Field Service Engineer

Grifols

Field Service Engineer providing technical support for healthcare equipment in Norfolk, VA. Managing relationships and technical operations while traveling up to 70% for customer support.

Posted 7/1/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $37 per hourWebsite

About the role

Key responsibilities & impact

Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
Coordinates and executes hardware upgrades and regulatory documents associated with client site.
Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
Ensures proper transition of project timeline to Technical Application Team.
Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.
Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed.
Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract.
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations.
Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint.
Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised.
Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines.

Requirements

What you’ll need

Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment
Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred
0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree
2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma
Prior experience working in regulated environment highly preferred
Experience with Service Max/Sales Force platform is a plus

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lab Equipment ManagementTechnical DocumentationSoftware UpgradesHardware UpgradesOperational Qualifications

Soft Skills

Proactive CommunicationCollaborationProblem-Solving