Helpdesk Support Specialist

S&K Technologies, Inc.

Helpdesk Support Specialist providing Tier 1 to Tier 2 technical support for end users at SKT, Inc. Involves managing helpdesk tickets and ensuring quality customer service.

Posted 7/16/2026full-timeMarana • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 to Tier 2 technical support, managing helpdesk tickets, and maintaining IT inventory while ensuring high-quality customer service in Windows environments and M365 tools.

Highest-signal resume keywords

Helpdesk Support ExperienceWindows Environment SupportM365 Tools ProficiencyTicketing Systems ExperienceIT Inventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ResolutionDocumentation DevelopmentProcess ImprovementCustomer Service

Soft Skills

Time ManagementCommunication

Tools & Technologies

TDX Ticketing SystemIntuneMicrosoft Defender

Certifications & Qualifications

High School DiplomaGED

About the role

Key responsibilities & impact

Provide Tier 1 to Tier 2 technical support for end users
Manage assigned helpdesk tickets in a timely manner
Support end-user computing environment
Maintain IT inventory
Contribute to the development of documentation and processes
Ensure timely resolution of incidents and deliver high-quality customer service

Requirements

What you’ll need

High School Diploma or GED required
A minimum of one year of helpdesk or IT support experience required
Experience with ticketing systems (TDX) preferred
Experience supporting Windows environments and M365 tools
Experience with Intune and Microsoft Defender preferred

Benefits

Comp & perks

SKT, Inc. is an EEO/Veteran/Disabled employer. For a general description of benefits, please visit: https://www.sktcorp.com/career-center/