General

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

French Customer Advisor

• Analyse, create and/or edit information of the items that arrive production accordingly to our guidelines;
• Identify similar products across multiple sources;
• Verify and validate product information to ensure accuracy and completeness by cross-referencing across multiple sources;
• Compare product information to determine if items are the same or different, identifying variations in attributes such as name, description, and other specifications;
• Investigate and resolve discrepancies found during the validation process, documenting issues and communicating findings effectively to relevant stakeholders;
• Use the internal platform to register and monitor data quality;
• Analyse product defects and identify actions required to resolve them.

Product Data Technician

• Analyse, create and/or edit information of the items that arrive in production according to our guidelines;
• Identify similar products across multiple sources;
• Verify and validate product information to ensure accuracy and completeness by cross-referencing across multiple sources;
• Compare product information to determine if items are the same or different, identifying variations in attributes such as name, description, and other specifications;
• Investigate and resolve discrepancies found during the validation process, documenting issues and communicating findings effectively to relevant stakeholders;
• Use the internal platform to register and monitor data quality;
• Analyse product defects and identify actions required to resolve them.

• Provide on-site clinical support during surgical procedures, ensuring correct product usage and resolving technical issues.
• Build and maintain strong customer relationships through daily interaction and a consultative, value-driven approach.
• Support case and procedure planning by assessing patient needs and recommending appropriate product and therapy solutions.
• Conduct consultative selling by clearly communicating clinical benefits and therapeutic value to healthcare professionals.
• Deliver product, therapy, and procedural training to physicians, nurses, and internal sales teams.
• Act as a clinical expert and trusted field resource, supporting the sales team with product knowledge and insights.
• Monitor case outcomes, product performance, and market developments, providing structured feedback to internal stakeholders.
• Collaborate with cross-functional teams and support professional education activities, including PEER meetings, workshops, and symposia.

Vascular Clinical Specialist – Portugal

• Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner.
• Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts.
• Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security.
• Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience.
• Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.

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French Customer Advisor

Product Data Technician

Product Data Technician

Vascular Clinical Specialist – Portugal

Polish Speaking Customer Advisor