Senior Medical Information Associate, Italian Language

ERGOMED

Medical Information Associate at PrimeVigilance handling medical inquiries from healthcare professionals, patients, and pharmaceutical clients in Italian and English. Join a supportive global team focused on patient safety.

Posted 7/18/2026full-timeRemote • 🇵🇹 PortugalSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical information management, including the accurate documentation and reporting of adverse events and product quality complaints. Proficient in providing customer service in both Italian and English, with strong organizational and multitasking abilities.

Highest-signal resume keywords

Medical Information ManagementAdverse Event ReportingCustomer Service ExperienceLife Science DegreeBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adverse Event DocumentationMedical Information Database ManagementPharmacovigilance System KnowledgeRegulatory Inspection PreparednessTime ManagementIssue ManagementMultitaskingAttention to Detail

Soft Skills

Interpersonal SkillsCommunication SkillsOrganization Skills

Industry Keywords

Life ScienceHealthcarePharmacyBiotechnologyCall Handling

About the role

Key responsibilities & impact

To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English.
To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
Providing management with regular updates regarding project status and metrics concerning enquiries
Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Requirements

What you’ll need

Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
Customer service or call centre experience preferred
Comfortable receiving enquiries by phone
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization and multitasking skills with good attention to detail
Strong interpersonal and communication skills
Advanced English skills, both verbal and written

Benefits

Comp & perks

Work in an environment built on kindness, flexibility, growth and belonging
Supportive colleagues
Opportunities for professional development