Field Service Technician

Hypertherm Associates

Field Service Technician responsible for installation and maintenance of Waterjet equipment for Hypertherm’s customers. Traveling to customer sites for technical support, troubleshooting, and training.

Posted 6/20/2026full-timeRichmond • Massachusetts, New Hampshire, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $59,697 - $99,494 per yearWebsite

About the role

Key responsibilities & impact

Traveling directly to customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.
Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Requirements

What you’ll need

HS Diploma or GED
2 years of Field Technical Service or related field
2+ years with Cutting Solutions product experience
Ability to carry, pull, lift, push and grip over 70 lbs
Ability to crawl, twist, and climb into machines
Must be able to stand on hard surfaces for an extended time
Must be physically capable to meet the demands of the role
Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
Fluency in English required
Required ability to hold a valid Driver’s License in all 50 states

Benefits

Comp & perks

Profit-Sharing and Employee Stock Ownership (ESOP)
Five days/year paid Community Service Time
Strong commitment to Environmental Stewardship
Collaborative, 100% employee-owned culture
Stable, growing organization with a no-layoff philosophy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Waterjet equipment installationWaterjet equipment configurationMechanical troubleshootingElectrical troubleshootingPneumatic troubleshootingCNC system fundamentalsPLC system fundamentalsSystem testingContract maintenance servicesTechnical training

Soft Skills

Analytical skillsCommunication skillsCustomer serviceTeam collaborationProblem-solving

Certifications

HS DiplomaGEDValid Driver’s License