Hypertherm Associates

Field Engineer

• Traveling directly to customer sites to represent our high-quality brand and provide on-site service
• Installation and setup of OMAX equipment and provide training
• Troubleshoot mechanical, electrical, and pneumatic issues for previously installed equipment
• Maintain timely digital service records and provide thorough feedback on product issues

Field Service Technician

• Traveling directly to customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.
• Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.