Help Desk Support

MEI Rigging & Crating

Help Desk Support providing technical assistance and troubleshooting for computer systems, desktops, and networks. Supporting users across multiple locations and resolving technical issues effectively.

Posted 6/23/2026full-timeRemote • Arizona, Oregon, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidCloudiOSTCP/IP

About the role

Key responsibilities & impact

Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting.
Acts as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
Coordinates user problem resolution with outsourced IT consultants as necessary and tracks and reports recurring problems.
Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
Troubleshoots a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.).
May suggest modifications and corrections to existing software applications.
May provide training in use of new hardware or software.
Develops and maintains catalog of hardware and software equipment and licensing.
Performs all other tasks as assigned or requested.

Requirements

What you’ll need

Associates degree or equivalent in information technology.
Minimum three (3) years proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site.
Proficiency in Microsoft 365, Microsoft Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to create and write clear, complete documentation of systems and procedures.
Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
Self-motivated and able to work independently.

Benefits

Comp & perks

Must be able to work in a high functioning team environment.
Display the highest levels of honesty, integrity, and professionalism.
Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service MEI’s customers have come to expect.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware provisioningimagingsoftware installationnetworking supportproblem identificationproblem resolutiondocumentationanalytical skillsattention to detail

Soft Skills

interpersonal skillsproject managementcommunication skillsself-motivatedindependent workproblem-solving skills

Certifications

Associates degree in information technology