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Applications & Workplace Specialist
InetumProviding technical support and coordinating IT services for laboratory and R&D environments at Inetum. Managing applications, incidents, and service requests with a focus on innovation and collaboration.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for laboratory applications and managing user accounts, with a strong focus on Windows environments and software deployment. Proficient in incident resolution, inventory management, and collaboration with diverse stakeholders.
Highest-signal resume keywords
IT Support ExperienceWindows Environments SupportActive Directory ManagementSoftware DeploymentSystem Migration Projects
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportApplication SupportSoftware DeploymentIncident ResolutionInventory ManagementUser Account AdministrationApplication PackagingWindows 10 to Windows 11 MigrationProblem-SolvingOrganizational Skills
Soft Skills
CollaborationIndependenceCommunication
Tools & Technologies
Active DirectoryITSM ToolsCMDBHelix
Industry Keywords
Laboratory SupportScientific EnvironmentsR&D EnvironmentsService Level AgreementsContinuous Improvement
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide technical support for laboratory applications, R&D workstations and kiosk PCs
- Manage requests for hardware, software and user account creation
- Install, configure and update applications across their lifecycle
- Support software deployment and application packaging activities
- Coordinate setup and delivery of new laboratory and kiosk devices
- Monitor and resolve incidents and service requests in line with SLA targets
- Maintain inventory data in CMDB/Helix and Active Directory
- Support account administration and periodic access reviews
- Track software licensing usage and support procurement processes
- Contribute to Windows 10 to Windows 11 migration activities
- Monitor service KPIs and support continuous improvement initiatives
- Collaborate with users, technical teams, vendors and stakeholders.
Requirements
What you’ll need- 3–5 years of experience in IT Support, Workplace or End-User Computing
- Experience supporting laboratory, scientific or R&D environments
- Strong knowledge of Windows environments and application support
- Experience with Active Directory and ITSM or CMDB tools
- Understanding of infrastructure, networks and software deployment
- Experience in system migration projects
- Strong problem-solving and organizational skills
- Ability to work independently and collaboratively
- Professional proficiency in English.
Benefits
Comp & perks- Flexible work arrangements
- Professional development