Field Engineer

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Field Service Technician

• Work at multiple customer sites and provide preventive and predictive maintenance on Valmet QCS and DCS equipment.
• Customer update meetings.
• Constant customer training and interactions with operations.
• Perform system upgrades as needed.
• Updating control logic as needed.
• Perform sensor correlations.
• Controls tuning.
• Preventive and remedial maintenance.
• Provide remote phone and internet support to customers.
• Generate reports after each customer visit.
• Travel typically within the work week, with some work over weekends expected.

Service Engineer

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Field Service Engineer 1

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. – Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.
• Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. – Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. – Operate with a flexible schedule, including evenings, weekends, and on-call rotations. – Escalate complex or recurring issues through established channels & procedures for swift resolution.
• Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. – Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law – Manage company resources—tools, parts, and inventory—efficiently. – Adhere to documentation regulatory requirements and established industry quality standards.
• Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

Digital Pathology Field Service Engineer

• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment.
• Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment.
• Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations.
• Customer relationship building – Provide excellent customer service and upsell products.
• Field troubleshooting calls from customers to a satisfactory resolution.
• Quickly respond to critical situations.
• Teach and mentor crew members on proper techniques for site work, troubleshooting, repair, and analyzing site data.
• Isolate basic hardware, software, and interface malfunctions utilizing various test equipment on multiple products and technologies.
• Specific duties may vary or evolve over time based on business and client needs.

Critical Power Field Technician – UPS Field Engineer

• Perform Home Energy Audits in accordance with New Construction RESNET/Energy Star Guidelines including but not limited to: Visual Inspections of applied materials and control assemblies
• Data Collection and Visual Observation of energy efficient features such as Model and serial numbers of relevant equipment
• Quality and installation of duct work, insulation, framing, air sealing, ventilation, etc.
• Utilization of equipment to test system performance such as infiltration & Blower Door Testing, Ventilation Testing, Duct Leakage Testing, and Building Air Flow & Pressure Testing
• Adjustment of system settings to either meet design or manufacturer specifications
• Actively develop relationships with builders and code officials through effective and professional communication
• Prepare an electronic written report of audit findings
• Complete any necessary paperwork required for internal reporting
• Maintain equipment in accordance with company policy and manufacturer’s specifications
• Complete all other assigned third-party inspections, as needed, with the designated geographical area

Field Engineer – In Training

• End-to-End Ownership: Own the full execution of professional building automation installations—from field mobilization through final commissioning—under any operational conditions.
• Mission-Critical Delivery: Install and deliver complex, high-risk, and business-critical systems.
• Team Accountability: Take ownership of quality outcomes for the entire field team.
• Capability Building: Actively develop the next generation of field leaders.
• Branch Risk Management: Partner with Supervisors, Project Managers, and Sales to assess and mitigate technical, schedule, and contractual risks across the branch project portfolio.
• Mastery & Growth: Demonstrate total mastery of ALC products, system architectures, and ASHRAE guidelines.
• Travel & Flexibility: Travel as needed to support dynamic field demands.

Support Field Engineer

• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Assesses product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization.
• This position is for the management of the E37's Carrier and Submarine Engineering Outsourcing.
• The position manages a team of individuals responsible for developing the technical rigor in support of outsourcing “Make” items and in the engineering bounding of “Make” to “Buy” tasking.
• The team is also responsible for pulling and reporting vendor software to various leadership.

Manager, Field Engineering Services

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer-related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Field Service Engineer

• Work closely with customers at the product concept and design level to ensure that the customer has the necessary information to facilitate design-in of our products.
• Develop close relationships with customers and sales reps to enhance Company image and competitiveness and uncover new application opportunities.
• Coordinate product qualifications for customers in a timely and efficient manner through communication with pertinent Factory, Engineering, Quality and Sales Reps.
• Conduct product application seminars and training for key customers, sales reps and distributors.
• Maintain and update the NBO / Top Opportunities reports monthly.
• Coordinate regional trips with the RSM in conjunction with specific customer or Rep requirements.
• Coordinate with Quality Assurance teams to ensure accurate and timely responses to product quality issues.

Senior Field Applications Engineer

• Deliver high-impact field service by resolving complex technical issues, exceeding customer expectations, and driving service growth.
• Provide exceptional customer service by addressing and resolving customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; improve team processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Field Service Engineer – Imaging Systems

• Evaluate new item/parts or our products for feasibility in respect to use, handling, servicing, maintaining, function and practicality
• Assist Technical Service Support and Product Management departments in finding alternatives and solutions to problems
• Assist in inspecting and evaluating defective items returned under warranty
• Instruct and support the Training Department for Kaeser service and maintenance schools
• Assist with performing compressor performance test in the field and in-house
• Provide technical assistance to Branches, Distributors and customers as required
• Provide telephone and email troubleshooting support to the Technical Service Support department
• Extensive travel to the jobsite – 30% or more

National Service Engineer

• Develop, implement, and manage predictive and preventative maintenance programs for installed-base customer in the Edgerton, WI area.
• Execute all aspects of field service work, including site assessments, equipment installation, start-up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems.
• Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff.
• Perform advanced troubleshooting, service, and repair activities on paralleling switchgear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying hands-on technical expertise to diagnose and resolve issues at customer sites.
• Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements.
• Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence.
• Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness.
• Provide timely and detailed follow-up to customer requests, ensuring clear communication and effective issue resolution.
• Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner.
• Support the Technical Call Desk, assisting customers with diagnostics, troubleshooting, and technical guidance.
• Adhere to established testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment to ensure safety, compliance, and reliability.
• Support technical training programs for customers, partners, and employees on new and existing products.
• Perform quality assurance reviews of engineering drawings, ensuring accuracy, constructability, and alignment with specifications.

• Commissioning of CV Technology explosion mitigation systems.
• Verify the functionality of the CV Technology protection system
• Providing familiarization training for plant personnel
• Provide outstanding service to our clients
• Emergency services in the event of system activation
• Completion of written reports for any site visit; commissioning, maintenance, or emergency service.
• Submitting personal expenses and booking travel accommodations
• Quote spare parts and/or services

Field Service Technician – Travel-Based

• Provides highly visible customer support through the performance of on-site installation
• Oversees necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Checks out and approves operational quality of system equipment
• Instructs customers in the operation and maintenance of the system
• Serves as company liaison with customers on administrative and technical matters for assigned projects
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
• Includes any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

• Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

• Represent the PO at RSR sites, executing to an aggressive multi-site schedule.
• Serve as an RSR subject matter expert (SME) to the RSR program office project, implementation, and engineering leads.
• Participate in final planning and site preparation, including development of site implementation plans and site visits as required.
• Provide onsite installation/construction consultation supporting implementation and disposition activities, including advising contractors on requirements based on design drawings and the statement of work (SOW).

Field Engineer 3

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Diagnose, adjust, repair or overhaul mobile mechanical, hydraulic and pneumatic equipment
• Repair virtually any part on cranes
• Apply electrical theory and related knowledge to test and modify operational electrical machinery
• Apply mechanical theory and related knowledge to test and modify operational machinery and equipment
• Operate mechanical boom and cable equipment to troubleshoot machine problems
• Inspect, test, and listen to defective equipment to diagnose malfunctions

Field Service Technician – Mobile & Crawler Cranes

• Diagnosing machinery problems based upon vibration data, operational data, and customer communications.
• Travel to customer sites to provide supporting service.
• Completing timely reports that identify findings and provide recommendations to the customer.
• Building relationships with customers to provide a high-level of service delivery, becoming their trusted advisor for their rotating equipment health.
• Calculating and overseeing placement of balance weights.
• Applying Health, Safety, and Environment (HS&E) standards and procedures.

See all jobs on JobTailor

Field Service Technician

Service Engineer

Field Service Engineer 1

Digital Pathology Field Service Engineer

Critical Power Field Technician – UPS Field Engineer

Field Engineer – In Training

Support Field Engineer

Manager, Field Engineering Services

Field Service Engineer

Senior Field Applications Engineer

Field Service Engineer – Imaging Systems

National Service Engineer

Field Service Technician

Field Service Technician – Travel-Based

Field Service Engineer

Field Service Technician

Field Engineer 3

Field Service Technician

Field Service Technician – Mobile & Crawler Cranes

Machinery Diagnostics Field Engineer