MoveWORK Group

Counselor

• Respond to incoming requests from platform users through various communication channels
• Track requests through to resolution in accordance with internal processes
• Respond quickly and effectively in emergency situations
• Proactively train and guide clients in onboarding and using the platform
• Act as a trusted advisor to clients by promoting the platform’s innovations

Support Advisor, French, Spanish

• Respond to incoming inquiries from platform users through various communication channels
• Track requests through to resolution in accordance with internal processes
• Respond quickly and effectively in emergencies and reassure customers when issues arise
• Proactively train and support customers

Customer Support Advisor, French and Spanish Markets

• Assurer la satisfaction de nos clients sur notre plateforme SaaS
• Répondre aux demandes entrantes des utilisateurs par différents canaux de communication
• Suivre les demandes jusqu’à leur résolution conformément au processus interne
• Former et accompagner les clients dans la prise en main de la plateforme
• Être force de proposition auprès des clients pour promouvoir les innovations de la plateforme
• Mettre à jour la FAQ et les guides du service

Support Advisor, French, Spanish

Customer Support Advisor, French and Spanish Markets

Conseiller Support, Marché Français