IT Operations Manager

RSM US LLP

IT Operations Manager leading IT operations and team in ensuring system performance. Overseeing multiple platforms, driving operational maturity, and ITIL-aligned service management.

Posted 6/26/2026full-timeChicago • Arizona, Colorado, Illinois, Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $102,800 - $176,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own End-to-End Platform Operations
Balance Hands-On Support with Strategic Operations
Drive ITIL-Aligned Service Management
Lead Platform Operations & Application Lifecycle Management (ALM)
Champion ServiceNow & CSDM/CMDB Maturity
Ensure Operational Readiness & Release Coordination
Operational Metrics, Reporting & Continuous Improvement
Compliance & Risk Management
Vendor & Third-Party Application Support Oversight
Leadership, Communication & Cross-Team Coordination

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.
Experience leading IT operations functions or supervising professional technical staff.
Strong understanding of systems monitoring, data processing workflows, infrastructure operations, and incident response.
Proven ability to manage moderately complex operational challenges.
Strong organizational, analytical, and communication skills.
Experience influencing cross‑functional partners and supporting policy or strategy implementation.

Benefits

Comp & perks

flexibility in your schedule
empowering you to balance life’s demands

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ITILServiceNowApplication Lifecycle ManagementOperational MetricsData Processing WorkflowsIncident ResponseCompliance ManagementRisk Management

Soft Skills

LeadershipCommunicationCross-Team CoordinationOrganizational SkillsAnalytical Skills