Field Engineer

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under Technical Account Manager direction and take ownership of customer base
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
• Determine requirements and/or root cause of technical issues by working with customers
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• The ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed.
• Travel is required (up to 25%)

Senior Service Engineer

• Install new packaging and processing machinery and perform routine maintenance and on-site repairs.
• Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.
• Spend approximately 70-90% of your time traveling within the Mid-Atlantic throughout the country to visit food production facilities.
• Train customers in preventive maintenance to keep equipment running smoothly and effectively.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

Field Service Technician

• Lead commissioning and optimization of advanced BAS for HVAC, lighting, and energy systems.
• Troubleshoot and resolve complex technical and integration issues across multiple platforms (WebCTRL®, Niagara, Schneider, Honeywell).
• Integrate third-party systems using BACnet, Modbus, or LonWorks.
• Configure controls, trends, alarms, and reports; manage secure network connections.
• Provide guidance and mentorship to junior technicians.
• Deliver customer training and ensure systems perform exactly as promised.

Mission Critical BAS/BMS Master Field Engineer

• Lead the end-to-end installation, configuration, and initial precision calibration of the weapons detection systems and associated infrastructure to meet stringent security and alert rate objectives.
• Architect and document the optimal deployment solution for each customer, ensuring seamless integration of the networked weapons system with the client's local infrastructure, including specific configurations for networking, power, and environmental controls.
• Implement and configure all network services, including DNS resolution, TCP/IP, secure routing, and VPN/tunneling, to ensure resilient and reliable data transmission to the Xtract Cloud Platform.
• Provide expert on-site and remote technical support, rapidly diagnosing and resolving complex issues across all layers: hardware, Linux-based embedded OS, networking, and cloud services.
• Translate complex customer-reported problems (e.g., operational symptoms) into clear, structured, and analytically detailed technical reports for the internal Engineering and Development teams, defining root causes and observed data.
• Execute scheduled Preventative Maintenance (PM) visits and performance tuning, including managing component replacements, software/firmware updates, and applying patches to embedded systems.
• Deliver highly professional technical explanations and status updates to customers (both technical and non-technical staff), ensuring clear communication of problems, resolutions, timelines, and future preventative steps.
• Complete all required administrative duties, including detailed service reports, customer-facing root cause analysis (RCA) reports, as-built drawings, inventory/parts usage logs, and safety compliance documentation.
• Partner with the Sales team to perform detailed pre-sales site surveys, needs assessments, and live product demonstrations.
• Participate actively in the scheduled service on-call (after-hours standby and emergency response) rotation.

Field Service Engineer

• responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence
• Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
• maintain regular communication with customers to ensure resolution and accurate follow-up
• drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

• Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Field Service Engineer – TEA

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

• Data Center Service Technicians travel to customer sites to start up, commission and safely troubleshoot and repair Data Center equipment
• Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems
• Maintain and protect Munters equipment and property
• Respond in a timely manner to all requests for service from customers or management
• Provide customer training on Munters equipment
• Provide technical feedback on equipment using detailed field service reports
• Understand that Field Service’s major role is one of instant response to customers’ needs

Field Service Technician – HVAC, Data Center

• Provide service and customer support during on-site visits
• Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment
• Perform inspections and repairs using established procedures
• Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes
• Manual drivetrain, axels, suspension and steering
• Automotive Transmission / Transaxles
• Engine Repair
• Perform light duty engine performance repair as well as diesel engines repairs
• Prepare and submit work orders in a timely manner to assigned location
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes
• Collaborate closely with management to resolve technical issues
• Understand customer requirements and accordingly recommend the right products or services
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required
• Understand technical problems effectively through proper analysis, evaluation and diagnoses
• Provide training to customers about product usage and maintenance
• Respond to customer complaints timely and effectively
• Must achieve and maintain an efficiency level of eighty five percent
• Safely operate all shop equipment
• Take direction, keep a positive attitude, and perform high quality work
• Maintain and protect company owned property
• Follow Company safety protocol at all times and keep work area cleaned
• Submit complete and accurate time sheets on a weekly basis to payroll
• Other duties as assigned.

• Manage all AGFA imaging equipment in assigned territory
• To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
• Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
• Work with sales in identifying DR prospects and provide technical support during pre and post sales activity
• Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
• Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on
• Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations
• Perform DR / IMAGING and x-ray room experience is required
• Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
• Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
• Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
• Installs software, hardware and executes performance analysis as needed for DR and imaging
• Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
• Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.

• Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electromechanical, electronic and/or refrigeration instruments.
• Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies.
• Actively support the sale of service contracts, assist sales representatives & service team members with system configurations/upgrades, and provide feedback on ways to improve financial performance to generate service revenue.

Senior Field Service Engineer

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Field Service Engineer – Medical Imaging

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

• Install new packaging and processing machinery and perform routine maintenance and on-site repairs.
• Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.
• Spend approximately 70-90% of your time traveling within the Mid-Atlantic throughout the country to visit food production facilities, helping customers optimize their equipment.
• Train customers in preventive maintenance to keep equipment running smoothly and effectively.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

• Provide preventative maintenance and repair services on Arjo’s medical equipment within the designated territory
• Maintain, repair, install, upgrade, and in-service at customer locations (medical facilities)
• Technical diagnosis and repair; cost estimates on customer-owned medical equipment
• Assist the Sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc)
• Grow Service Contracts revenue through sales of new service contracts and renewal of existing service contracts
• Complete and submit accurate reporting
• Spare parts inventory management
• Daily driving to customer locations (medical facilities); 40% overnight travel

Field Service Technician, Medical Products

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflows and applications
• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
• Develop an understanding of other functional groups activities and responsibilities
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery

Field Service Engineer – Field

• Provide on-site servicing, installation, and repair of complex electromechanical equipment
• Support customers with operational or maintenance issues
• Address escalated technical and service-related concerns
• Diagnose failures in mechanical, hardware, software, and systems
• Implement effective repairs to minimize downtime

Electromechanical Field Service Technician III

• Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers.
• Oversee systemic process of field response to proactive, system-generated alerts.
• Provide feedback on remote technical support to customers.
• Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness.
• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.
• Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance.
• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.

Service Engineer

• Perform Home Energy Audits in accordance with New Construction RESNET/Energy Star Guidelines including but not limited to: Visual Inspections of applied materials and control assemblies
• Data Collection and Visual Observation of energy efficient features such as Model and serial numbers of relevant equipment
• Quality and installation of duct work, insulation, framing, air sealing, ventilation, etc.
• Utilization of equipment to test system performance such as infiltration & Blower Door Testing, Ventilation Testing, Duct Leakage Testing, and Building Air Flow & Pressure Testing
• Adjustment of system settings to either meet design or manufacturer specifications
• Actively develop relationships with builders and code officials through effective and professional communication
• Prepare an electronic written report of audit findings
• Complete any necessary paperwork required for internal reporting
• Maintain equipment in accordance with company policy and manufacturer’s specifications
• Complete all other assigned third-party inspections, as needed, with the designated geographical area

Field Engineer – In Training

• Lead commissioning and optimization of advanced BAS for HVAC, lighting, and energy systems
• Troubleshoot and resolve complex technical and integration issues across multiple platforms (WebCTRL®, Niagara, Schneider, Honeywell)
• Integrate third-party systems using BACnet, Modbus, or LonWorks
• Configure controls, trends, alarms, and reports; manage secure network connections
• Provide guidance and mentorship to junior technicians
• Deliver customer training and ensure systems perform exactly as promised

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