MEI Rigging & Crating

IT Support

• Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting.
• Acts as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinates user problem resolution with outsourced IT consultants as necessary and tracks and reports recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshoots a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May provide training in use of new hardware or software.
• Develops and maintains catalog of hardware and software equipment and licensing.
• Performs all other tasks as assigned or requested.

Help Desk Support

Systems Engineer

• Analyze raw data across multiple systems (Salesforce, D365, APIs, Databases, CSVs) to identify irregularities and ensure accuracy of KPIs and operational outputs
• Pull, review, and reconcile reports by comparing data tables, identifying mismatches, and validating whether information has been mapped correctly.
• Support the monitoring of automation performance, assist with implementing error-handling solutions, and contribute to the optimization of existing workflows to improve scalability, security, and speed.
• Monitor backend system changes and detects when alterations to tables or structures impact data accuracy or system outputs.
• Test and validate new data drops, ensuring information flows correctly to end-user dashboards and reporting tools.
• Support the development and maintenance of dashboards, assist with mapping data from storage systems, and help verify the accuracy of calculated values and displayed outputs.
• Perform cross-matching of data (e.g., city/state codes, CSV fields) to verify accuracy and completeness of mapped information.
• Support stakeholder engagement efforts by assisting in the identification of automation opportunities, gathering business requirements, and documenting current-state processes.
• Assist project teams with the implementation of enterprise and other technology solutions by supporting end-user requirements, testing, training, and adoption efforts.
• Assist with the development and maintenance of technical documentation and support user training activities, as well as ongoing post-production support efforts.
• Identify trends, inconsistencies, or performance gaps by reviewing multiple reports and determining when results do not align with expected patterns.

Help Desk Support

Business Systems Analyst