions within one or more origination channel(s)/portfolio(s)
• Effectively communicate with all internal and external constituencies to deliver a consistently exceptional client experience (defined by specific SLA’s) for transactions originated within one or more specific origination channel(s)
• Provide assistance with the Vendor sales/acquisition process by demonstrating competence and clear communication of underwriting processes and credit philosophy
• Accountable for the ongoing monitoring and management of risk for the managed portfolio(s) through transaction review, exchanging ideas and opinions, communicating concerns, and personally following policies and procedures as defined
• Managing the credit function from a governance perspective, as defined by Verdant and applicable regulatory authorities
• Serve as the subject matter expert for the specific asset class under management
• Develop and maintain key risk indicators and other metrics to monitor credit risk related concerns within the specific asset/portfolio space
• Accountable for data gathering and reporting of salient credit risk metrics. Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data for multiple uses by multiple area’s within business
• Collaborate with IT to maintain, update and increase efficiency of credit tools
• Work on special projects as required

SVP, Credit Administrator

• Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting.
• Acts as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinates user problem resolution with outsourced IT consultants as necessary and tracks and reports recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshoots a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May provide training in use of new hardware or software.
• Develops and maintains catalog of hardware and software equipment and licensing.
• Performs all other tasks as assigned or requested.

Help Desk Support

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment.
• Handle a wide variety of credit and collection functions.
• Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc.
• Collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
• Handle sophisticated, large, or difficult credit accounts.
• Ensure positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level.
• Contact customers regarding delinquent payments and prepare reports reflecting credit and collection status.

Credit Specialist

• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures
• Provide timely and effective user support via phone and ticketing system
• Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration
• Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows
• Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement
• Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs
• Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

Help Desk Specialist

• Serve as the primary point of contact for IT and application support, including troubleshooting and guidance on standard workflows, policies, and procedures.
• Provide timely and effective user support via phone and ticketing system.
• Manage incoming support requests through calls, email tickets, and screen sharing to assist end users with system functionality and configuration.
• Identify and communicate operational inefficiencies, providing feedback and root cause analysis related to software, hardware, network configurations, and support workflows.
• Accurately document issues and service requests in the ticketing system, supporting transparency and continuous process improvement.
• Effectively prioritize and manage multiple tasks while meeting established Service Desk KPIs.
• Delivers a high level of customer service by providing clear, empathetic, and solution-oriented support.

• Guide enterprise transformations and lead contributions to connect, integrate, and modernize applications.
• Create and drive business and enterprise-level technical architecture roadmaps, evolutions, and transitions.
• Use and develop consistent architecture patterns and practices across multiple teams.
• Support application portfolio optimization and modernization through process and system transformations.
• Lead technical and design discussions with business teams and executive stakeholders to align on requirements.
• Partner with infrastructure, networking, and cloud teams to ensure scalability, reliability, and security.
• Interact with functional and program teams, corporate service teams, and outsourced providers to guide application deployments and system migrations.
• Develop architecture artifacts associated with all phases of the TOGAF Architecture Development Method using Cameo and ArchiMate for formal modeling notations.
• Conduct technology assessments, proof-of-concepts, and pilot projects to validate feasibility and demonstrate value proposition to stakeholders.
• Provide technical leadership and guidance to agile development teams, to ensure the intended architecture is realized and best practices and standards are followed.
• Mentor front-line technical staff to elevate technical abilities and prepare them to step into the role of a solution architect.
• Mature Digital Technology’s architecture practice by partnering with enterprise architects on shared principles, strategies, and implementation techniques.
• Contribute to growing the maturity and capabilities of the architecture and digital teams.
• Advocate for architecture by building key influence relationships and socializing architecture contributions across Raytheon.
• Lead and/or participate in SAFe planning events and ceremonies.
• Mentor and support architecture practices in SAFe.
• Help manage backlog, risks, opportunities, and focus areas to ensure visibility and team prioritization.
• Lead continuous improvement activities to improve productivity and reduce friction in delivering work products.

IT Support jobs in Arizona

See all jobs on JobTailor

Systems Support Specialist

Senior IT Customer Support

Senior IT Customer Support

IT Project Manager II/III

Infrastructure IT Relationship Manager

Helpdesk Support Specialist

Senior IT Software Engineer

IT Operations Project Manager

Help Desk Agent

Senior Manager, Business Readiness – IT

IT Operations Manager

IT Project Manager

SVP, Credit Administrator

Help Desk Support

Enterprise Architect

IT Manager

Credit Specialist

Help Desk Specialist

Help Desk Specialist

Enterprise Architect – Applications and Solutions