Junior Performance Coach

MoveWORK Group

Coach Performance Junior role at MoveWORK Portugal supporting B2B clients in using the SaaS platform. Responsibilities include training users and ensuring customer satisfaction through engagement and trust.

Posted 7/12/2026full-timeLisbonne • 🇵🇹 PortugalJunior💰 €19,000 - €21,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Relations and Client Onboarding within digital environments, focusing on user training, engagement analysis, and relationship building. Proficient in problem-solving and adapting communication to diverse stakeholders to enhance customer satisfaction.

Highest-signal resume keywords

B2B Customer RelationsClient OnboardingUser TrainingAnalytical ThinkingFluency in French

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsCommunication AdaptabilityCustomer Satisfaction OrientationAutonomyOrganization

Tools & Technologies

MoveWORK Platform

Industry Keywords

Customer SuccessApplication SupportDigital EnvironmentUser Feedback AnalysisChange Management

About the role

Key responsibilities & impact

Support a portfolio of clients in onboarding, adopting, and daily use of the MoveWORK platform;
Train and advise users to help them fully leverage the features of our solutions;
Analyze usage, identify areas for improvement, and implement actions to increase client engagement and satisfaction;
Manage client requests and coordinate their resolution with the relevant teams;
Build trusted relationships with your contacts and become their preferred partner in the success of their digital projects;
Promote innovations and new platform features to your clients;
Collect, analyze, and share user feedback to contribute to the continuous improvement of our products and services;
Actively participate in creating and improving training materials, FAQs, and internal best practices.

Requirements

What you’ll need

You have at least 2 years of experience in B2B customer relations, Customer Success, application support, consulting, or client onboarding in a digital environment.
You enjoy understanding your contacts' challenges, supporting them in achieving their goals, and building long-term trusted relationships.
With excellent interpersonal skills, you adapt your communication to various stakeholders, whether operational staff, managers, or executives.
Curious, pedagogical, and customer satisfaction–oriented, you enjoy digital environments and are comfortable explaining, training, and simplifying digital solutions for users with diverse profiles.
You demonstrate autonomy, organization, and analytical thinking.
You enjoy solving concrete problems by seeking pragmatic solutions tailored to your clients' needs.
You know how to gain buy-in, highlight the benefits of a solution, and support your contacts through change.
Persistent and proactive, you move initiatives forward even in complex situations or with demanding stakeholders.
You are fully fluent in French. Proficiency in Spanish is a real asset, and English is a plus.

Benefits

Comp & perks

Permanent full-time contract (CDI) — 40 hours/week
Fixed hours Monday to Friday from 8:00 to 17:00 with a one-hour lunch break
One day of remote work per week (Monday)
A structured onboarding program and comprehensive product training
Salary between €19,000 and €21,000 paid over 14 months + annual bonus
Meal vouchers worth €7.23 per day, covered 100% by the employer (€159.06 per month)
Health insurance fully covered by the employer
Monthly transport pass contribution (€40)
Favorable compensation policy for public holidays worked (salary premium and compensatory time off)
A small, close-knit team with hands-on management and a culture of mutual support
A varied and responsible role at the heart of customer relations, allowing you to develop recognized expertise in supporting digital projects and the SaaS space.
Spacious office located at Av. Casal Ribeiro n°18 – 9 Dtº, 1000-013 Lisboa, Portugal